MYC200 MyChart |\ |\
Administration EXAM |\ |\
QUESTIONS WITH NASWERS |\ |\
Introduction to MyChart - CORRECT ANSWERS ✔✔MyChart, one of |\ |\ |\ |\ |\ |\ |\ |\
Epic's patient experience applications, provides patients with
|\ |\ |\ |\ |\ |\ |\ |\
convenient access to their health information. A robust stream of
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
patient information and reporting functionalities flows between
|\ |\ |\ |\ |\ |\ |\
MyChart and the rest of Epic to maximize the patient and
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
provider relationship. |\
Key to Strategic Efforts - CORRECT ANSWERS ✔✔MyChart serves
|\ |\ |\ |\ |\ |\ |\ |\ |\
as a key to your organization's strategic efforts to achieve high‐
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
quality outcomes, ensure financial success, and gain a
|\ |\ |\ |\ |\ |\ |\ |\
competitive edge. MyChart provides healthcare organizations|\ |\ |\ |\ |\ |\
with the ability to meet rising industry needs: a greater focus on
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
patient‐centered care, meaningful use requirements, increased |\ |\ |\ |\ |\ |\
competition, and increased patient demand for integration with |\ |\ |\ |\ |\ |\ |\ |\
the technology tools they already use.
|\ |\ |\ |\ |\
Patient Engagement - CORRECT ANSWERS ✔✔Patient‐centered
|\ |\ |\ |\ |\ |\
care in hospitals and clinics is the norm. An engaged patient
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
benefits all parties involved: better outcomes for the patient and
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
lower costs for the organization.
|\ |\ |\ |\
Chronic Diseases - CORRECT ANSWERS ✔✔Patients with chronic
|\ |\ |\ |\ |\ |\ |\ |\
diseases, such as diabetes or hypertension, are better equipped
|\ |\ |\ |\ |\ |\ |\ |\ |\
,to manage their condition through MyChart. Patients can view
|\ |\ |\ |\ |\ |\ |\ |\ |\
information focused on that condition, such as medications, |\ |\ |\ |\ |\ |\ |\ |\
appointments, and reference material about that condition. |\ |\ |\ |\ |\ |\ |\
Armed with this organized information, you can once again see
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
improved patient outcomes and lower costs, for the patient and
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
your organization. |\
Requirements - CORRECT ANSWERS ✔✔MyChart is an essential |\ |\ |\ |\ |\ |\ |\ |\
tool to help your organization meet the measures and objectives
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
of various requirements including each Stage of Meaningful Use
|\ |\ |\ |\ |\ |\ |\ |\ |\
and 21st Century Cures.
|\ |\ |\
Financial Success - CORRECT ANSWERS ✔✔Through MyChart,
|\ |\ |\ |\ |\ |\ |\
your organization can send patient statements online and even
|\ |\ |\ |\ |\ |\ |\ |\ |\
allow patients to pay their bills through MyChart. Patients can
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
also send messages about a statement, feedback on the care
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
and service they received, insurance benefits inquiries, and much
|\ |\ |\ |\ |\ |\ |\ |\
more.
|\
Appointment Reminders - CORRECT ANSWERS ✔✔MyChart can |\ |\ |\ |\ |\ |\ |\
send out appointment reminders and test results, so staff
|\ |\ |\ |\ |\ |\ |\ |\ |\
members no longer have to spend time making phone calls or
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
sending letters to patients. |\ |\ |\
Save Time - CORRECT ANSWERS ✔✔Some organizations have
|\ |\ |\ |\ |\ |\ |\ |\
reported saving 4‐5 minutes per visit after launching MyChart.
|\ |\ |\ |\ |\ |\ |\ |\ |\
For a provider who sees 12 patients in a day, that is one hour of
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
time saved. That hour is now time to see more patients, which
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
means more revenue. |\ |\
,Higher Levels of Satisfaction - CORRECT ANSWERS ✔✔MyChart
|\ |\ |\ |\ |\ |\ |\ |\
users report higher levels of satisfaction with their provider,
|\ |\ |\ |\ |\ |\ |\ |\ |\
increasing the chance that they will return for future healthcare
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
needs. Many patients have selected a provider in part because of
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
the availability of MyChart, making it an indispensable part of
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
the electronic health record.
