UCSD MGT 18 Final Upload Exam

UCSD MGT 18 Final Upload Exam According to Cardona and Miller, only those groups who have real accountability for collective work products can be called teams (T/F) - Correct Answer-True According to the Carmill model of team development, what is the heart of the destructive cycle? - Correct Answer-Individual/private objectives What do Cordona and Miller say is the moment of truth for team development? - Correct Answer-Storming According to Coach K, how do you find leadership in unexpected places? - Correct Answer-Look for the most credible players. Why do Cordona and Miller think the storming stage is so necessary for team development? - Correct Answer-The storming stage encompasses both communication and decision making, which begins the process for results. Carmill model of the storming phase: - Correct Answer-Finding truth in constructive and deconstructive business models; the heard of the deconstructive cycle is when people put their own goals and motives ahead of the team Carmel’s moment of truth for team leaders: - Correct Answer-Watch for coalitions forming, keep order, control the emotional aspects, stay focused on the issues not the personalities or the subgroups Carmill's strategies to avoid failure: - Correct Answer-Going back to the storming stage when/if the deconstructive phase appears (this shows that the storming stage wasn't done well) or moving forward with a new task (can act like a reset button for teams). Sometimes you must hit total failure to be able to move forward. What is instrumental cohesion? - Correct Answer-The most fragile form of cohesion based on the desire to achieve expected extrinsic rewards like a bonus or a trophy. What is transactional leadership? - Correct Answer-When people unite purely for extrinsic objectives, leading to instrumental cohesion What is emotional cohesion? - Correct Answer-A type of cohesion that relies on the emotional reward experienced by accomplishing intrinsic rewards together, such as bonding and achieving What is transforming leadership? - Correct Answer-Unites around extrinsic and intrinsic objectives to lead to emotional cohesion MGT 18 MGT 18 What is structural cohesion? - Correct Answer-The most powerful type of cohesion, relies on the deep awareness of one's ability to add to the mission through team experience and shared motivation What is transcendent leadership? - Correct Answer-Unites around extrinsic, intrinsic, and transcendent objectives to lead to structural cohesion What is Melissa Richardson's view of the fundamental mission of the team leader? - Correct Answer-That they have the basic responsibility to foster shared objectives, which are the heart of the team. According to Jeanne Brett, what are the subtle ways teams often generate management dilemmas? - Correct Answer-Through cultural differences When managing a multicultural team, Brett, Behfar, and Kern recommend which strategy to address team problems? - Correct Answer-Adaptation What tool did Erin Meyer develop to help people navigate the cultural minefield in business relationships? - Correct Answer-The Culture Map According to Erin Meyer, which country is more consensual in it's approach to decision making than others? - Correct Answer-Japan T/F: Erin Meyer thinks that, for business decisions, countries with a hierarchical culture always expect the boss to make unilateral decisions. - Correct Answer-False What does the Peace Corps use? - Correct Answer-The Developmental Model of Intercultural Sensitivity What are the steps in the Developmental Model of Intercultural Sensitivity? - Correct Answer-1: Denial (no real differences) 2: Defense (threatened by differences) 3: Minimization (differences exist, but trivial) 4: Acceptance (differences are real and meaningful) 5: Adaptation (feel positive about differences, willing to change and be empathetic) 6: Integration (certain aspects of other cultures become part of your own) What does Andy Kolinsky say about cultural dexterity? - Correct Answer-The ability to reach across cultures without loosing yourself. What does Brett et al. say about being successful in multicultural teams? - Correct Answer-Must have direct communication, accept troubles with accents and fluency, know there are differences in hierarchy, views of authority, and decision making styles MGT 18 MGT 18 What is the adaptation strategy to address barriers? - Correct Answer-Team stays and works together to solve own problems through adaptations in work styles and behavior. What is the structural intervention strategy to address barriers? - Correct Answer-Uses deliberation for reorganization or reassignment of team members, such as the use of subgroups. What is the managerial intervention strategy to address barriers? - Correct Answer Uses the manager as a judge for intervention What is the exit strategy to address barriers? - Correct Answer-Where you leave and restart, is very infrequently used and can be requested by management or voluntary How can the culture map help us? - Correct Answer-Knowing how different countries have different view points on things, such as direct or indirect criticism, etc. What are the 8 layers of Meyer's culture map? - Correct Answer-Communicating, evaluating, persuading, leading, deciding, trusting, disagreeing, scheduling What does Meyer want us to learn from the culture