Fire Officer 2 Version 6 Exam Questions with
Complete Solutions
What duty in addition to level I responsibilities must level II company officers perform? - -
Supervise other officers
-Which group do level II Company Officers typically lead? - -Supervisors
-What is a primary health and safety duty of the company officer II? - -analyzing unit
accident and injury reports
-What two types of forces drive change in the fire and emergency services? - -Internal and
external
-In the four step APIE problem solving model what is the step in which a plan, change, or
resolution is carried out? - -Implement
-In order to ensure that organizational change is successful, company officers must
understand - -The reasons employees resist changes and how to overcome those reasons
-What can help eliminate the fear of change and move the change process forward in a
positive manner? - -Consistent communication on the change process
-What term refers to a person who leads a change project or initative? - -Change Agent
-An element that needs to be included in the change implementation process is a method
of - -Analyzing the current police that the organization uses
-What formal part of the change process continues to monitor the change's structural and
behavioral effect within the organization - -Follow up program
-According to John Kotter, one reason a change process may fail is because - -There was a
failure to make the change a permanent part of the organization culture
-A critical component of a level II company officer's understand of how government
functions at various levels would be to - -understand applicable regulatory and enabling
legislation affect the fire and emergency services
-The level of government (which included the fire and emergency services) that citizens
have the most direct contact with is - -Local government
-Fire and emergency services organizations in the US and Canada may interact with federal
agencies that were established to - -Protect the public and reduce the risk of life
threatening incidents
, -Formal agreements between the fire and emergency services organization and various
levels of government and agencies help ensure a - -Coordinated response during a crisis
-Fire and emergency services organizations may enter into aid agreements with other
agencies to provide which of the following to the fire and emergency services organizations
- -Additional resources
-What type of written communication may a company officer II need to develop in order to
provide summaries and conclusions based on collected date> - -Executive summaries
-Fire and emergency services organizations that do not have full time PIOs may assign
company officers the task of preparing - -Media or news releases
-The usual audiences for executive summaries written within the fire and emergency
services are - -Supervisors or administrative bodies
-What is a community risk reduction strategy a level II company officer can implement in a
community risk reduction program? - -Education
-When tasked with supervising the implementation of a multi-unit CRR program a level II
company officer begins the process by - -Conducting a risk assessment
-Company officers should choose the most effective out of the six available types of power
to - -lead and motivate personnel
-Which collection of people make up a formal group? - -An emergency repose unit whos
individual members interact to meet common goals in the organizations mission polices
and procedures.
-What is one of the greatest influences on a groups success - -Group image
-Managing the behavior of personnel begins with preventing - -Disruptive behavior
-Coaching is a process of - -directing an individuals skills performance
-When planning corrective actions company officers should consult the organizations
polices and procedures to - -Identify the violated policy or procedure and its
recommended corrective actions
-Discipline in the fire and emergency services is designed to - -Provide positive motivation
-Which type of evaluation is ongoing throughout an employees carreer? - -Formative
-Which document can be used during a performance evaluation to describe the employee's
duties and responsibilities - -Job description
Complete Solutions
What duty in addition to level I responsibilities must level II company officers perform? - -
Supervise other officers
-Which group do level II Company Officers typically lead? - -Supervisors
-What is a primary health and safety duty of the company officer II? - -analyzing unit
accident and injury reports
-What two types of forces drive change in the fire and emergency services? - -Internal and
external
-In the four step APIE problem solving model what is the step in which a plan, change, or
resolution is carried out? - -Implement
-In order to ensure that organizational change is successful, company officers must
understand - -The reasons employees resist changes and how to overcome those reasons
-What can help eliminate the fear of change and move the change process forward in a
positive manner? - -Consistent communication on the change process
-What term refers to a person who leads a change project or initative? - -Change Agent
-An element that needs to be included in the change implementation process is a method
of - -Analyzing the current police that the organization uses
-What formal part of the change process continues to monitor the change's structural and
behavioral effect within the organization - -Follow up program
-According to John Kotter, one reason a change process may fail is because - -There was a
failure to make the change a permanent part of the organization culture
-A critical component of a level II company officer's understand of how government
functions at various levels would be to - -understand applicable regulatory and enabling
legislation affect the fire and emergency services
-The level of government (which included the fire and emergency services) that citizens
have the most direct contact with is - -Local government
-Fire and emergency services organizations in the US and Canada may interact with federal
agencies that were established to - -Protect the public and reduce the risk of life
threatening incidents
, -Formal agreements between the fire and emergency services organization and various
levels of government and agencies help ensure a - -Coordinated response during a crisis
-Fire and emergency services organizations may enter into aid agreements with other
agencies to provide which of the following to the fire and emergency services organizations
- -Additional resources
-What type of written communication may a company officer II need to develop in order to
provide summaries and conclusions based on collected date> - -Executive summaries
-Fire and emergency services organizations that do not have full time PIOs may assign
company officers the task of preparing - -Media or news releases
-The usual audiences for executive summaries written within the fire and emergency
services are - -Supervisors or administrative bodies
-What is a community risk reduction strategy a level II company officer can implement in a
community risk reduction program? - -Education
-When tasked with supervising the implementation of a multi-unit CRR program a level II
company officer begins the process by - -Conducting a risk assessment
-Company officers should choose the most effective out of the six available types of power
to - -lead and motivate personnel
-Which collection of people make up a formal group? - -An emergency repose unit whos
individual members interact to meet common goals in the organizations mission polices
and procedures.
-What is one of the greatest influences on a groups success - -Group image
-Managing the behavior of personnel begins with preventing - -Disruptive behavior
-Coaching is a process of - -directing an individuals skills performance
-When planning corrective actions company officers should consult the organizations
polices and procedures to - -Identify the violated policy or procedure and its
recommended corrective actions
-Discipline in the fire and emergency services is designed to - -Provide positive motivation
-Which type of evaluation is ongoing throughout an employees carreer? - -Formative
-Which document can be used during a performance evaluation to describe the employee's
duties and responsibilities - -Job description
