PL 200 EXAM PRACTICE QUESTIONS AND ANSWERS
The owner of a company needs to know who signs into the system. You need to ensure that the owner
can view the user audit logs. Where does each action need to be performed?
1. Activate user auditing.
-A. System Settings
-B. Personal Settings
-C. Customize the System
-D. Microsoft 365 Compliance
2. View the user audit logs
-A. Advanced Find
-B. Individual record
-C. User Summary report
-D. Microsoft 365 Compliance - CORRECT ANSWER✅✅1. A
2. D
You are a Dynamic 365 administrator. You create a new solution in Dynamics 365. You need to help end
users understand which actions to take next and ensure that user interaction occurs in manageable
steps. Which actions should you perform?
1. Guide the user with actions to take
-A. Configure views and charts
-B. Configure business process flows
-C. Configure workflows
2. Ensure user interaction in manageable steps
-A. Configure the timeline on the form
-B. Configure each stage with the actions that need to be completed
,-C. Configure Insights - CORRECT ANSWER✅✅1. B
2. B
You create a Power Apps portal to provide training and documentation for students. Students create a
profile on the portal and then select and pay for courses. You plan to add free courses to the training
portfolio. Free courses must be automatically available to all students when they sign in. You need to
assign default permissions to students. What should you do?
A. Create a Students web role and set the Authenticated Users Role option to true. Assign the web role
to each registered user.
B. Create an entity for managing free courses. Create entity permission records to provide access to
entity records for free courses and assign the entity permissions to users when they register on the
portal for the first time.
C. Create an entity for managing free courses. Create a Students web role and set the Authenticated
Users role option to true. Create appropriate entity permissions to access the free course entity record -
CORRECT ANSWER✅✅A
You are a Dynamics 365 Customer Service administrator. You need to configure the following
automation for the sales team:
✑ Send an email when the status changes on an Opportunity.
✑ Text the sales manager when an Opportunity is created.
✑ Create a Wunderlist task when an Opportunity is open for 30 days.
Which tool should you use for each requirement?
1. Email when the status changes
2. Text when the Opportunity is created
3. Create a Wunderlist task
A. Dynamics 365 workflow
B. Microsoft Flow
C. Business Process Flow - CORRECT ANSWER✅✅1. A
2. B
,3. B
A company uses Common Data Service to manage prospects. The company has a business process flow
named BPFA that is associated with the Prospect entity to streamline the prospect management
process. You add a field named Category to the Prospect entity. You create additional business process
flows. You apply the business process flows to Prospect records based on the selected category. Users
can switch to any other newly configured business process flows but must not use BPFA. You need to
configure the solution. What are two possible ways to achieve this goal? Each correct answer presents a
complete solution.
A. Remove all of the privileges for BPFA.
B. Use a business rule to prevent users from switching to BPFA.
C. Deactivate BPFA.
D. Change the display order of the business process flows to move BPFA to the bottom of the list. -
CORRECT ANSWER✅✅A C
You need to ensure that there are no leads for a customer before you create a new opportunity for the
customer. How can you use duplicate detection rules to achieve this goal?
1. Base record type
-A. Lead
-B. Account
-C. Opportunity
2. Base record field
-A. Topic
-B. Account
-C. Originating Lead - CORRECT ANSWER✅✅1. A
2. B
, A car dealership has a Dynamics 365 Sales environment for its sales company and another environment
for its leasing company. Users in one environment must not be able to see the other environment. You
need to grant salespeople access to the sales company environment. What should you do?
A. Add salespeople to an Office 365 security group.
B. Add salespeople to a security role.
C. Set privileges.
D. Set app security. - CORRECT ANSWER✅✅A
You are a Dynamics 365 administrator for a veterinarian clinic. On the client appointment form, there is
a dropdown field for clients to select their type of pet. If a client selects the option Other, the
veterinarian wants a text field to appear so that additional details can be added. You need to create a
dynamically visible field. What should you configure?
A. field visibility on the form
B. workflow
C. business process flow
D. business rule - CORRECT ANSWER✅✅D
You are a Dynamics 365 Customer Service system administrator. You create an app for the sales team.
Members of the sales team cannot access the app. You need to ensure that sales team members can
access the app. Where should you configure app permissions?
A. Dynamics administration center
B. Manage Roles
C. Security Roles - CORRECT ANSWER✅✅B
You create a parent entity and a child entity. The parent entity has a 1:N relationship with the child
entity. You need to ensure that when the owner changes on the parent record that all child records are
assigned to the new owner. You need to configure the relationship behavior type. What should you use?
