MGMT 410 Final Exam || A+ Score Secured.
According to Oren Harari's article, what are the three secrets to "empowering" your people?
correct answers 1. Communicate the common purpose and the high standards you want them to
achieve but do not delegate tasks. Create an environment where your employees can be creative
about how to serve the common purpose.
2. Act like you're leaving the company, train people to take over your job then find a place where
you can add value. Repeat.
3. Give the instructions and what you expect then leave them alone. Stop hovering and 'helping'.
How are the best followers really like leaders? correct answers They are leaders of their spheres.
Explain empowerment from a contingency perspective (see slides). State 3 of the 5
contingencies/questions that leaders should consider before deciding how much to empower their
employees. For each one, indicate what condition should be related to more empowerment.
correct answers What is our business Strategy? High service differentiation - High volume/low
cost
How loyal are our customers? Long term relationships - No loyalty/ short term
How complex are our activities? Complex non-routine - Simple routine
How predictable is our environment? Many surprises - Few surprises
What type of people do we employ? High skills/ high growth - Low skills/ low growth
Describe the 6 steps of delegation. Be able to give specific examples of each step (i.e., given a
scenario) or be able to come up with a scenario with specific examples. correct answers 1.
Explain why job is important
2. Define results expected
3. Define the authority level
4. Agree on a deadline
5. Ask for feedback
6. Set up controls
, What is the basic premise(s) of SFPs? In other words, explain what SFPs are. correct answers
You are what you believe you can be or what others believe you can be.
a. We cannot behave in a manner that is inconsistent with our expectations and beliefs.
b. Our behaviors toward others influence their expectations, behaviors, and performance either
positively or negatively.
c. Our expectations may become a self-fulfilling prophecy, partly because we will act in a
manner that is consistent with that prophecy and causes it to be fulfilled.
Explain a "bank run" from a SFP perspective. correct answers People believe that the bank is
going to fail so they would pull all of their money out. Even if that bank was super healthy, if
everyone believed that it was going to fail and pulled all of their money out, it will fail. Thus
fulfilling their prophecy.
Describe/define the Pygmalion effect. Give an example of the Pygmalion effect from research
studies or from your own experience/observation. correct answers Pygmalion effect: when a
person's expectations have an impact upon another person's behavior or achievement level
Climate: we create either a positive or negative, tone of voice, ect
Input: teach more to those we expect more, amount + quality, challenging assignments, expand
skills
Output: Opportunity to speak (even if they disagree with you)
Feedback: We let them know when they do well and how to improve
Know the five parts/steps of the Pygmalion Leadership Style model. correct answers 1. Climate
2. Input
3. Output
4. Feedback
5. Positive Reinforcement
According to Oren Harari's article, what are the three secrets to "empowering" your people?
correct answers 1. Communicate the common purpose and the high standards you want them to
achieve but do not delegate tasks. Create an environment where your employees can be creative
about how to serve the common purpose.
2. Act like you're leaving the company, train people to take over your job then find a place where
you can add value. Repeat.
3. Give the instructions and what you expect then leave them alone. Stop hovering and 'helping'.
How are the best followers really like leaders? correct answers They are leaders of their spheres.
Explain empowerment from a contingency perspective (see slides). State 3 of the 5
contingencies/questions that leaders should consider before deciding how much to empower their
employees. For each one, indicate what condition should be related to more empowerment.
correct answers What is our business Strategy? High service differentiation - High volume/low
cost
How loyal are our customers? Long term relationships - No loyalty/ short term
How complex are our activities? Complex non-routine - Simple routine
How predictable is our environment? Many surprises - Few surprises
What type of people do we employ? High skills/ high growth - Low skills/ low growth
Describe the 6 steps of delegation. Be able to give specific examples of each step (i.e., given a
scenario) or be able to come up with a scenario with specific examples. correct answers 1.
Explain why job is important
2. Define results expected
3. Define the authority level
4. Agree on a deadline
5. Ask for feedback
6. Set up controls
, What is the basic premise(s) of SFPs? In other words, explain what SFPs are. correct answers
You are what you believe you can be or what others believe you can be.
a. We cannot behave in a manner that is inconsistent with our expectations and beliefs.
b. Our behaviors toward others influence their expectations, behaviors, and performance either
positively or negatively.
c. Our expectations may become a self-fulfilling prophecy, partly because we will act in a
manner that is consistent with that prophecy and causes it to be fulfilled.
Explain a "bank run" from a SFP perspective. correct answers People believe that the bank is
going to fail so they would pull all of their money out. Even if that bank was super healthy, if
everyone believed that it was going to fail and pulled all of their money out, it will fail. Thus
fulfilling their prophecy.
Describe/define the Pygmalion effect. Give an example of the Pygmalion effect from research
studies or from your own experience/observation. correct answers Pygmalion effect: when a
person's expectations have an impact upon another person's behavior or achievement level
Climate: we create either a positive or negative, tone of voice, ect
Input: teach more to those we expect more, amount + quality, challenging assignments, expand
skills
Output: Opportunity to speak (even if they disagree with you)
Feedback: We let them know when they do well and how to improve
Know the five parts/steps of the Pygmalion Leadership Style model. correct answers 1. Climate
2. Input
3. Output
4. Feedback
5. Positive Reinforcement