map? - Correct Answer-Don't underestimate the challenge of working with people from other cultures, apply multiple perspectives, find positive aspects in other approaches, all yourself to adjust and readjust your position According to the Peace Corp's Developmental Model of Intercultural Sensitivity (DMIS), is it better to be ethno-centric or ethno-relativistic to show cultural competence? - Correct Answer-Ethno-relativistic According to Erin Meyer, which country's cultural perspective would likely lead them to believe that even when the boss says something wrong, they're still always right? - Correct Answer-China Which country is the most likely to give direct negative feedback, according to Erin Meyer? - Correct Answer-Japan What else can we use to know what people are saying besides just their words? - Correct Answer-Tone/way of speaking, when people speak, posture relative to others, and body language What are different ways to map teamwork according to Pentland? - Correct Answer Energy: how the team members contribute to the team as a whole Engagement: how well the team members work together and communicate Exploration: How different teams communicate with one another MGT 18 MGT 18 What defining characteristics to successful teams share, according to Pentland? - Correct Answer-1: Everyone on the team talks and listens in roughly equal amounts and keeps the conversation concise and to the point 2: Members face each other, and their conversations and gestures are energetic and meaningful 3: Members communicate directly with each other, not just the team leader 4: Members carry on back or side conversations within the team 5: Members periodically break, explore outside the team, and bring new information back What does Edmondson say about teaming? - Correct Answer-It's flexible teamwork that requires a commitment to the principles of project management What are the key principles of "hardware" (technical details)? - Correct Answer-Scoping: task, expertise, roles and responsibilities Structuring: scaffolding video Sorting: focusing on the sequential interdependence required for collaboration What are the key principles of "software" (tools to build trust)? - Correct Answer Emphasizing purpose towards shared values, building psychological safety with leader as role model, embracing failure as learning opportunities, putting conflicts to work (reflection) What are behaviors needed for successful teaming? (Pentland) - Correct Answer Speaking up directly and honestly, experimenting and being open to the iterative process, reflection on self-examination, listening intently and understanding the hard work of your teammates, integrating (think superadditivity) What does Wooley's research say about collective (group) intelligence? - Correct Answer-That group intelligence is quite different from individual intelligence. The best predictors of group intelligence are social sensitivity, the proportion of women in a group, and an even distribution of conversations Does Pentland think team building is an art or a science? - Correct Answer-A science What does Pentland think is both crucial for high performing teams and a good predictor for team success? - Correct Answer-Team communication patterns According to Edmondson, what is the strategy that enabled the Water Cube facility for the Beijing 2008 Olympics to be built on time and on budget? - Correct Answer-Teaming What does Wooley think tends to make a team more intelligent? - Correct Answer-The addition/participation of woman team members MGT 18 MGT 18 Beyond the rhetoric, what is diversity? - Correct Answer-It creates commitment from personal experiences, it's both a business and a mortal imperative, and it creates both dissent, creativity, and innovation. What are practices for diversity that help make a real difference? - Correct Answer-1: measure metrics about diversity and inclusion 2: hold managers accountable 3: support flexible work assignments 4: recruit from a diverse pool of candidates 5: provide leadership education 6: sponsor employee support/resource groups and mentor programs 7: Offer good-quality role models 8: Make the chief diversity position really count What does Brooke say about team building? - Correct Answer-It's both an art and a science; need to value diversity more than just tolerating it. What does Klau say about the values of leadership? - Correct Answer-Leadership is all about values; "to lead a team is to serve a team" What does Adichie say in her TED talk? - Correct Answer-Must avoid the dangers of the single story that allows people to think there is only one good or norm, and allow all stories and cultures to exist. According to Groysberg and Connolly, from where does a lasting commitment to diversity arrive? - Correct Answer-Through personal experiences (especially those of bias) What does Brooke think is holding back today's emerging multinationals? - Correct Answer-A leadership shortage What else does Brooke think businesses can do to build more inclusive leadership? - Correct Answer-Take time to listen to unfamiliar accents and styles, have humility to accept better ideas, have the patience to mediate a clash of cultural styles Does Klau think that leadership is just power and influence? - Correct Answer-No, all about values What does Klau think is the essential motivation of leaders? - Correct Answer-A