Assignment Instructions
**Assignment Title:** Operations & Supply Chain Strategy
**Objective:** To demonstrate mastery of operational excellence concepts assessed in the
C720 exam.
**Scenario:** As an operations consultant, you are tasked with evaluating strategies for
supply chain efficiency and quality control.
**Requirements:**
- Analyze one case study provided in the exam materials.
- Apply Lean Six Sigma principles to propose operational improvements.
- Support your recommendations with at least two scholarly references.
**Formatting:** APA format, 3–5 pages.
**Submission:** Upload your report to the WGU task submission portal.
WGU C720 OA LATEST EXAM 2023-2024 REAL EXAM 200 QUESTIONS AND CORRECT
ANSWERS(VERIFIED ANSWERS BY EXPERT)100% PASS
A new, energy-efficient furnace is being installed in a steel factory. Because it would have
added 10% to the cost of the furnace, management has decided not to install the optional
safety override for the furnace. This decision is most likely to lead to which of the following?
- ANSWER- An increase in legal costs
Refers to the organizational issue of balancing financial profitability with environmental
responsibility - ANSWER- sustainability
Operations managers rarely become involved with worker safety or environmental
pollution complaints because such ethical issues are only handled by an organizations legal
department. True or False - ANSWER- False
The difference between the lowest cost producer of a good and the next lowest cost
producer of the same good is known as a - ANSWER- Relative advantage
Characteristics associated with a perpetual inventory system - ANSWER- -when a company
needs to know exact inventory balances at all times
-when a company wants accurate financial statements
Under what two conditions should I periodic review system be adopted - ANSWER- -When a
supplier will only deliver at a specific interval
-when a company must manually track inventory levels
What best describes a competitive advantage? - ANSWER- A capability valued by customers
that gives a firm in edge over its rivals
,A technique used to analyze the flow of materials, ideas, and information to understand how
processes function. Each activity in the process is defined as a value added or non-value
added - ANSWER- Value stream mapping
What production system uses general purpose machinery and is level scheduled? -
ANSWER- JIT
What indicates the quantities of component parts that will be made each day, because
leadtimes are usually short in a JIT environment - ANSWER- Final assembly schedule
Which technique should a company adopt to keep a smooth production process? -
ANSWER- Level schedule
What helps to reduce set up time in a JIT system? - ANSWER- Placing the needed tools and
equipment in predetermined locations and shortening the downtime of equipment
Why is the movement of materials simplified in a JIT system? - ANSWER- Parts are moved
by hand
What types of waste are related to JIT? - ANSWER- Inventory
Waiting
Motion and movement Transportation Overproduction Overprocessing
Defects
Employee empowerment - ANSWER- Extending employee responsibility and authority to
the lowest levels of an organization
Crosby - ANSWER- Quality is Free, Zero Defects, Do it right the first time
Juran - ANSWER- fitness for use, Pareto
Taguchi - ANSWER- Robust Design and Parabolic Quality Loss Function
Higher quality products and processes
Quality must be designed into a product
Deming - ANSWER- 14 points, system caused defects not employees
Ishikawa - ANSWER- fishbone diagram; cause and effect diagram to diagnose quality
problems, quality circles
Benchmarking - ANSWER- The purpose of benchmarking is to set a standard
based upon the company that is recognized as the best at a certain activity but those other
companies need not be competitors, nor be within the same industry.
, Which tool is used in the six sigma define phase to provide an overview of an
entire process and identify what is necessary to meet customer needs? - ANSWER- Value
Stream Mapping
Value Stream Mapping - ANSWER- a process that helps managers understand how to add
value in the flow of material and information through the entire production process
Employee training that focuses on the use of Pareto charts will most likely enable
employees to? - ANSWER- Determine the likely causes of quality problems
are incurred when a company evaluates customer satisfaction. - ANSWER- Appraisal costs
Which competitive advantage with a company gain from choosing to partner with a single
supplier to source similar parts? - ANSWER- An increase in total quality
Likely to occur in the improve stage of six sigma - ANSWER- Utilizing the Kaizen teams to
make immediate process changes
Kaizen - ANSWER- Continuous improvement that involves all participants.
Which tool enables a firm to evaluate the relationship between customer expectations and
product design characteristics? - ANSWER- House of quality matrix
When applying six sigma, which tool improves process performance by solving problems in
real time? - ANSWER- 5S methodology
A manufacturing company defines quality from an external perspective. In order to create a
quality product, what should the company do first? - ANSWER- Implement quality function
deployment
A process bottleneck determines the of a supply chain. - ANSWER- throughput
Which term is associated with studying another organization's products or operations? -
ANSWER- Benchmarking
Company L has a difficult time keeping inventory on key items they use for production.
Which strategy is most appropriate for Company L to keep inventory in stock? - ANSWER-
safety stock
What likely helps the company coordinate or manage their logistics? - ANSWER-
communication technologies
Refers to moving products, materials, information, and components through a supply chain
that is scattered around the world - ANSWER- Global logistics
He looks auto supply, a national chain of retail outlets, owns two of its upstream suppliers,
ready tires and dry X, a division that makes wiper blades. This is an example of: - ANSWER-
Backward vertical integration
**Assignment Title:** Operations & Supply Chain Strategy
**Objective:** To demonstrate mastery of operational excellence concepts assessed in the
C720 exam.
