Fire Officer 2 Exam |118 Questions and Answers
Define the term managing - -is the act of influencing, controlling, monitoring or directing a
project, program, situation, or organization through the use of authority, discipline, or
persuasion.
-Identify the resources a company officer may have available for use - -human resources,
financial resources, physical resources, informational resources, time resources
-Recall the functions of management - -planning, organizing, leading, controlling
-Skills of an effective manager - -technical skills, human and communication skills,
conceptual and decision making skills
-Identify motivational methods a manager may use - -training, career planning, pride in
accomplishment, respect the humanity of the employee, mutual trust, assign authority with
responsibility, remain committed to high quality in service and products, focus on the
safety and well being of employee
-Define span of control - -the number of employees supervised by one supervisor. In fire
service is considered to be three to seven with five being the optimum
-Recall facts about the four stages of the change process - -denial, resistance, exploration,
commitment
-change type - strategic - -change in the short or long range plan of the organization; might
include the location of future facilities or the types of service deliveries provided by the
organization
-change type - structure - -change in the organizational design of the organization; may
consist of unifying the command structure, division of labor, or size of workforce
-change type - technology - -change may include the addition of new equipment,
apparatus, communications, systems extinguishing agents, or computerization.
-change type - people - -change in the skills, performances, attitudes, behaviors, or
cultures of the workforce to meet the force of change.
-Identify the causes of resistance to change - -uncertainty, loss of control or power, fear of
loss, self-interest, learning anxiety, lack of trust, lack of shared vision
-Select facts about the basic steps for overcoming resistance to change - -create a climate
for change, plan for change, communicate the advances and effects of change, meet the
needs of both the organization and employees, involve employees in the change process,
, provide support for employees during the change, seek the input and support of "opinion
leaders" in the organization
-Recall information about change agents - -A change agent is a person who leads a change
project or initiative by defining, researching, planning, building support, and carefully
selecting members of a change team. Change agent must possess three qualities - attitude,
knowledge, and skills - that can ensure the success of the project
-Identify characteristics of a policy to implement change - -recognize the need for change,
identify resistance and overcome it, plan the change interventions, implement the change,
control the change
-Select the reasons change may fail - -the change process is too complex, the change
process lacks universal support, lack of a clear vision and not understanding the
importance of having one, the failure to communicate the vision to the organization,
allowing barriers to be placed in the way of the vision and change process, not planning for
or recognizing the short term results, declaring completion of the change process
prematurely, failure to make the change a permanent part of the organizations culture
-Identify the three types of local government commonly found in north america - -
municipal, county, district
-compare and contrast the three primary types of municipal government - -Council-Mayor,
Council-Manager, Commission Govt - common: use of an elected body, whether a council or
commission, to represent the citizens in conducting the business of the community. differ:
how the actual administration of municipal operations occur.
-Recall info about the lawmaking process of local govt - -local - legislation is enacted by the
council, commission, or board that has authority over the jurisdiction and matters being
regulated
-identify other agencies at the local level that interact with the fire and emergency services
organizations - -law enforcement, building department,water dept, zoining commission,
street and road dept, judicial system, offices of emergency family preparedness.
-Vertical Jurisdiction - -..., • Occurs when multiple levels of government are involved
-Horizontal Jurisdition - -is an incident that covers multiple jurisdictions such as a wild-
land fire that crosses county or state borders
-Planning - -company officer assigned to the planning process must be familiar with the
assets and resources of the organization
-Training - -Joint training exercises must be held after each agency or organization has
trained in its assigned tasks and is familiar with NIMS/ICS that will be used at each type of
Define the term managing - -is the act of influencing, controlling, monitoring or directing a
project, program, situation, or organization through the use of authority, discipline, or
persuasion.
-Identify the resources a company officer may have available for use - -human resources,
financial resources, physical resources, informational resources, time resources
-Recall the functions of management - -planning, organizing, leading, controlling
-Skills of an effective manager - -technical skills, human and communication skills,
conceptual and decision making skills
-Identify motivational methods a manager may use - -training, career planning, pride in
accomplishment, respect the humanity of the employee, mutual trust, assign authority with
responsibility, remain committed to high quality in service and products, focus on the
safety and well being of employee
-Define span of control - -the number of employees supervised by one supervisor. In fire
service is considered to be three to seven with five being the optimum
-Recall facts about the four stages of the change process - -denial, resistance, exploration,
commitment
-change type - strategic - -change in the short or long range plan of the organization; might
include the location of future facilities or the types of service deliveries provided by the
organization
-change type - structure - -change in the organizational design of the organization; may
consist of unifying the command structure, division of labor, or size of workforce
-change type - technology - -change may include the addition of new equipment,
apparatus, communications, systems extinguishing agents, or computerization.
-change type - people - -change in the skills, performances, attitudes, behaviors, or
cultures of the workforce to meet the force of change.
-Identify the causes of resistance to change - -uncertainty, loss of control or power, fear of
loss, self-interest, learning anxiety, lack of trust, lack of shared vision
-Select facts about the basic steps for overcoming resistance to change - -create a climate
for change, plan for change, communicate the advances and effects of change, meet the
needs of both the organization and employees, involve employees in the change process,
, provide support for employees during the change, seek the input and support of "opinion
leaders" in the organization
-Recall information about change agents - -A change agent is a person who leads a change
project or initiative by defining, researching, planning, building support, and carefully
selecting members of a change team. Change agent must possess three qualities - attitude,
knowledge, and skills - that can ensure the success of the project
-Identify characteristics of a policy to implement change - -recognize the need for change,
identify resistance and overcome it, plan the change interventions, implement the change,
control the change
-Select the reasons change may fail - -the change process is too complex, the change
process lacks universal support, lack of a clear vision and not understanding the
importance of having one, the failure to communicate the vision to the organization,
allowing barriers to be placed in the way of the vision and change process, not planning for
or recognizing the short term results, declaring completion of the change process
prematurely, failure to make the change a permanent part of the organizations culture
-Identify the three types of local government commonly found in north america - -
municipal, county, district
-compare and contrast the three primary types of municipal government - -Council-Mayor,
Council-Manager, Commission Govt - common: use of an elected body, whether a council or
commission, to represent the citizens in conducting the business of the community. differ:
how the actual administration of municipal operations occur.
-Recall info about the lawmaking process of local govt - -local - legislation is enacted by the
council, commission, or board that has authority over the jurisdiction and matters being
regulated
-identify other agencies at the local level that interact with the fire and emergency services
organizations - -law enforcement, building department,water dept, zoining commission,
street and road dept, judicial system, offices of emergency family preparedness.
-Vertical Jurisdiction - -..., • Occurs when multiple levels of government are involved
-Horizontal Jurisdition - -is an incident that covers multiple jurisdictions such as a wild-
land fire that crosses county or state borders
-Planning - -company officer assigned to the planning process must be familiar with the
assets and resources of the organization
-Training - -Joint training exercises must be held after each agency or organization has
trained in its assigned tasks and is familiar with NIMS/ICS that will be used at each type of
