1|Page
Southwest Airlines Professional
Communications Certification
Exam With solutions
What does the phrase "cc: John Smith" indicate when included at the end of a
letter?-correct-answer-John Smith is an additional recipient of the letter
________ memos are usually sent from a worker to a supervisor after returning
from a business trip.-correct-answer-Trip Report
Letterhead allows a letter to be more professional because it designates the letter
is a(n) __________ document.-correct-answer-Official
Most letter formats require single spacing.-correct-answer-True
Memos are commonly used to _________ or _________.-correct-answer-Inform;
Persuade
,2|Page
Business letters and memos should be written using the same tone.-correct-
answer-False
_________ memos state policies or procedures the writer wishes the reader to
follow.-correct-answer-Directive
Meghan is writing a paper about the most influential leaders of our time. While
researching this topic, she finds several biographies in the library about leaders
she is interested in discussing. The biographies she found are an example of a
___________ source.-correct-answer-Credible
The three citation styles are:-correct-answer-APA, MLA, Chicago
The __________ process is used to explore and find new or more information
about a certain topic.-correct-answer-Research
Magazines, journals, newsletters and newspapers are all examples of
__________.-correct-answer-Periodicals
,3|Page
A works cited page, or bibliography, lists the __________ used while gathering
information about the topic.-correct-answer-Sources
Dan is looking for a fiction book in the library. The librarian suggests a book and
writes down a number to help him find the book. The number the librarian wrote
down is the ___________ number.-correct-answer-Call
___________ information allows for any last minute adjustments to the main
concepts or ideas.-correct-answer-Evaluating
__________ are a series of media files which are released as episodes and can be
downloaded digitally.-correct-answer-Podcasts
After Meghan has completed her research, she composes her paper discussing the
most influential leaders. In her paper, she uses a quote from Franklin D. Roosevelt
found in one of her books. ____________ her sources is the most important step
of the research process.-correct-answer-Citing
___________ journals are written for a specific audience and filled with technical
jargon on a particular topic.-correct-answer-Scholarly
, 4|Page
The body of a presentation should contain which of the following:-correct-
answer-Main point, support and application
Lauren was asked to give a motivational speech at an awards banquet on Friday
night. During the afternoon she gave a presentation to her speech class about fire
safety. Lauren's speech at the banquet will be a __________ presentation while
her presentation to her classmates was a(n) _____________ presentation.-
correct-answer-Formal and informal
CCP is an acronym for _________, ___________ and ________.-correct-answer-
Clear, Concise, Powerful
A presentation with the purpose of convincing the audience to think or feel a
certain way is _____________.-correct-answer-Persuasive
Daniel is giving a 15 minute presentation about technology in the classroom to a
group of individuals. Before writing his speech, it is important to consider
______________________ for his audience.-correct-answer-Age, number of
people, education level and experience level with topic
Southwest Airlines Professional
Communications Certification
Exam With solutions
What does the phrase "cc: John Smith" indicate when included at the end of a
letter?-correct-answer-John Smith is an additional recipient of the letter
________ memos are usually sent from a worker to a supervisor after returning
from a business trip.-correct-answer-Trip Report
Letterhead allows a letter to be more professional because it designates the letter
is a(n) __________ document.-correct-answer-Official
Most letter formats require single spacing.-correct-answer-True
Memos are commonly used to _________ or _________.-correct-answer-Inform;
Persuade
,2|Page
Business letters and memos should be written using the same tone.-correct-
answer-False
_________ memos state policies or procedures the writer wishes the reader to
follow.-correct-answer-Directive
Meghan is writing a paper about the most influential leaders of our time. While
researching this topic, she finds several biographies in the library about leaders
she is interested in discussing. The biographies she found are an example of a
___________ source.-correct-answer-Credible
The three citation styles are:-correct-answer-APA, MLA, Chicago
The __________ process is used to explore and find new or more information
about a certain topic.-correct-answer-Research
Magazines, journals, newsletters and newspapers are all examples of
__________.-correct-answer-Periodicals
,3|Page
A works cited page, or bibliography, lists the __________ used while gathering
information about the topic.-correct-answer-Sources
Dan is looking for a fiction book in the library. The librarian suggests a book and
writes down a number to help him find the book. The number the librarian wrote
down is the ___________ number.-correct-answer-Call
___________ information allows for any last minute adjustments to the main
concepts or ideas.-correct-answer-Evaluating
__________ are a series of media files which are released as episodes and can be
downloaded digitally.-correct-answer-Podcasts
After Meghan has completed her research, she composes her paper discussing the
most influential leaders. In her paper, she uses a quote from Franklin D. Roosevelt
found in one of her books. ____________ her sources is the most important step
of the research process.-correct-answer-Citing
___________ journals are written for a specific audience and filled with technical
jargon on a particular topic.-correct-answer-Scholarly
, 4|Page
The body of a presentation should contain which of the following:-correct-
answer-Main point, support and application
Lauren was asked to give a motivational speech at an awards banquet on Friday
night. During the afternoon she gave a presentation to her speech class about fire
safety. Lauren's speech at the banquet will be a __________ presentation while
her presentation to her classmates was a(n) _____________ presentation.-
correct-answer-Formal and informal
CCP is an acronym for _________, ___________ and ________.-correct-answer-
Clear, Concise, Powerful
A presentation with the purpose of convincing the audience to think or feel a
certain way is _____________.-correct-answer-Persuasive
Daniel is giving a 15 minute presentation about technology in the classroom to a
group of individuals. Before writing his speech, it is important to consider
______________________ for his audience.-correct-answer-Age, number of
people, education level and experience level with topic
