Page 1 of 169
CTC EXAM STUDY GUIDE THIS YEAR WITH
COMPLETE 500 QUESTIONS AND CORRECT
ANSWERS JUST RELEASED
QUESTION: Mallory and Ashli are best friends and both want to run for president of their HOSA
chapter. After sharing their feelings with each other, they decide to redefine their goals. Mallory
decides that Ashli would make a better president and she would be just as happy working with a
committee, so they decide that Ashli will run for president and Mallory will be her campaign
manager. This is an example of a:
a. win-lose
b. compromise
c. sacrifice
d. win-win - ANSWER✔✔d. win-win
QUESTION:An athletic trainer is frustrated with the constant criticism she receives from the
head trainer. What is the BEST way to manage this conflict?
a. ask for a private meeting to discuss her concerns and use a mediator if necessary
b. report the trainer's behavior to his supervisor
c. keep her feelings to herself and accept the head trainer's authority
, Page 2 of 169
d. stand up to the trainer the next time she is criticized and speak aggressively - ANSWER✔✔a.
ask for a private meeting to discuss her concerns and use a mediator if necessaryThis answer is
correct.
QUESTION: Mrs. Peters is admitted with dizziness and loss of balance. She says she "cannot
sleep at night because it feels like the room is spinning around". Her complaints of dizziness are
classified as:
a. pathologic
Selected:b. objective
c. subjective
d. psychosomatic - ANSWER✔✔c. subjective
QUESTION: George and Martha are medical assistants in a dermatology office. George asks
Martha "can you help the patient in room 1 to the bathroom?" As George was delivering the
message to Martha, her phone rang and she responded to the phone call. The patient in room 1
was never assisted. The problem with this communication was that the:
a. sender did not deliver the message in a concise manner
b. message was not clear
c. message was interrupted
d. receiver did not understand the message - ANSWER✔✔c. message was interrupted
QUESTION: Which of the following is a sign of a bruised kidney?
, Page 3 of 169
a. difficulty urinating
b. bloody urine
c. flank (side) pain
d. nausea - ANSWER✔✔b. bloody urine
QUESTION: Question 6
Marie likes to choose her conflicts wisely. Which conflict below should Marie choose to do
something about?
a. She sees another student take something out of a friend's purse.
b. Her teacher says, "Marie, stop daydreaming" and she was not daydreaming.
c. She hears other students complaining about her favorite teacher.
d. The person in front of her in the lunch line takes the last slice of chocolate cake. -
ANSWER✔✔a. She sees another student take something out of a friend's purse.
QUESTION: Question 7
Peggy is a dental hygienist. Does she have a right to wear a generous amount of perfume at
work?
a. No. The strong odor could violate her patient's rights.
b. Yes. She has the right to wear whatever she wants.
c. No. Healthcare workers should never wear deodorant, perfume, after shave, or anything that
is scented.
d. Yes. Perfume creates a pleasant smell for patients. - ANSWER✔✔a. No. The strong odor could
violate her patient's rights.
, Page 4 of 169
QUESTION: If a speaker says she feels fine, but her face looks strained, her eyes are red, and
she is frowning, what would most people believe?
a. she is not sure how she feels
b. she is trying to confuse the listener
c. she does not feel good
d. she feels just fine - ANSWER✔✔c. she does not feel good
QUESTION: Why is it important for the patient to have a qualified interpreter if they have a
language barrier?
a. A qualified interpreter is able to interpret complex medical terms and concepts.
b. If a hospital uses a qualified interpreter, they can charge the patient for those services.
c. It is not important because the patient's family members can interpret any message.
d. It is not important because effective communication is not critical in health care settings. -
ANSWER✔✔a. A qualified interpreter is able to interpret complex medical terms and concepts.
