HFMA CRCR Final and Practice Exam 2 Test
Bank – 2025/2026 Edition – Verified Questions
and Answers
Which option is NOT a HFMA best practice? <<100%correct
answer>>A. Coordinate the resolution of bad debt accounts with a law
firm
B. Establish policies and ensure that they are followed
NOT - C. Coordinate account resolution activities with business affiliates
D. Report back to credit bureaus when an account is resolved
True or False: The following statement represents an advantage of
outsourcing:
Access to qualified staff <<100%correct answer>>**True
False
True or False: The following statement represents an advantage of
outsourcing:
Vendor absorbs some financial risk based on "efficiency" factor
<<100%correct answer>>**True
False
,True or False: The following statement represents an advantage of
outsourcing:
Impact on direct control of accounts receivable <<100%correct
answer>>True
**False
True or False: The following statement represents an advantage of
outsourcing:
Capitalizes on the economies of scale <<100%correct answer>>**True
False
True or False: The following statement represents an advantage of
outsourcing:
Limits internal staffing requirements <<100%correct answer>>**True
False
True or False: The following statement represents an advantage of
outsourcing:
,Impact on customer service <<100%correct answer>>True
**False
True or False: The following statement represents an advantage of
outsourcing:
Legal impact if vendor represents themselves as provider employees
<<100%correct answer>>True
**False
True or False: The following statement represents an advantage of
outsourcing:
Ineffective vendor results in increased costs <<100%correct
answer>>True
**False
ABC Hospital has experienced a 16% increase in new patients over the
past 6 months. The hospital is understaffed in its insurance claim and
payment processing department and cannot handle this increase in
work load. It is considering hiring an outsourcing vendor to assist. What
are the steps that the hospital needs to take to establish and ensure a
, successful vendor relationship? <<100%correct answer>>**A.
Distribute a RFP to solicit vendor capabilities, evaluate vendor's
expertise to provide outsourcing services, visit vendor locations,
perform vendor reference checks, talk with vendor clients, interview
vendor employees to assess experience level.
B. Evaluate vendor's expertise in providing outsourcing services, visit
vendor locations, interview vendor employees to assess expertise level.
Which function within the revenue cycle is NOT a good candidate for
outsourcing? <<100%correct answer>>**A. Health Care Patient
Services
B. Patient Accounting
C. Patient Access
D. Health Information Management
What are collection agency fees based on? <<100%correct answer>>A
percentage of dollars collected
Self-funded benefit plans may choose to coordinate benefits using the
gender rule or what other rule? <<100%correct answer>>Birthday
In what type of payment methodology is a lump sum or bundled
payment negotiated between the payer and some or all providers?
<<100%correct answer>>Case rates
Bank – 2025/2026 Edition – Verified Questions
and Answers
Which option is NOT a HFMA best practice? <<100%correct
answer>>A. Coordinate the resolution of bad debt accounts with a law
firm
B. Establish policies and ensure that they are followed
NOT - C. Coordinate account resolution activities with business affiliates
D. Report back to credit bureaus when an account is resolved
True or False: The following statement represents an advantage of
outsourcing:
Access to qualified staff <<100%correct answer>>**True
False
True or False: The following statement represents an advantage of
outsourcing:
Vendor absorbs some financial risk based on "efficiency" factor
<<100%correct answer>>**True
False
,True or False: The following statement represents an advantage of
outsourcing:
Impact on direct control of accounts receivable <<100%correct
answer>>True
**False
True or False: The following statement represents an advantage of
outsourcing:
Capitalizes on the economies of scale <<100%correct answer>>**True
False
True or False: The following statement represents an advantage of
outsourcing:
Limits internal staffing requirements <<100%correct answer>>**True
False
True or False: The following statement represents an advantage of
outsourcing:
,Impact on customer service <<100%correct answer>>True
**False
True or False: The following statement represents an advantage of
outsourcing:
Legal impact if vendor represents themselves as provider employees
<<100%correct answer>>True
**False
True or False: The following statement represents an advantage of
outsourcing:
Ineffective vendor results in increased costs <<100%correct
answer>>True
**False
ABC Hospital has experienced a 16% increase in new patients over the
past 6 months. The hospital is understaffed in its insurance claim and
payment processing department and cannot handle this increase in
work load. It is considering hiring an outsourcing vendor to assist. What
are the steps that the hospital needs to take to establish and ensure a
, successful vendor relationship? <<100%correct answer>>**A.
Distribute a RFP to solicit vendor capabilities, evaluate vendor's
expertise to provide outsourcing services, visit vendor locations,
perform vendor reference checks, talk with vendor clients, interview
vendor employees to assess experience level.
B. Evaluate vendor's expertise in providing outsourcing services, visit
vendor locations, interview vendor employees to assess expertise level.
Which function within the revenue cycle is NOT a good candidate for
outsourcing? <<100%correct answer>>**A. Health Care Patient
Services
B. Patient Accounting
C. Patient Access
D. Health Information Management
What are collection agency fees based on? <<100%correct answer>>A
percentage of dollars collected
Self-funded benefit plans may choose to coordinate benefits using the
gender rule or what other rule? <<100%correct answer>>Birthday
In what type of payment methodology is a lump sum or bundled
payment negotiated between the payer and some or all providers?
<<100%correct answer>>Case rates
