1 | Page
SALESFORCE.COM ADVANCED
ADMINISTRATOR QUESTIONS AND
ANSWERS
An administrator notices there are too many duplicate records,
numerous sharing rules, and a large number of manually
shared records.
Which situation may this be a symptom of?
A. A role hierarchy that has too few roles.
B. A sharing model that is too public.
C. A sharing model that is too private.
D. Object permissions on profiles that are too restrictive. -
correct answer- c
In Salesforce territory management, which statement describes
how a territory hierarchy is different from a role hierarchy?
A. A territory hierarchy grants login access to all users in a
territory.
B. A territory hierarchy supports assigning users to multiple
territories.
C. A territory hierarchy automatically assigns users to sales
teams in the territory.
D. A territory hierarchy gives users in a territory full edit access
to all accounts in that territory. - correct answer- b
,2 | Page
An administrator wrote a field update action for a workflow rule
on a field that is hidden via field-level security.
When the workflow rule triggers, what happens to the data in
the hidden field?
A. The field will fail to update and remain in its original state.
B. The field is updated, even though it is hidden.
C. The field will only update if the rule was triggered by a time-
based trigger.
D. The field will only update if the user has "Modify All Data"
enabled in the profile. - correct answer- b
Universal Containers would like to track bugs within Salesforce.
They need to track the bug's severity and type as well as its
status and description. Bugs should be related to cases, but the
bug's owner will be different than the owner of the case. How
can the Universal Containers administrator meet these
requirements?
A. Create a section on the case page layout.
B. Create a field on cases.
C. Create a custom object for bugs and relate it to cases.
D. Create a relationship between the standard bug object and
the standard case object. - correct answer- c
Universal Containers currently uses the standard Salesforce
CRM product and pricebook objects.
,3 | Page
Is it possible for Universal Containers to publish product and
pricebook information to its corporate website so customers in
different regions see the correct product catalog with prices in
the local currency?
A. Yes, with the Customer Portal.
B. No, it is not possible to present multicurrency data.
C. Yes, by building a custom integration following the X-to-Web
design pattern.
D. No, it is not possible to present data stored in standard
objects other than cases and solutions to a
website. - correct answer- c
What is the Force.com Web Services API? - correct answer-
set of application functions that can be programatically invoked
over the internet
The Web Services API is designed around the latest standards,
including which three ? . - correct answer- SOAP, WSDL and
WS-I Basic Profile
Name three platforms (technologies) to which the Force.com
API is available. - correct answer- Java, .NET, Perl
, 4 | Page
The Web Services API allows the administrator to mass delete
more than 250 records at a time. - correct answer- True
The Web Services API allows the administrator to perform
mass updates to records to clean up duplicate data - correct
answer- True
The Web Services API allows the administrator to perform
incremental backups of the data with the APIs data replication
methods. - correct answer- True
Which Salesforce tools use the Force.com API? - correct
answer- Apex Data Loader, Connect for Microsoft Office,
Salesforce for Outlook, Offline Edition
What are the most commonly used Web Services API calls?
Hint: QURDUCU - correct answer- Query, Update, Retrieve,
Delete, Upsert, Create, Undelete
What does the Query API call do? - correct answer- Executes a
query against the specified object (SOQL).
SALESFORCE.COM ADVANCED
ADMINISTRATOR QUESTIONS AND
ANSWERS
An administrator notices there are too many duplicate records,
numerous sharing rules, and a large number of manually
shared records.
Which situation may this be a symptom of?
A. A role hierarchy that has too few roles.
B. A sharing model that is too public.
C. A sharing model that is too private.
D. Object permissions on profiles that are too restrictive. -
correct answer- c
In Salesforce territory management, which statement describes
how a territory hierarchy is different from a role hierarchy?
A. A territory hierarchy grants login access to all users in a
territory.
B. A territory hierarchy supports assigning users to multiple
territories.
C. A territory hierarchy automatically assigns users to sales
teams in the territory.
D. A territory hierarchy gives users in a territory full edit access
to all accounts in that territory. - correct answer- b
,2 | Page
An administrator wrote a field update action for a workflow rule
on a field that is hidden via field-level security.
When the workflow rule triggers, what happens to the data in
the hidden field?
A. The field will fail to update and remain in its original state.
B. The field is updated, even though it is hidden.
C. The field will only update if the rule was triggered by a time-
based trigger.
D. The field will only update if the user has "Modify All Data"
enabled in the profile. - correct answer- b
Universal Containers would like to track bugs within Salesforce.
They need to track the bug's severity and type as well as its
status and description. Bugs should be related to cases, but the
bug's owner will be different than the owner of the case. How
can the Universal Containers administrator meet these
requirements?
A. Create a section on the case page layout.
B. Create a field on cases.
C. Create a custom object for bugs and relate it to cases.
D. Create a relationship between the standard bug object and
the standard case object. - correct answer- c
Universal Containers currently uses the standard Salesforce
CRM product and pricebook objects.
,3 | Page
Is it possible for Universal Containers to publish product and
pricebook information to its corporate website so customers in
different regions see the correct product catalog with prices in
the local currency?
A. Yes, with the Customer Portal.
B. No, it is not possible to present multicurrency data.
C. Yes, by building a custom integration following the X-to-Web
design pattern.
D. No, it is not possible to present data stored in standard
objects other than cases and solutions to a
website. - correct answer- c
What is the Force.com Web Services API? - correct answer-
set of application functions that can be programatically invoked
over the internet
The Web Services API is designed around the latest standards,
including which three ? . - correct answer- SOAP, WSDL and
WS-I Basic Profile
Name three platforms (technologies) to which the Force.com
API is available. - correct answer- Java, .NET, Perl
, 4 | Page
The Web Services API allows the administrator to mass delete
more than 250 records at a time. - correct answer- True
The Web Services API allows the administrator to perform
mass updates to records to clean up duplicate data - correct
answer- True
The Web Services API allows the administrator to perform
incremental backups of the data with the APIs data replication
methods. - correct answer- True
Which Salesforce tools use the Force.com API? - correct
answer- Apex Data Loader, Connect for Microsoft Office,
Salesforce for Outlook, Offline Edition
What are the most commonly used Web Services API calls?
Hint: QURDUCU - correct answer- Query, Update, Retrieve,
Delete, Upsert, Create, Undelete
What does the Query API call do? - correct answer- Executes a
query against the specified object (SOQL).