A. Referential
The owner of a company needs to know who signs into the system. You need to ensure that the owner
can view the user audit logs. Where does each action need to be performed?
1. Activate user auditing.
-A. System Settings
-B. Personal Settings
-C. Customize the System
-D. Microsoft 365 Compliance
2. View the user audit logs
-A. Advanced Find
-B. Individual record
-C. User Summary report
-D. Microsoft 365 Compliance - CORRECT ANSWER✅✅1. A
2. D
You are a Dynamic 365 administrator. You create a new solution in Dynamics 365. You need to help end
users understand which actions to take next and ensure that user interaction occurs in manageable
steps. Which actions should you perform?
1. Guide the user with actions to take
-A. Configure views and charts
-B. Configure business process flows
-C. Configure workflows
2. Ensure user interaction in manageable steps
-A. Configure the timeline on the form
-B. Configure each stage with the actions that need to be completed
,-C. Configure Insights - CORRECT ANSWER✅✅1. B
2. B
You create a Power Apps portal to provide training and documentation for students. Students create a
profile on the portal and then select and pay for courses. You plan to add free courses to the training
portfolio. Free courses must be automatically available to all students when they sign in. You need to
assign default permissions to students. What should you do?
A. Create a Students web role and set the Authenticated Users Role option to true. Assign the web role
to each registered user.
B. Create an entity for managing free courses. Create entity permission records to provide access to
entity records for free courses and assign the entity permissions to users when they register on the
portal for the first time.
C. Create an entity for managing free courses. Create a Students web role and set the Authenticated
Users role option to true. Create appropriate entity permissions to access the free course entity record -
CORRECT ANSWER✅✅A
You are a Dynamics 365 Customer Service administrator. You need to configure the following
automation for the sales team:
✑ Send an email when the status changes on an Opportunity.
✑ Text the sales manager when an Opportunity is created.
✑ Create a Wunderlist task when an Opportunity is open for 30 days.
Which tool should you use for each requirement?
1. Email when the status changes
2. Text when the Opportunity is created
3. Create a Wunderlist task
A. Dynamics 365 workflow
B. Microsoft Flow
C. Business Process Flow - CORRECT ANSWER✅✅1. A
2. B
,3. B
A company uses Common Data Service to manage prospects. The company has a business process flow
named BPFA that is associated with the Prospect entity to streamline the prospect management
process. You add a field named Category to the Prospect entity. You create additional business process
flows. You apply the business process flows to Prospect records based on the selected category. Users
can switch to any other newly configured business process flows but must not use BPFA. You need to
configure the solution. What are two possible ways to achieve this goal? Each correct answer presents a
complete solution.
A. Remove all of the privileges for BPFA.
B. Use a business rule to prevent users from switching to BPFA.
C. Deactivate BPFA.
D. Change the display order of the business process flows to move BPFA to the bottom of the list. -
CORRECT ANSWER✅✅A C
You need to ensure that there are no leads for a customer before you create a new opportunity for the
customer. How can you use duplicate detection rules to achieve this goal?
1. Base record type
-A. Lead
-B. Account
-C. Opportunity
2. Base record field
-A. Topic
-B. Account
-C. Originating Lead - CORRECT ANSWER✅✅1. A
2. B
, A car dealership has a Dynamics 365 Sales environment for its sales company and another environment
for its leasing company. Users in one environment must not be able to see the other environment. You
need to grant salespeople access to the sales company environment. What should you do?
A. Add salespeople to an Office 365 security group.
B. Add salespeople to a security role.
C. Set privileges.
D. Set app security. - CORRECT ANSWER✅✅A
You are a Dynamics 365 administrator for a veterinarian clinic. On the client appointment form, there is
a dropdown field for clients to select their type of pet. If a client selects the option Other, the
veterinarian wants a text field to appear so that additional details can be added. You need to create a
dynamically visible field. What should you configure?
A. field visibility on the form
B. workflow
C. business process flow
D. business rule - CORRECT ANSWER✅✅D
You are a Dynamics 365 Customer Service system administrator. You create an app for the sales team.
Members of the sales team cannot access the app. You need to ensure that sales team members can
access the app. Where should you configure app permissions?
A. Dynamics administration center
B. Manage Roles
C. Security Roles - CORRECT ANSWER✅✅B
You create a parent entity and a child entity. The parent entity has a 1:N relationship with the child
entity. You need to ensure that when the owner changes on the parent record that all child records are
assigned to the new owner. You need to configure the relationship behavior type. What should you use?
A. Referential
