Quiz_________________?
Producer Gerald Hilker is one of the most successful producers at the Westfield Agency,
which represents several different insurers. Because of this, which one of the following is
most likely true?
A. Gerald makes most of his income from commissions from customer sales.
B. Gerald usually presents a proposal for coverage soon after meeting prospective insureds.
C. Gerald's interactions with customers usually end after he issues them their policies.
D. Gerald, due to his success at the agency, is more accurately an "agent" than a "producer".
-
Answer✅
A. Gerald makes most of his income from commissions from customer sales.
Quiz_________________?
Producer Homer is reviewing AAA Insurance's losses, their costs, and other pertinent
details of recent claims to help AAA's risk management efforts. Which one of the following
will Homer be reviewing to get this information?
A. Sales proposal
B. Loss run
C. Customer questionnaire
D. Premium ledger -
Answer✅
B. Loss run
1
, Quiz_________________?
Which one of the following accurately describes activities related to customer service
representatives?
A. Excellent service builds strong relationships but not necessarily customer loyalty.
B. Profitability in the insurance business is directly linked to customer retention.
C. It takes longer to renew an existing account than it does to write a piece of new
business.
D. It costs more in advertising to keep an existing customer than to attract a new one. -
Answer✅
B. Profitability in the insurance business is directly linked to customer retention.
Quiz_________________?
Excellent service is particularly important in insurance because profitability is directly linked
to
A. Customer retention.
B. Number of CSRs in an organization.
C. Higher advertising budgets.
D. Numerous policy endorsements. -
Answer✅
A. Customer retention
Quiz_________________?
Producer Josh never tires in encouraging insureds to adopt and sustain a robust and
measurable risk management program. As part of this effort, which one of the following will
Josh find is true?
A. Results-based standards are always more important than activity standards to the overall
success of an organization.
B. The first - and most important of all steps in the process - is to establish standards of
acceptable performance.
2
Producer Gerald Hilker is one of the most successful producers at the Westfield Agency,
which represents several different insurers. Because of this, which one of the following is
most likely true?
A. Gerald makes most of his income from commissions from customer sales.
B. Gerald usually presents a proposal for coverage soon after meeting prospective insureds.
C. Gerald's interactions with customers usually end after he issues them their policies.
D. Gerald, due to his success at the agency, is more accurately an "agent" than a "producer".
-
Answer✅
A. Gerald makes most of his income from commissions from customer sales.
Quiz_________________?
Producer Homer is reviewing AAA Insurance's losses, their costs, and other pertinent
details of recent claims to help AAA's risk management efforts. Which one of the following
will Homer be reviewing to get this information?
A. Sales proposal
B. Loss run
C. Customer questionnaire
D. Premium ledger -
Answer✅
B. Loss run
1
, Quiz_________________?
Which one of the following accurately describes activities related to customer service
representatives?
A. Excellent service builds strong relationships but not necessarily customer loyalty.
B. Profitability in the insurance business is directly linked to customer retention.
C. It takes longer to renew an existing account than it does to write a piece of new
business.
D. It costs more in advertising to keep an existing customer than to attract a new one. -
Answer✅
B. Profitability in the insurance business is directly linked to customer retention.
Quiz_________________?
Excellent service is particularly important in insurance because profitability is directly linked
to
A. Customer retention.
B. Number of CSRs in an organization.
C. Higher advertising budgets.
D. Numerous policy endorsements. -
Answer✅
A. Customer retention
Quiz_________________?
Producer Josh never tires in encouraging insureds to adopt and sustain a robust and
measurable risk management program. As part of this effort, which one of the following will
Josh find is true?
A. Results-based standards are always more important than activity standards to the overall
success of an organization.
B. The first - and most important of all steps in the process - is to establish standards of
acceptable performance.
2
