TLI 43640 EXAM QUESTIONS WITH
CORRECT ANSWERS GRADED A+
Identification of the external customer is important because:
a)
It eliminates wasted advertising of the LSS team
b)
It produces more profit per customer
c)
We can focus on what our goals should be.
d)
It permits the company to identify whom to contact with regard to delivering
defects.
We can focus on what our goals should be
What do swimlanes in flowcharts do?
Shows the process by financial support
Shows the process by industry type
Shows process effort by department or person(s) in corresponding steps
Shows a process by solutions
Shows process effort by department or person(s) in corresponding steps
What is one step used to define a process?
a)
Identify the process owner
b)
Resolve customer complaints
c)
Solve the problem
,d)
Eliminate steps
Identify the process owner
All BPMs created in this course should include?
Steps column (on the furthest left)
Responsible row
Full information in the process boxes
All of the above
All of the above
The activity in a BPM is presented by what symbol?
A ellipse
A circle
A diamond
A rectangle
A rectangle
Work breakdown structure deals with:
a)
Project cost
b)
Project schedule
c)
Project Teambuilding
d)
All the above.
Project schedule
Identify a non-value added activity that would be considered a form of
processing muda (i.e., wasteful):
a)
Any and all forms of transportation
b)
An ergonomically unsound workplace
c)
Reworking a product due to poor, initial work
, d)
All the above
All the above
An example of project feasibility, with regards to timeliness is:
1)
The project does not have a relationship to the organization's strategy.
2)
The project does not have an assigned Green Belt.
3)
The potential project does not have the right mix of team members
4)
The scope of the project
The scope of the project
What is NOT one of the 6 components of a project charter?
Goal statement
Project identification matric
Business case and benefits
Problem statement
Project identification matric
In the Problem statement in a project charter, what questions should be
addressed?
What is wrong, not working and not meeting our customer's needs?
When and where do the problems occur?
What is the frequency of the problem?
All of the above (and more)
All the above (and more)
Follow figure 8.2 (Gitlow book page 243), which methodology to use on a given
project which does not know about the root cause and aims to reduce the
waste?
Kaizen/rapid improvement event
DMAIC
Lean thinking
PDSA
Lean thinking
CORRECT ANSWERS GRADED A+
Identification of the external customer is important because:
a)
It eliminates wasted advertising of the LSS team
b)
It produces more profit per customer
c)
We can focus on what our goals should be.
d)
It permits the company to identify whom to contact with regard to delivering
defects.
We can focus on what our goals should be
What do swimlanes in flowcharts do?
Shows the process by financial support
Shows the process by industry type
Shows process effort by department or person(s) in corresponding steps
Shows a process by solutions
Shows process effort by department or person(s) in corresponding steps
What is one step used to define a process?
a)
Identify the process owner
b)
Resolve customer complaints
c)
Solve the problem
,d)
Eliminate steps
Identify the process owner
All BPMs created in this course should include?
Steps column (on the furthest left)
Responsible row
Full information in the process boxes
All of the above
All of the above
The activity in a BPM is presented by what symbol?
A ellipse
A circle
A diamond
A rectangle
A rectangle
Work breakdown structure deals with:
a)
Project cost
b)
Project schedule
c)
Project Teambuilding
d)
All the above.
Project schedule
Identify a non-value added activity that would be considered a form of
processing muda (i.e., wasteful):
a)
Any and all forms of transportation
b)
An ergonomically unsound workplace
c)
Reworking a product due to poor, initial work
, d)
All the above
All the above
An example of project feasibility, with regards to timeliness is:
1)
The project does not have a relationship to the organization's strategy.
2)
The project does not have an assigned Green Belt.
3)
The potential project does not have the right mix of team members
4)
The scope of the project
The scope of the project
What is NOT one of the 6 components of a project charter?
Goal statement
Project identification matric
Business case and benefits
Problem statement
Project identification matric
In the Problem statement in a project charter, what questions should be
addressed?
What is wrong, not working and not meeting our customer's needs?
When and where do the problems occur?
What is the frequency of the problem?
All of the above (and more)
All the above (and more)
Follow figure 8.2 (Gitlow book page 243), which methodology to use on a given
project which does not know about the root cause and aims to reduce the
waste?
Kaizen/rapid improvement event
DMAIC
Lean thinking
PDSA
Lean thinking
