Questions and Answers | 100% Solved
What are the four questions to ask to make an emotional connection with the new guest -
answers-What brought you in today, what are your specific fitness goals, what have you been
doing the past 30 to 60 days for fitness, what are you looking to invest per session
What are the four items to cover with new guests on our rules and policies - answers-Bring a
towel and bottle of water, you have an eight hour cancellation., Class closes after five minutes,
you can go to any orange theory
What are the five parts of the hand off to a coach - answers-1. introduce to your coach and
complement the coach, 2. tell the coach about the guests current fitness routine 3. what their
fitness goals are and why, 4. restrictions they may have and 5. send them off with expectations
that I will be returning
What is the best example of asking for the sale after the coach hands the guest back to you -
answers-Based on everything you told me I think you'd be the perfect fit for our orange theory
community and I think based off your goals you're really see results in the area you're looking
for. I can't wait to have you be a member of our orange theory family
What are the five objections people usually have to signing up for a membership - answers-
Time, cost, spouse, uncertainty, shopping
, Our trifecta of __________, ____________ and ___________ takes the guesswork our of
working out and helps our members live a longer, more vibrant life - answers-Science,
technology and coaching
What is our mission? - answers-Our heartbeat is to deliver proven fitness results for a healthier
world
What is our vision? - answers-Our vision is to be the trust of global leaders of innovative heart
rate based interval training
List our values - answers-Integrity, passion, accountability, innovation and community
What are the four pillars of the "we spread health" franchise team - answers-Coaching culture,
customer experience, we treat clients great and team members better and get it done
What are the seven practices of high performing studios?
Know that everyone ________
Sweat the ________stuff
Think ___________
Be ______________
Lead by ____________
Always be an orange _______
Pass your _________ forward - answers-Matters, small, globally, remarkable, example,
ambassador, success
West one job duty of a high-performing sales associate in each category. Sales, service, systems
- answers-Sales - taking member requests and inquiries
Service - giving studio tours