|\ |\ |\
The Big Picture - CORRECT ANSWERS ✔✔In this class, you will
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
complete workflows and tasks from three different perspectives:
|\ |\ |\ |\ |\ |\ |\ |\
end users ﴾such as providers and front desk staff﴿,
|\ |\ |\ |\ |\ |\ |\ |\
analysts/administrators, and patients. In other application
|\ |\ |\ |\ |\ |\ |\
training, the focus is often on the workflows of end users ﴾ex.
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
providers﴿ and then the administrative configuration necessary to
|\ |\ |\ |\ |\ |\ |\
setup those workflows. In MyChart training, you will also see
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
things from the perspective of MyChart patients.
|\ |\ |\ |\ |\ |\
MyChart Mobile - CORRECT ANSWERS ✔✔When your organization
|\ |\ |\ |\ |\ |\ |\
goes live with the "New MyChart" homepage redesign ﴾available
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
starting in May 2020﴿ all of the features in the MyChart website
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
will also be available in MyChart mobile. Prior to the redesign,
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
there were certain functionalities that were not available in
|\ |\ |\ |\ |\ |\ |\ |\ |\
mobile. Check with your Epic Technical Support person for
|\ |\ |\ |\ |\ |\ |\ |\ |\
questions about specific differences. |\ |\ |\
Getting Patients Started with MyChart - CORRECT ANSWERS
|\ |\ |\ |\ |\ |\ |\ |\
✔✔No matter how efficient and delightful you make MyChart,
|\ |\ |\ |\ |\ |\ |\ |\ |\
your organization will not reap any of the benefits if you don't
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
have patients activated. In this lesson, you will learn the most
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
efficient ways to activate patients as MyChart users. The signup
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
process consists of two stages: verification of the patient's
|\ |\ |\ |\ |\ |\ |\ |\ |\
identity, and the creation of the MyChart account.
|\ |\ |\ |\ |\ |\ |\
, Discovering MyChart - CORRECT ANSWERS ✔✔Patients discover |\ |\ |\ |\ |\ |\ |\
MyChart in a variety of ways. Personal conversations between
|\ |\ |\ |\ |\ |\ |\ |\ |\
staff and patients while patients are in clinic can effectively
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
promote patient signup. This means the most effective promoters
|\ |\ |\ |\ |\ |\ |\ |\
of MyChart are your provider teams! Get to know the MyChart
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
system yourselves and promote the benefits to patients.
|\ |\ |\ |\ |\ |\ |\
Instant Activation - CORRECT ANSWERS ✔✔Instant activation is
|\ |\ |\ |\ |\ |\ |\ |\
the fastest, most efficient way to sign a patient up for MyChart.
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
Instant activation can be used as a manual workflow, or it can be
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
set up to send a link to the patient automatically. The basic steps
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
for Instant Activation are as follows:
|\ |\ |\ |\ |\ |\
Instant Activation Steps - CORRECT ANSWERS ✔✔- The system or
|\ |\ |\ |\ |\ |\ |\ |\ |\
a staff member will send an activation link to the patient.
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
-The patient clicks on the link and fills out information such as:
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
|\ -Choosing a username |\ |\
|\ -Verifying birth date |\ |\
|\ -Choosing a security question |\ |\ |\
|\ -Agreeing to terms and conditions |\ |\ |\ |\
-The patient will then be active on MyChart, and will be able to
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
access their health information immediately.
