WGU C215 OPERATIONS MANAGEMENT STUDY
GUIDE
Advertising revenue model - Answer -Provides users with information on services and
products and provides an opportunity for suppliers to advertise
Affiliate revenue model - Answer -Companies receive a referral fee for directing
business to an affiliate
Appraisal cost - Answer -The cost associated with uncovering defects
Automated order entry systems - Answer -A method using telephone models to send
digital orders to suppliers.
Backwards integration - Answer -Owning or controlling sources of raw materials and
components.
Benchmarking - Answer -Studying other companies business practices for comparison.
Bullwhip effect - Answer -Inaccurate or distorted demand information created in the
supply chain.
Business to Business commerce - Answer -Businesses buying and selling to other
businesses.
Business to consumer commerce - Answer -Businesses selling to individual
consumers.
Cause and effect diagrams - Answer -A chart that identifies potential causes of
particular quality problems.
Checklist - Answer -A list of common defects and the number of observed occurrences
of each.
Conformance to specifications - Answer -how well a product or service meets the
targets and tolerances set by designers.
Continuous improvement - Answer -A philosophy of never ending improvement.
Control charts - Answer -Charts used to evaluate whether a process is operating within
expectations.
Crossdocking - Answer -Eliminates storage and order picking functions of a distribution
warehouse.
, Customer defined quality - Answer -an integrated effort designed to improve quality
performance at every level of the organization.
Deming Prize - Answer -Japanese award for companies to recognize efforts in quality
improvement.
Distribution management - Answer -Responsible for the movement of material from the
manufacturer to the customer.
Distribution warehouse - Answer -Used for short term storage, consolidation, and
product mixing.
Distributor crossdocking - Answer -the receiving and consolidating of inbound products
from different vendors into a multi-SKU pallet.
E-commerce - Answer -Using the internet and web to do business.
E-distributors - Answer -Independently owned net marketplaces having catalogs
representing thousands of suppliers and designed for spot purchases.
E-purchasing - Answer -Companies that connect onlone MRO suppliers to businesses
that pay fees to join the market, usually for long term contractual purchasing.
Early supplier involment (ESI) - Answer -Involvement of critical suppliers in new product
design.
Electronic data interchange (EDI) - Answer -A form of computer to computer
communications that enables sharing business documents.
Electronic requests for quotes (eRFQs) - Answer -An electronic request for a quote on
goods and services.
Electronic storefront - Answer -online catalogs of products made available to the
general public by a single supplier
Exchanges - Answer -Marketplaces that focus on spot requirements of larger firms in a
single industry
External Failure costs - Answer -Costs associated with failures that occur at the
customer site.
Extranets - Answer -intranets that are linked to the internet so that suppliers and
customers can be included in the system.
Fitness for use - Answer -How well the product performs its intended purpose.
GUIDE
Advertising revenue model - Answer -Provides users with information on services and
products and provides an opportunity for suppliers to advertise
Affiliate revenue model - Answer -Companies receive a referral fee for directing
business to an affiliate
Appraisal cost - Answer -The cost associated with uncovering defects
Automated order entry systems - Answer -A method using telephone models to send
digital orders to suppliers.
Backwards integration - Answer -Owning or controlling sources of raw materials and
components.
Benchmarking - Answer -Studying other companies business practices for comparison.
Bullwhip effect - Answer -Inaccurate or distorted demand information created in the
supply chain.
Business to Business commerce - Answer -Businesses buying and selling to other
businesses.
Business to consumer commerce - Answer -Businesses selling to individual
consumers.
Cause and effect diagrams - Answer -A chart that identifies potential causes of
particular quality problems.
Checklist - Answer -A list of common defects and the number of observed occurrences
of each.
Conformance to specifications - Answer -how well a product or service meets the
targets and tolerances set by designers.
Continuous improvement - Answer -A philosophy of never ending improvement.
Control charts - Answer -Charts used to evaluate whether a process is operating within
expectations.
Crossdocking - Answer -Eliminates storage and order picking functions of a distribution
warehouse.
, Customer defined quality - Answer -an integrated effort designed to improve quality
performance at every level of the organization.
Deming Prize - Answer -Japanese award for companies to recognize efforts in quality
improvement.
Distribution management - Answer -Responsible for the movement of material from the
manufacturer to the customer.
Distribution warehouse - Answer -Used for short term storage, consolidation, and
product mixing.
Distributor crossdocking - Answer -the receiving and consolidating of inbound products
from different vendors into a multi-SKU pallet.
E-commerce - Answer -Using the internet and web to do business.
E-distributors - Answer -Independently owned net marketplaces having catalogs
representing thousands of suppliers and designed for spot purchases.
E-purchasing - Answer -Companies that connect onlone MRO suppliers to businesses
that pay fees to join the market, usually for long term contractual purchasing.
Early supplier involment (ESI) - Answer -Involvement of critical suppliers in new product
design.
Electronic data interchange (EDI) - Answer -A form of computer to computer
communications that enables sharing business documents.
Electronic requests for quotes (eRFQs) - Answer -An electronic request for a quote on
goods and services.
Electronic storefront - Answer -online catalogs of products made available to the
general public by a single supplier
Exchanges - Answer -Marketplaces that focus on spot requirements of larger firms in a
single industry
External Failure costs - Answer -Costs associated with failures that occur at the
customer site.
Extranets - Answer -intranets that are linked to the internet so that suppliers and
customers can be included in the system.
Fitness for use - Answer -How well the product performs its intended purpose.
