7 j Establishing and maintaining vision, critical thinking, motivation, and
interpersonal skills
B Salesmanship, charisma, emotional intelligence, decision-making
c Servant leadership, critical thinking, public speaking, motivation
5 Conflict management, decision-making, emotional intelligence, servant
leadership
Which tools can be used by a project manager to assess the fit for any potential
candidate for a project role? (Choose all that apply.)
A Ability tests
B Structured interviews
c Attitudinal surveys
D Resource requirements
E Team charter
F Training plan
In what ways does an effective project manager demonstrate leadership? (Select all tha
apply.)
Focuses more on the project management processes and not on the people
involved in the project
Exhibits a calm, confident aura when others are showing signs of issue or
&) [=) [©) [O
project stress
Takes responsibility and accountability for the project
Looks for ways to motivate each team member and help them improve
Shields the project team from the politics and noise surrounding the project
, What approaches are key to effectively address and resolve conflicts?
Focus on the issues and the people involved, approach conflict as a problem
to be solved, and keep communications open and respectful
Avoid addressing until conflict escalates, keep communications open and
respectful, and understand the root cause of the conflict
Address them quickly, deal with the participants face-to-face, always look
for compromise, and approach conflict as a problem to be solved
Keep communications open and respectful, focus on the issues (not the
people), focus on the present and the future (not the past), and search for
alternatives together
’ What are three management techniques that can improve team performance?
Leverage pairing and mentoring opportunities, set up a project repository,
apply a Theory X management mindset
Develop team rituals, confirm task assignments are understood, meet with
the team daily no matter what
Leverage expertise, resolve conflicts right away, use agile approaches
> B
Develop a team charter, set up a team collaboration environment, share
leadership responsibilities
Why is critical thinking an important attribute for all project team members? (Select all
that apply.)
- 5 Improves ability to understand how the use of language impacts others
B Decreases the impact of bias, unstated assumptions, and emotional appeals
Allows decisions to be made faster
> B
Prioritizes analyzing data and evidence to evaluate arguments and resolve
issues
] Improves ability to identify root causes of problems