**Scenario:** As an operations consultant, you are tasked with evaluating strategies for
supply chain efficiency and quality control.
**Requirements:**
- Analyze one case study provided in the exam materials.
- Apply Lean Six Sigma principles to propose operational improvements.
- Support your recommendations with at least two scholarly references.
**Formatting:** APA format, 3–5 pages.
**Submission:** Upload your report to the WGU task submission portal.
WGU C720 OA LATEST EXAM 2023-2024 REAL EXAM 200 QUESTIONS AND CORRECT
ANSWERS(VERIFIED ANSWERS BY EXPERT)100% PASS
A new, energy-efficient furnace is being installed in a steel factory. Because it would have
added 10% to the cost of the furnace, management has decided not to install the optional
safety override for the furnace. This decision is most likely to lead to which of the following?
- ANSWER- An increase in legal costs
Refers to the organizational issue of balancing financial profitability with environmental
responsibility - ANSWER- sustainability
Operations managers rarely become involved with worker safety or environmental
pollution complaints because such ethical issues are only handled by an organizations legal
department. True or False - ANSWER- False
The difference between the lowest cost producer of a good and the next lowest cost
producer of the same good is known as a - ANSWER- Relative advantage
Characteristics associated with a perpetual inventory system - ANSWER- -when a company
needs to know exact inventory balances at all times
-when a company wants accurate financial statements
Under what two conditions should I periodic review system be adopted - ANSWER- -When a
supplier will only deliver at a specific interval
-when a company must manually track inventory levels
What best describes a competitive advantage? - ANSWER- A capability valued by customers
that gives a firm in edge over its rivals
,A technique used to analyze the flow of materials, ideas, and information to understand how
processes function. Each activity in the process is defined as a value added or non-value
added - ANSWER- Value stream mapping
What production system uses general purpose machinery and is level scheduled? -
ANSWER- JIT
What indicates the quantities of component parts that will be made each day, because
leadtimes are usually short in a JIT environment - ANSWER- Final assembly schedule
Which technique should a company adopt to keep a smooth production process? -
ANSWER- Level schedule
What helps to reduce set up time in a JIT system? - ANSWER- Placing the needed tools and
equipment in predetermined locations and shortening the downtime of equipment
Why is the movement of materials simplified in a JIT system? - ANSWER- Parts are moved
by hand
What types of waste are related to JIT? - ANSWER- Inventory
Waiting
Motion and movement Transportation Overproduction Overprocessing
Defects
Employee empowerment - ANSWER- Extending employee responsibility and authority to
the lowest levels of an organization
Crosby - ANSWER- Quality is Free, Zero Defects, Do it right the first time
Juran - ANSWER- fitness for use, Pareto
Taguchi - ANSWER- Robust Design and Parabolic Quality Loss Function
Higher quality products and processes
Quality must be designed into a product
Deming - ANSWER- 14 points, system caused defects not employees
Ishikawa - ANSWER- fishbone diagram; cause and effect diagram to diagnose quality
problems, quality circles
Benchmarking - ANSWER- The purpose of benchmarking is to set a standard
based upon the company that is recognized as the best at a certain activity but those other
companies need not be competitors, nor be within the same industry.
, Which tool is used in the six sigma define phase to provide an overview of an
entire process and identify what is necessary to meet customer needs? - ANSWER- Value
Stream Mapping
Value Stream Mapping - ANSWER- a process that helps managers understand how to add
value in the flow of material and information through the entire production process
Employee training that focuses on the use of Pareto charts will most likely enable
employees to? - ANSWER- Determine the likely causes of quality problems
are incurred when a company evaluates customer satisfaction. - ANSWER- Appraisal costs
Which competitive advantage with a company gain from choosing to partner with a single
supplier to source similar parts? - ANSWER- An increase in total quality
Likely to occur in the improve stage of six sigma - ANSWER- Utilizing the Kaizen teams to
make immediate process changes
Kaizen - ANSWER- Continuous improvement that involves all participants.
Which tool enables a firm to evaluate the relationship between customer expectations and
product design characteristics? - ANSWER- House of quality matrix
When applying six sigma, which tool improves process performance by solving problems in
real time? - ANSWER- 5S methodology
A manufacturing company defines quality from an external perspective. In order to create a
quality product, what should the company do first? - ANSWER- Implement quality function
deployment
A process bottleneck determines the of a supply chain. - ANSWER- throughput
Which term is associated with studying another organization's products or operations? -
ANSWER- Benchmarking
Company L has a difficult time keeping inventory on key items they use for production.
Which strategy is most appropriate for Company L to keep inventory in stock? - ANSWER-
safety stock
What likely helps the company coordinate or manage their logistics? - ANSWER-
communication technologies
Refers to moving products, materials, information, and components through a supply chain
that is scattered around the world - ANSWER- Global logistics
He looks auto supply, a national chain of retail outlets, owns two of its upstream suppliers,
ready tires and dry X, a division that makes wiper blades. This is an example of: - ANSWER-
Backward vertical integration
