PUBLIX DELI ASSISTANT MANAGER
EXAM RATED A+ FOR SUCCESS
, How many days does a Meat & Cheese platter get? - ANSWERS2 days
Which of the following gets 2 days? A: Sub Selection platter, Wrap Variety platter, All
American - ANSWERSAll American
How many days does a Publix Turkey Ringleader get - ANSWERS1 day
Where do you look for info on Cubanitos? - ANSWERSDeli Platter guides
What two chemicals can't be combined (will/can cause permanent lung damage) -
ANSWERSBlock Whitener and Q San
What chemical is kept separate from everything else? - ANSWERSBlock Whitener
When rotating in new stock, and to keep older stock in front, so that it sells first, what
method are you using? - ANSWERSFIFO - first in first out
What are the 5 steps to Customer Service? - ANSWERS1. Welcome customer.
2. Use the customer's name
3. Take care of the customer's needs
4. Thanks the customer
5. Invite the customer back
What method should you use to deal with difficult customers, and what is each step? -
ANSWERSCALM Approach
C: stay cool.
A: Apologize for the problem
L: Listen with empathy
M: Make it right
How often do you clean the cutting gloves? - ANSWERS4 hours
Immediately clean slicer after slicing which meat? A: should be easy (options will
include something like: regular turkey, ham, salsalito turkey, and smoked turkey) -
ANSWERSSalsalito, pastrami, roast beef
Oil and vinegar at the sub shop gets what FIFO appropriately colored top? -
ANSWERSGreen
What color code does grease cutter positive have? - ANSWERSYellow
EXAM RATED A+ FOR SUCCESS
, How many days does a Meat & Cheese platter get? - ANSWERS2 days
Which of the following gets 2 days? A: Sub Selection platter, Wrap Variety platter, All
American - ANSWERSAll American
How many days does a Publix Turkey Ringleader get - ANSWERS1 day
Where do you look for info on Cubanitos? - ANSWERSDeli Platter guides
What two chemicals can't be combined (will/can cause permanent lung damage) -
ANSWERSBlock Whitener and Q San
What chemical is kept separate from everything else? - ANSWERSBlock Whitener
When rotating in new stock, and to keep older stock in front, so that it sells first, what
method are you using? - ANSWERSFIFO - first in first out
What are the 5 steps to Customer Service? - ANSWERS1. Welcome customer.
2. Use the customer's name
3. Take care of the customer's needs
4. Thanks the customer
5. Invite the customer back
What method should you use to deal with difficult customers, and what is each step? -
ANSWERSCALM Approach
C: stay cool.
A: Apologize for the problem
L: Listen with empathy
M: Make it right
How often do you clean the cutting gloves? - ANSWERS4 hours
Immediately clean slicer after slicing which meat? A: should be easy (options will
include something like: regular turkey, ham, salsalito turkey, and smoked turkey) -
ANSWERSSalsalito, pastrami, roast beef
Oil and vinegar at the sub shop gets what FIFO appropriately colored top? -
ANSWERSGreen
What color code does grease cutter positive have? - ANSWERSYellow
