CMN 3V Chapter 4
Listening - answer the active process of making meaning from another person's spoken
message
hearing - answer the sensory process of receiving and perceiving sounds
people-oriented listening - answer attuned to finding common interests with others and
discerning their emotions and interests
action-oriented listening - answer looks for organization and precision. An action-
oriented listener likes neat, concise, error-free presentations
content-oriented listening – answer hones in on intellectual challenges. Someone with a
content-oriented style likes to attend to details and think things through
time-oriented listening – answer emphasizes efficiency. Someone with a time-oriented
style prefers conversations that are quick and to the point
HURIER Model of Effective Listening - answer Hearing
Understanding
Remembering
Interpreting
Evaluating
Responding
informational listening - answerlistening to learn
critical listening - answerlistening to evaluate or analyze
empathetic listening - answeroccurs when you are trying to identify with the speaker by
understanding and experiencing what he or she is thinking or feeling
noise - answerAnything that interferes with your ability to encode or decode a message
psuedolistening - answerpretending to listen, using feedback behaviors that make it
seem as though you're paying attention, even though your mind is elsewhere
selective attention - answerlistening only to what you want to hear and ignoring the rest
information overload - answerthe state of being overwhelmed by the enormous amount
of information encountered each day
Listening - answer the active process of making meaning from another person's spoken
message
hearing - answer the sensory process of receiving and perceiving sounds
people-oriented listening - answer attuned to finding common interests with others and
discerning their emotions and interests
action-oriented listening - answer looks for organization and precision. An action-
oriented listener likes neat, concise, error-free presentations
content-oriented listening – answer hones in on intellectual challenges. Someone with a
content-oriented style likes to attend to details and think things through
time-oriented listening – answer emphasizes efficiency. Someone with a time-oriented
style prefers conversations that are quick and to the point
HURIER Model of Effective Listening - answer Hearing
Understanding
Remembering
Interpreting
Evaluating
Responding
informational listening - answerlistening to learn
critical listening - answerlistening to evaluate or analyze
empathetic listening - answeroccurs when you are trying to identify with the speaker by
understanding and experiencing what he or she is thinking or feeling
noise - answerAnything that interferes with your ability to encode or decode a message
psuedolistening - answerpretending to listen, using feedback behaviors that make it
seem as though you're paying attention, even though your mind is elsewhere
selective attention - answerlistening only to what you want to hear and ignoring the rest
information overload - answerthe state of being overwhelmed by the enormous amount
of information encountered each day
