BLT CH3 QUESTIONS WITH CORRECT ANSWERS!!
in providing service outputs to consumers, a disadvantage of internet retailers compared to store-based
retailers arises in - (ANSWER)waiting time
in general, offering consumers higher levels of service output in terms of greater spatial convenience or
product variety - (ANSWER)results in higher logistics and distribution cost
the most exacting measure of logistics performance regarding availability is - (ANSWER)orders shipped
complete
which of the following is not one of the 'service outputs' of supply chain - (ANSWER)price
Numerous studies have been performed concerning retail stockouts. while results vary, generally the
studies find that stockouts - (ANSWER)average about 8%
with respect to operational performance, most logistics managers would prefer which of the following -
(ANSWER)a consistent 3 day performance cycle
Jones company promised a customer that they would receive at least 98% of all items ordered. In fact,
the customer received 95% of the items. This is an example of which gap in the customer satisfaction
model - (ANSWER)communications gap
the difference between a 'customer success' and a 'customer satisfaction' focus is that -
(ANSWER)customer satisfaction deals with expectations, customer success deals with requirements
providing perfect orders to a customer would be a key aspect of which customer accommodation focus -
(ANSWER)customer service
Jones company makes every effort to consistently meet the expectations of all of its customers. IT is
clear that jones company is focused on - (ANSWER)customer satisfaction
in providing service outputs to consumers, a disadvantage of internet retailers compared to store-based
retailers arises in - (ANSWER)waiting time
in general, offering consumers higher levels of service output in terms of greater spatial convenience or
product variety - (ANSWER)results in higher logistics and distribution cost
the most exacting measure of logistics performance regarding availability is - (ANSWER)orders shipped
complete
which of the following is not one of the 'service outputs' of supply chain - (ANSWER)price
Numerous studies have been performed concerning retail stockouts. while results vary, generally the
studies find that stockouts - (ANSWER)average about 8%
with respect to operational performance, most logistics managers would prefer which of the following -
(ANSWER)a consistent 3 day performance cycle
Jones company promised a customer that they would receive at least 98% of all items ordered. In fact,
the customer received 95% of the items. This is an example of which gap in the customer satisfaction
model - (ANSWER)communications gap
the difference between a 'customer success' and a 'customer satisfaction' focus is that -
(ANSWER)customer satisfaction deals with expectations, customer success deals with requirements
providing perfect orders to a customer would be a key aspect of which customer accommodation focus -
(ANSWER)customer service
Jones company makes every effort to consistently meet the expectations of all of its customers. IT is
clear that jones company is focused on - (ANSWER)customer satisfaction