|\ |\ |\ |\
MyChart Auto Instant Activation - CORRECT ANSWERS ✔✔An
|\ |\ |\ |\ |\ |\ |\ |\
instant activation link can be set up to be automatically sent to a
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
patient during certain triggers such as: sign in, check‐in, check‐
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
out, discharge, when an appointment is scheduled, triage call,
|\ |\ |\ |\ |\ |\ |\ |\ |\
when a surgical case is scheduled, during results release, when a
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
Administration EXAM |\ |\
QUESTIONS WITH NASWERS |\ |\
Introduction to MyChart - CORRECT ANSWERS ✔✔MyChart, one of |\ |\ |\ |\ |\ |\ |\ |\
Epic's patient experience applications, provides patients with
|\ |\ |\ |\ |\ |\ |\ |\
convenient access to their health information. A robust stream of
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
patient information and reporting functionalities flows between
|\ |\ |\ |\ |\ |\ |\
MyChart and the rest of Epic to maximize the patient and
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
provider relationship. |\
Key to Strategic Efforts - CORRECT ANSWERS ✔✔MyChart serves
|\ |\ |\ |\ |\ |\ |\ |\ |\
as a key to your organization's strategic efforts to achieve high‐
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
quality outcomes, ensure financial success, and gain a
|\ |\ |\ |\ |\ |\ |\ |\
competitive edge. MyChart provides healthcare organizations|\ |\ |\ |\ |\ |\
with the ability to meet rising industry needs: a greater focus on
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
patient‐centered care, meaningful use requirements, increased |\ |\ |\ |\ |\ |\
competition, and increased patient demand for integration with |\ |\ |\ |\ |\ |\ |\ |\
the technology tools they already use.
|\ |\ |\ |\ |\
Patient Engagement - CORRECT ANSWERS ✔✔Patient‐centered
|\ |\ |\ |\ |\ |\
care in hospitals and clinics is the norm. An engaged patient
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
benefits all parties involved: better outcomes for the patient and
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
lower costs for the organization.
|\ |\ |\ |\
Chronic Diseases - CORRECT ANSWERS ✔✔Patients with chronic
|\ |\ |\ |\ |\ |\ |\ |\
diseases, such as diabetes or hypertension, are better equipped
|\ |\ |\ |\ |\ |\ |\ |\ |\
,to manage their condition through MyChart. Patients can view
|\ |\ |\ |\ |\ |\ |\ |\ |\
information focused on that condition, such as medications, |\ |\ |\ |\ |\ |\ |\ |\
appointments, and reference material about that condition. |\ |\ |\ |\ |\ |\ |\
Armed with this organized information, you can once again see
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
improved patient outcomes and lower costs, for the patient and
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
your organization. |\
Requirements - CORRECT ANSWERS ✔✔MyChart is an essential |\ |\ |\ |\ |\ |\ |\ |\
tool to help your organization meet the measures and objectives
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
of various requirements including each Stage of Meaningful Use
|\ |\ |\ |\ |\ |\ |\ |\ |\
and 21st Century Cures.
|\ |\ |\
Financial Success - CORRECT ANSWERS ✔✔Through MyChart,
|\ |\ |\ |\ |\ |\ |\
your organization can send patient statements online and even
|\ |\ |\ |\ |\ |\ |\ |\ |\
allow patients to pay their bills through MyChart. Patients can
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
also send messages about a statement, feedback on the care
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
and service they received, insurance benefits inquiries, and much
|\ |\ |\ |\ |\ |\ |\ |\
more.
|\
Appointment Reminders - CORRECT ANSWERS ✔✔MyChart can |\ |\ |\ |\ |\ |\ |\
send out appointment reminders and test results, so staff
|\ |\ |\ |\ |\ |\ |\ |\ |\
members no longer have to spend time making phone calls or
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
sending letters to patients. |\ |\ |\
Save Time - CORRECT ANSWERS ✔✔Some organizations have
|\ |\ |\ |\ |\ |\ |\ |\
reported saving 4‐5 minutes per visit after launching MyChart.
|\ |\ |\ |\ |\ |\ |\ |\ |\
For a provider who sees 12 patients in a day, that is one hour of
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
time saved. That hour is now time to see more patients, which
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
means more revenue. |\ |\
,Higher Levels of Satisfaction - CORRECT ANSWERS ✔✔MyChart
|\ |\ |\ |\ |\ |\ |\ |\
users report higher levels of satisfaction with their provider,
|\ |\ |\ |\ |\ |\ |\ |\ |\
increasing the chance that they will return for future healthcare
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
needs. Many patients have selected a provider in part because of
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
the availability of MyChart, making it an indispensable part of
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
the electronic health record.
