GLYNCO FLETC BOP MIDTERM EXAM STUDY GUIDE
|| 2025/2026 VERIFIED EXAM PREP QUESTIONS &
ANSWERS || 100% PASS GUARANTEED
Diversity
Recognizing & responding to needs of different cultures & occupational groups..
Purpose of max. Retention & productivity
Inclusion
Culture that connects each employee to the organization, encourages collaboration, flexibility,
fairness
Executive order 13583
Requires federal agency to create diversity plan
Promote diversity
,Managing diversity
Ability to maintain workforce in harmony, communicate, manage innate population
Benefits of managing diversity
-attracts highly qualified candidates
-retains, develops, and advances the best talent
-increases productivity and efficiency
-creates an environment that works for everyone
-makes the bureau of prisons an employer of choice
-supports the BOP's mission statement, core ideologies and core values
Ethnocentric
We regard ourselves, culture, customs superior to others
Culturally skilled correctional worker
Listening skills
Communication
Comprehension
Confrontation avoidance
avoid stereotyping
Avoid assumptions
Willingness to learn different cultures
Look for win win
Be yourself
,Maslow Hierarchy
Physical, security, social, esteem, self actualization
Self actualization
Achieve, seek personal growth
Positional Authority
Authority from position you hold, by title
Inner authority
Develop on own
Confidence, how you handle yourself
4 aspects of inner authority
Appearance
Knowledge
Consistency
Pride
3 ways to respond to inmate request
Approve
Deny
Follow up
What does PPOL
, Positioning
Posturing
Observing
Listening
Positioning & key elements
Best possible safe place to see & hear
Face square, protective stance, look directly
Posturing & key elements
Way you physically present yourself
Stand erect, eliminate distractions, incline & slightly forward
Observing & key elements
Preventative behavior
Elements: look for behavior, appearance, environment
Listening & key elements
Key elements:
Suspend judgment, key words, identify intensity of emotion
Psychological addiction
|| 2025/2026 VERIFIED EXAM PREP QUESTIONS &
ANSWERS || 100% PASS GUARANTEED
Diversity
Recognizing & responding to needs of different cultures & occupational groups..
Purpose of max. Retention & productivity
Inclusion
Culture that connects each employee to the organization, encourages collaboration, flexibility,
fairness
Executive order 13583
Requires federal agency to create diversity plan
Promote diversity
,Managing diversity
Ability to maintain workforce in harmony, communicate, manage innate population
Benefits of managing diversity
-attracts highly qualified candidates
-retains, develops, and advances the best talent
-increases productivity and efficiency
-creates an environment that works for everyone
-makes the bureau of prisons an employer of choice
-supports the BOP's mission statement, core ideologies and core values
Ethnocentric
We regard ourselves, culture, customs superior to others
Culturally skilled correctional worker
Listening skills
Communication
Comprehension
Confrontation avoidance
avoid stereotyping
Avoid assumptions
Willingness to learn different cultures
Look for win win
Be yourself
,Maslow Hierarchy
Physical, security, social, esteem, self actualization
Self actualization
Achieve, seek personal growth
Positional Authority
Authority from position you hold, by title
Inner authority
Develop on own
Confidence, how you handle yourself
4 aspects of inner authority
Appearance
Knowledge
Consistency
Pride
3 ways to respond to inmate request
Approve
Deny
Follow up
What does PPOL
, Positioning
Posturing
Observing
Listening
Positioning & key elements
Best possible safe place to see & hear
Face square, protective stance, look directly
Posturing & key elements
Way you physically present yourself
Stand erect, eliminate distractions, incline & slightly forward
Observing & key elements
Preventative behavior
Elements: look for behavior, appearance, environment
Listening & key elements
Key elements:
Suspend judgment, key words, identify intensity of emotion
Psychological addiction
