SOLUTION MANUAL Operations and Supply Chain Management, 17th Edition by F. Robert Jacobs and Richard Chase Chapters 1 - 22 | Complete

OperationsQandQSupplyQChainQManagement

SOLUTION MANUAL
Operations and Supply Chain Management, 17th Edition
By F. Robert Jacobs and Richard Chase
Chapters 1 - 22 | CompleteQ




1-1

, OperationsQandQSupplyQChainQManagement

• TABLE OF CONTENTS
Q Q


ChapterQ1:QIntroduction

ChapterQ2:QStrategy

ChapterQ3:QDesignQofQProductsQandQServices

ChapterQ4:QProjects

ChapterQ5:QStrategicQCapacityQManagement

ChapterQ6:QLearningQCurves

ChapterQ7:QManufacturingQProcesses

ChapterQ8:QFacilityQLayout

ChapterQ9:QServiceQProcesses

ChapterQ10:QWaitingQLineQAnalysisQandQSimulation

ChapterQ11:QProcessQDesignQandQAnalysis

ChapterQ12:QQualityQManagement

ChapterQ13:QStatisticalQQualityQControl

ChapterQ14:QLeanQSupplyQChains

ChapterQ15:QLogisticsQandQDistributionQManagement

ChapterQ16:QGlobalQSourcingQandQProcurement

ChapterQ17:QTheQInternetQofQThingsQandQERP

ChapterQ18:QForecasting

ChapterQ19:QSalesQandQOperationsQPlanning

ChapterQ20:QInventoryQManagement

ChapterQ21:QMaterialQRequirementsQPlanning

ChapterQ22:QWorkcenterQScheduling
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, OperationsQandQSupplyQChainQManagement



CHAPTERQ1

OPERATIONSQANDQSUPPLYQCHAINQMANAGEMENT

DiscussionQQuestions
1. UsingQExhibitQ1.3QasQaQmodel,QdescribeQtheQsource-make-deliver-
returnQrelationshipsQinQtheQfollowingQsystems:

a. AnQairline
Source:Q AircraftQmanufacturer,Qin-flightQfood,QrepairQparts,QcomputerQsystems
Make:QAircraftQandQflightQcrewQscheduling,QgroundQservicesQprovidedQatQairport
s,QaircraftQmaintenanceQandQrepair
Deliver:QOutboundQandQarrivingQpassengerQservice,QbaggageQhandli
ngQReturn:QResolveQanyQpost-
serviceQissuesQsuchQasQlostQorQdamagedQluggage

b. AnQautomobileQmanufacturer
Source:Q SuppliersQofQcomponentsQandQrawQmaterials
Make:QManufacturingQofQvehiclesQandQcomponentsQorQsubassembliesQtoQbeQsold
QasQspareQparts
Deliver:QDeliveryQtoQandQsalesQfromQdealerships,QdeliveryQofQspareQpartsQtoQth
eQwholesaleQsystem
Return:Q WarrantyQandQrecallQrepairs,Qtrade-ins

c. AQhospital
Source:QMedicalQsupplies,QcleaningQservices,QdisposalQservices,QfoodQservices,Qqu
alifiedQpersonnel
Make:Q InpatientQrooms,QoutpatientQclinics,QemergencyQroom,QoperatingQrooms
Deliver:QSchedulingQpatients,QprovidingQtreatment,QambulanceQservice,QfamilyQco
unselingQReturn:QBillingQerrors,QfollowQupQvisits

d. AnQinsuranceQcompany
Source:Q SuppliesQneededQforQtheQoffice,Qunderwriters,QlegalQauthorityQtoQoperate




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, OperationsQandQSupplyQChainQManagement



Make:QEstablishQpolicyQguidelinesQandQpricing,QfieldQagent/representativeQandQf
acilityQnetwork,QdevelopQInternetQserviceQcapabilities,QestablishQpreferredQvehicle
QrepairQserviceQnetwork
Deliver:QMeetQwithQandQadviseQclients,QwriteQpolicies,QprocessQandQp
ayQclaimsQReturn:Q refundQofQoverpayments


2. DefineQtheQserviceQpackageQofQyourQcollegeQorQuniversity.QWhatQisQitsQstrongestQeleme
nt?QWhatQisQitsQweakestQone?

TheQcategoriesQwithQexamplesQare:
SupportingQfacilityQ-
Qlocation,Qbuildings,Qlabs,QparkingQFacilitatingQgoodsQ–
QclassQschedules,Qcomputers,Qbooks,Qchalk
ExplicitQservicesQ–
QclassesQwithQqualifiedQinstructors,QplacementQofficesQImplicitQs
ervicesQ–QstatusQandQreputationQ(e.g.,QIvyQLeagueQschools)

AtQIndianaQUniversityQandQtheQUniversityQofQSouthernQCalifornia,QamongQtheirQstron
gestQelementsQareQtheirQbusinessQschoolsQandQtheirQOperationsQManagementQprogra
msQ(ofQcourse).QBothQalsoQhaveQveryQdedicatedQalumniQnetworks.QAQweakQelementQ
ofQIndianaQUniversityQisQitsQweakQfootballQprogram;QforQUSC,QweakQelementsQareQo
n-campusQparkingQandQhousing.

3. WhatQserviceQindustryQhasQimpressedQyouQtheQmostQwithQitsQinnovativeness?

OurQvoteQgoesQtoQcruiseQlinesQwhichQhaveQintroducedQsuchQonboardQinnovationsQas
QwaveQmachinesQforQbellyQboardingQandQrockQclimbingQwalls,QasQwellQasQallQsortsQ
ofQotherQamenitiesQtoQkeepQcruisersQinvolved.Q TheQindustryQisQdoingQrecordQbusiness
QasQwell.

SomeQofQtheQstandoutQcompaniesQinQlessQinnovativeQindustriesQareQBankQofQAmericaQ
(hasQaQformalizedQresearchQprogramQtoQtryQoutQnewQcustomerQservices/amenitiesQsuch
QasQvideoQscreensQinQnextQtoQtellerQlines),QIntuitQ(e.g.,QputtingQQuickenQmoneyQmanag
ementQsoftwareQonline),QIkea,QJetBlueQAirlines,QandQProgressiveQInsuranceQ(discussedQla
terQinQtheQbook).

4. WhatQisQproduct-serviceQbundlingQandQwhatQareQtheQbenefitsQtoQcustomers?

Product-serviceQbundlingQisQaddingQValue-
addedQservicesQtoQaQfirm’sQproductQofferingsQtoQcreateQmoreQvalueQforQtheQcustomer.
QThisQprovidesQbenefitsQinQtwoQareas.QFirst,QthisQdifferentiatesQtheQorganizationQfromQ
theQcompetition.QSecondly,QtheseQservicesQtieQcustomersQtoQtheQorganizationQinQaQposi
tiveQway.QAlternatively,QbundlingQcanQalsoQinvolveQaddingQproductsQtoQaQservice,QforQ
example,QaddingQtheQsaleQofQconvenienceQitemsQandQsnacksQatQaQhotel.

5. WhatQisQtheQdifferenceQbetweenQaQserviceQandQaQgood?

AQserviceQisQanQintangibleQprocessQ(youQcan’tQholdQitQinQyourQhands),QwhileQaQgood
QisQtheQphysicalQoutputQofQaQprocess.
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