|\ |\ |\
The Big Picture - CORRECT ANSWERS ✔✔In this class, you will
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
complete workflows and tasks from three different perspectives:
|\ |\ |\ |\ |\ |\ |\ |\
end users ﴾such as providers and front desk staff﴿,
|\ |\ |\ |\ |\ |\ |\ |\
analysts/administrators, and patients. In other application
|\ |\ |\ |\ |\ |\ |\
training, the focus is often on the workflows of end users ﴾ex.
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
providers﴿ and then the administrative configuration necessary to
|\ |\ |\ |\ |\ |\ |\
setup those workflows. In MyChart training, you will also see
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
things from the perspective of MyChart patients.
|\ |\ |\ |\ |\ |\
MyChart Mobile - CORRECT ANSWERS ✔✔When your organization
|\ |\ |\ |\ |\ |\ |\
goes live with the "New MyChart" homepage redesign ﴾available
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
starting in May 2020﴿ all of the features in the MyChart website
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
will also be available in MyChart mobile. Prior to the redesign,
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
there were certain functionalities that were not available in
|\ |\ |\ |\ |\ |\ |\ |\ |\
mobile. Check with your Epic Technical Support person for
|\ |\ |\ |\ |\ |\ |\ |\ |\
questions about specific differences. |\ |\ |\
Getting Patients Started with MyChart - CORRECT ANSWERS
|\ |\ |\ |\ |\ |\ |\ |\
✔✔No matter how efficient and delightful you make MyChart,
|\ |\ |\ |\ |\ |\ |\ |\ |\
your organization will not reap any of the benefits if you don't
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
have patients activated. In this lesson, you will learn the most
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
efficient ways to activate patients as MyChart users. The signup
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
process consists of two stages: verification of the patient's
|\ |\ |\ |\ |\ |\ |\ |\ |\
identity, and the creation of the MyChart account.
|\ |\ |\ |\ |\ |\ |\
, Discovering MyChart - CORRECT ANSWERS ✔✔Patients discover |\ |\ |\ |\ |\ |\ |\
MyChart in a variety of ways. Personal conversations between
|\ |\ |\ |\ |\ |\ |\ |\ |\
staff and patients while patients are in clinic can effectively
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
promote patient signup. This means the most effective promoters
|\ |\ |\ |\ |\ |\ |\ |\
of MyChart are your provider teams! Get to know the MyChart
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
system yourselves and promote the benefits to patients.
|\ |\ |\ |\ |\ |\ |\
Instant Activation - CORRECT ANSWERS ✔✔Instant activation is
|\ |\ |\ |\ |\ |\ |\ |\
the fastest, most efficient way to sign a patient up for MyChart.
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
Instant activation can be used as a manual workflow, or it can be
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
set up to send a link to the patient automatically. The basic steps
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
for Instant Activation are as follows:
|\ |\ |\ |\ |\ |\
Instant Activation Steps - CORRECT ANSWERS ✔✔- The system or
|\ |\ |\ |\ |\ |\ |\ |\ |\
a staff member will send an activation link to the patient.
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
-The patient clicks on the link and fills out information such as:
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
|\ -Choosing a username |\ |\
|\ -Verifying birth date |\ |\
|\ -Choosing a security question |\ |\ |\
|\ -Agreeing to terms and conditions |\ |\ |\ |\
-The patient will then be active on MyChart, and will be able to
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
access their health information immediately.
|\ |\ |\ |\
MyChart Auto Instant Activation - CORRECT ANSWERS ✔✔An
|\ |\ |\ |\ |\ |\ |\ |\
instant activation link can be set up to be automatically sent to a
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
patient during certain triggers such as: sign in, check‐in, check‐
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
out, discharge, when an appointment is scheduled, triage call,
|\ |\ |\ |\ |\ |\ |\ |\ |\
when a surgical case is scheduled, during results release, when a
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
