a
WGU D336
Business Of IT Applications Set 4 | OA Guide | 50 Questions And
Answers(Verified Answers), 100% Guaranteed Pass ||Complete A+
Guide
This Exam Document Has:
WGU D336 Business Of IT Applications
OA Guide
50 Questions And Answers(Verified Answers)
100% Guaranteed Pass
,Question 01
What does ‘service relationship anage ent’ focus on?
a) Financial assess ents of service delivery.
b) Joint activities perfor ed by service providers and consu ers.
c) Evaluating e ployee productivity.
d) arketing strategies for services.
View Answer
Answer... b) Joint activities perfor ed by service providers and
consu ers.
Explanation: Service relationship anage ent ensures continual value co-
creation based on agreed service offerings.
Question 02
What is the pri ary purpose of a ‘service portfolio’?
a) To evaluate e ployee perfor ance.
b) To anage the co plete set of products and services throughout
their lifecycles.
c) To assess financial perfor ance etrics.
d) To onitor service arketing strategies.
View Answer
Answer... b) To anage the co plete set of products and services
throughout their lifecycles.
, Explanation: A service portfolio helps organizations understand and control
their offerings.
Question 03
How does ‘knowledge anage ent’ contribute to service anage ent?
a) By assessing e ployee productivity.
b) By aintaining and i proving the use of infor ation across an
organization.
c) By evaluating financial perfor ance etrics.
d) By onitoring service arketing strategies.
View Answer
Answer... b) By aintaining and i proving the use of infor ation across
an organization.
Explanation: Knowledge anage ent is essential for effective decision-
aking and service delivery.
Question 04
What is a ‘ ajor incident’ in service anage ent?
a) A financial assess ent of service delivery.
b) An incident with significant business i pact requiring i ediate
resolution.
WGU D336
Business Of IT Applications Set 4 | OA Guide | 50 Questions And
Answers(Verified Answers), 100% Guaranteed Pass ||Complete A+
Guide
This Exam Document Has:
WGU D336 Business Of IT Applications
OA Guide
50 Questions And Answers(Verified Answers)
100% Guaranteed Pass
,Question 01
What does ‘service relationship anage ent’ focus on?
a) Financial assess ents of service delivery.
b) Joint activities perfor ed by service providers and consu ers.
c) Evaluating e ployee productivity.
d) arketing strategies for services.
View Answer
Answer... b) Joint activities perfor ed by service providers and
consu ers.
Explanation: Service relationship anage ent ensures continual value co-
creation based on agreed service offerings.
Question 02
What is the pri ary purpose of a ‘service portfolio’?
a) To evaluate e ployee perfor ance.
b) To anage the co plete set of products and services throughout
their lifecycles.
c) To assess financial perfor ance etrics.
d) To onitor service arketing strategies.
View Answer
Answer... b) To anage the co plete set of products and services
throughout their lifecycles.
, Explanation: A service portfolio helps organizations understand and control
their offerings.
Question 03
How does ‘knowledge anage ent’ contribute to service anage ent?
a) By assessing e ployee productivity.
b) By aintaining and i proving the use of infor ation across an
organization.
c) By evaluating financial perfor ance etrics.
d) By onitoring service arketing strategies.
View Answer
Answer... b) By aintaining and i proving the use of infor ation across
an organization.
Explanation: Knowledge anage ent is essential for effective decision-
aking and service delivery.
Question 04
What is a ‘ ajor incident’ in service anage ent?
a) A financial assess ent of service delivery.
b) An incident with significant business i pact requiring i ediate
resolution.
