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NHA: MEDICAL ASSISTANT (CCMA)
CERTIFICATION EXAM 2025 | CERTIFIED
QUESTIONS WITH VERIFIED SOLUTIONS
A patient tells a medical assistant that his provider's office is incompetent, as
there is no improvement in his condition. Which of the following is an appropriate
response for the assistant to make? -correct-answer-"I think that you feel that
your treatment is not effective."
This response validates the patient's feelings. This also allows the assistant to
restate the patient's words in order to verify an understanding of what is being
communicated.
A medical assistant is preparing a community resource library. Which of the
following actions should the assistant take first? -correct-answer-Compile a list of
local community agencies.
The first step the assistant should take is to research, identify, and create a list of
available local community resources and services.
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Which of the following information should the medical assistant enter into the
appointment calendar when scheduling a patient for a skin rash? -correct-answer-
Daytime phone number.
The assistant should enter the patient's name, daytime telephone number, and a
brief description of the purpose of the patient's visit into the appointment
calendar.
A patient asks a medical assistant to explain the difference between a liniment and
a medical lotion. Which of the following responses should the assistant make? -
correct-answer-"Liniments contain a higher portion of oil than medicated lotions."
The assistant should recognize that liniments are made to contain a higher portion
of oil than medicated lotions in order to protect dry and cracked skin.
A medical assistant is removing sutures from a patient who has a laceration on his
lower left leg. After setting up the sterile field, which of the following actions
should the assistant take? -correct-answer-Lift the first knot away from the skin.
Lifting the first knot away from the skin allows room for the assistant to slip one
tip of the suture scissors under the suture.
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You need to write this question down.
A medical assistant is reviewing a patient's recent medical history and notes that
she has a healing fracture of the distal femur. Where on the patients body should
the assistant expect to find the injury? -correct-answer-Just above the knee.
The femur is the large bone that connects the hip to the knee. The term distal
refers to a point farthest away from the trunk of the body. Therefore, the distal
femur would be located just above the knee.
A patient reports getting a bill that includes services she did not receive. Which of
the following actions should a medical assistant take to reconcile these charges? -
correct-answer-Review that days encounter forms to determine if another patient
received the services.
The purpose of the encounter form is to account for current charges, payments,
and balances for each patient. The assistant can review these documents to
determine that the patient was seen on the indicated date of service and what
services the patient received.
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A medical assistant is monitoring an infant patient for microcephaly. Which of the
following describes the anthropometric measurement that the assistant should
perform? -correct-answer-Head Circumference
Microcephaly refers to an abnormally small head. Therefore, the assistant should
measure the infant's head circumference when monitoring for microcephaly.
A medical assistant is faxing a prescription to a patients pharmacy. Which of the
following actions should the assistant take? -correct-answer-Call the pharmacy to
confirm receipt of the faxed prescription.
In order to guarantee that all necessary information for the patient's prescription
has been correctly communicated, the assistant should call the patient's pharmacy
to confirm the faxed prescription was received.
A medical assistant is collecting a health history from an older adult patient who
exhibits moderate hearing loss. Which of the following actions should the
assistant take? -correct-answer-Remain within the patient's view to allow lip-
reading.
NHA: MEDICAL ASSISTANT (CCMA)
CERTIFICATION EXAM 2025 | CERTIFIED
QUESTIONS WITH VERIFIED SOLUTIONS
A patient tells a medical assistant that his provider's office is incompetent, as
there is no improvement in his condition. Which of the following is an appropriate
response for the assistant to make? -correct-answer-"I think that you feel that
your treatment is not effective."
This response validates the patient's feelings. This also allows the assistant to
restate the patient's words in order to verify an understanding of what is being
communicated.
A medical assistant is preparing a community resource library. Which of the
following actions should the assistant take first? -correct-answer-Compile a list of
local community agencies.
The first step the assistant should take is to research, identify, and create a list of
available local community resources and services.
,2|Page
Which of the following information should the medical assistant enter into the
appointment calendar when scheduling a patient for a skin rash? -correct-answer-
Daytime phone number.
The assistant should enter the patient's name, daytime telephone number, and a
brief description of the purpose of the patient's visit into the appointment
calendar.
A patient asks a medical assistant to explain the difference between a liniment and
a medical lotion. Which of the following responses should the assistant make? -
correct-answer-"Liniments contain a higher portion of oil than medicated lotions."
The assistant should recognize that liniments are made to contain a higher portion
of oil than medicated lotions in order to protect dry and cracked skin.
A medical assistant is removing sutures from a patient who has a laceration on his
lower left leg. After setting up the sterile field, which of the following actions
should the assistant take? -correct-answer-Lift the first knot away from the skin.
Lifting the first knot away from the skin allows room for the assistant to slip one
tip of the suture scissors under the suture.
,3|Page
You need to write this question down.
A medical assistant is reviewing a patient's recent medical history and notes that
she has a healing fracture of the distal femur. Where on the patients body should
the assistant expect to find the injury? -correct-answer-Just above the knee.
The femur is the large bone that connects the hip to the knee. The term distal
refers to a point farthest away from the trunk of the body. Therefore, the distal
femur would be located just above the knee.
A patient reports getting a bill that includes services she did not receive. Which of
the following actions should a medical assistant take to reconcile these charges? -
correct-answer-Review that days encounter forms to determine if another patient
received the services.
The purpose of the encounter form is to account for current charges, payments,
and balances for each patient. The assistant can review these documents to
determine that the patient was seen on the indicated date of service and what
services the patient received.
, 4|Page
A medical assistant is monitoring an infant patient for microcephaly. Which of the
following describes the anthropometric measurement that the assistant should
perform? -correct-answer-Head Circumference
Microcephaly refers to an abnormally small head. Therefore, the assistant should
measure the infant's head circumference when monitoring for microcephaly.
A medical assistant is faxing a prescription to a patients pharmacy. Which of the
following actions should the assistant take? -correct-answer-Call the pharmacy to
confirm receipt of the faxed prescription.
In order to guarantee that all necessary information for the patient's prescription
has been correctly communicated, the assistant should call the patient's pharmacy
to confirm the faxed prescription was received.
A medical assistant is collecting a health history from an older adult patient who
exhibits moderate hearing loss. Which of the following actions should the
assistant take? -correct-answer-Remain within the patient's view to allow lip-
reading.