QUESTION: What is the MOST important key to resolving a conflict?
a. forgiveness
b. give the other person the benefit of the doubt
c. communication
d. ask others for information about the people involved in the - ANSWER✔✔c. communication
CTC EXAM STUDY GUIDE THIS YEAR WITH
COMPLETE 500 QUESTIONS AND CORRECT
ANSWERS JUST RELEASED
QUESTION: Mallory and Ashli are best friends and both want to run for president of their HOSA
chapter. After sharing their feelings with each other, they decide to redefine their goals. Mallory
decides that Ashli would make a better president and she would be just as happy working with a
committee, so they decide that Ashli will run for president and Mallory will be her campaign
manager. This is an example of a:
a. win-lose
b. compromise
c. sacrifice
d. win-win - ANSWER✔✔d. win-win
QUESTION:An athletic trainer is frustrated with the constant criticism she receives from the
head trainer. What is the BEST way to manage this conflict?
a. ask for a private meeting to discuss her concerns and use a mediator if necessary
b. report the trainer's behavior to his supervisor
c. keep her feelings to herself and accept the head trainer's authority
, Page 2 of 169
d. stand up to the trainer the next time she is criticized and speak aggressively - ANSWER✔✔a.
ask for a private meeting to discuss her concerns and use a mediator if necessaryThis answer is
correct.
QUESTION: Mrs. Peters is admitted with dizziness and loss of balance. She says she "cannot
sleep at night because it feels like the room is spinning around". Her complaints of dizziness are
classified as:
a. pathologic
Selected:b. objective
c. subjective
d. psychosomatic - ANSWER✔✔c. subjective
QUESTION: George and Martha are medical assistants in a dermatology office. George asks
Martha "can you help the patient in room 1 to the bathroom?" As George was delivering the
message to Martha, her phone rang and she responded to the phone call. The patient in room 1
was never assisted. The problem with this communication was that the:
a. sender did not deliver the message in a concise manner
b. message was not clear
c. message was interrupted
d. receiver did not understand the message - ANSWER✔✔c. message was interrupted
QUESTION: Which of the following is a sign of a bruised kidney?
, Page 3 of 169
a. difficulty urinating
b. bloody urine
c. flank (side) pain
d. nausea - ANSWER✔✔b. bloody urine
QUESTION: Question 6
Marie likes to choose her conflicts wisely. Which conflict below should Marie choose to do
something about?
a. She sees another student take something out of a friend's purse.
b. Her teacher says, "Marie, stop daydreaming" and she was not daydreaming.
c. She hears other students complaining about her favorite teacher.
d. The person in front of her in the lunch line takes the last slice of chocolate cake. -
ANSWER✔✔a. She sees another student take something out of a friend's purse.
QUESTION: Question 7
Peggy is a dental hygienist. Does she have a right to wear a generous amount of perfume at
work?
a. No. The strong odor could violate her patient's rights.
b. Yes. She has the right to wear whatever she wants.
c. No. Healthcare workers should never wear deodorant, perfume, after shave, or anything that
is scented.
d. Yes. Perfume creates a pleasant smell for patients. - ANSWER✔✔a. No. The strong odor could
violate her patient's rights.
, Page 4 of 169
QUESTION: If a speaker says she feels fine, but her face looks strained, her eyes are red, and
she is frowning, what would most people believe?
a. she is not sure how she feels
b. she is trying to confuse the listener
c. she does not feel good
d. she feels just fine - ANSWER✔✔c. she does not feel good
QUESTION: Why is it important for the patient to have a qualified interpreter if they have a
language barrier?
a. A qualified interpreter is able to interpret complex medical terms and concepts.
b. If a hospital uses a qualified interpreter, they can charge the patient for those services.
c. It is not important because the patient's family members can interpret any message.
d. It is not important because effective communication is not critical in health care settings. -
ANSWER✔✔a. A qualified interpreter is able to interpret complex medical terms and concepts.
QUESTION: What is the MOST important key to resolving a conflict?
a. forgiveness
b. give the other person the benefit of the doubt
c. communication
d. ask others for information about the people involved in the - ANSWER✔✔c. communication
