EVENT MANAGEMENT EXAM
QUESTIONS WITH 100% CORRECT
ANSWERS | LATEST VERSION 2025/2026.
If events re not binding to alerts as would you like, what should you change the mapping for? -
ANS Message Key
What methods can be used to push events to Event Management? - ANS Scripts
SNMP traps
Email
What is the minimum role needed to view alerts? - ANS evt_mgmt_user
Within the ServiceNow ITOM solution set, which statement most accurately describes what
Event Management is? - ANS The process responsible for monitoring all abnormal
occurrences throughout the IT infrastructure, allowing for normal operations, and detecting
and escalating exception conditions.
Which two methods can be used to improve processing of events in large network
environments? - ANS Enable multi-node processing
Increase number of scheduled jobs processing events
1 | Page @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
, What is the purpose of the Anomaly Map? - ANS An Operational Intelligence UI designed to
all Cis being monitored for potential anomalies
By default, when are idle alerts are closed? - ANS After 7 days
Based on the information shown, which of the following three alerts should be processed first?
- ANS The Alert Priority score 4406020.001 was calculated according to the following factors,
ordered by their respective priority (2018-05-31 20:34:47 GMT)Category (Score, Weight)1.
Business services - (4.0, 1000000.0)2. Severity - (4.0, 10000.0)3. Ci type - (60.0, 100.0)4. Role -
(2.0, 10.0)5. Secondary - (0)6. State - (1.0, 0.001)
Which of the following does not extend the cmdb_ci_service_auto table? - ANS Service
Group
If a Message Key is not provided, which fields are concatenated to make our own? -
ANS Source, Type, Node, Resource, Metric Name
Out-of-the-box, how often do the events get processed in ServiceNow? - ANS Every 5
seconds
Applying recommended Event Management best practice guidelines, which of following events
should generate an alert? - ANS Only events that you wont's to do something with should
generate an alert, not all of them
Alert are processed using which of the following? - ANS Alert management rules
Event action rules
Scheduled jobs
What is the Technical Service? - ANS A service consisting of a dynamic grouping Cis, based on
some common criteria
2 | Page @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
QUESTIONS WITH 100% CORRECT
ANSWERS | LATEST VERSION 2025/2026.
If events re not binding to alerts as would you like, what should you change the mapping for? -
ANS Message Key
What methods can be used to push events to Event Management? - ANS Scripts
SNMP traps
What is the minimum role needed to view alerts? - ANS evt_mgmt_user
Within the ServiceNow ITOM solution set, which statement most accurately describes what
Event Management is? - ANS The process responsible for monitoring all abnormal
occurrences throughout the IT infrastructure, allowing for normal operations, and detecting
and escalating exception conditions.
Which two methods can be used to improve processing of events in large network
environments? - ANS Enable multi-node processing
Increase number of scheduled jobs processing events
1 | Page @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
, What is the purpose of the Anomaly Map? - ANS An Operational Intelligence UI designed to
all Cis being monitored for potential anomalies
By default, when are idle alerts are closed? - ANS After 7 days
Based on the information shown, which of the following three alerts should be processed first?
- ANS The Alert Priority score 4406020.001 was calculated according to the following factors,
ordered by their respective priority (2018-05-31 20:34:47 GMT)Category (Score, Weight)1.
Business services - (4.0, 1000000.0)2. Severity - (4.0, 10000.0)3. Ci type - (60.0, 100.0)4. Role -
(2.0, 10.0)5. Secondary - (0)6. State - (1.0, 0.001)
Which of the following does not extend the cmdb_ci_service_auto table? - ANS Service
Group
If a Message Key is not provided, which fields are concatenated to make our own? -
ANS Source, Type, Node, Resource, Metric Name
Out-of-the-box, how often do the events get processed in ServiceNow? - ANS Every 5
seconds
Applying recommended Event Management best practice guidelines, which of following events
should generate an alert? - ANS Only events that you wont's to do something with should
generate an alert, not all of them
Alert are processed using which of the following? - ANS Alert management rules
Event action rules
Scheduled jobs
What is the Technical Service? - ANS A service consisting of a dynamic grouping Cis, based on
some common criteria
2 | Page @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
