n n n n n n
MANAGEMENT, 17TH EDITION
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BY F. ROBERT JACOBS AND RICHARD CHASE
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Chapters 1 - 22 | Complete
n n n n n
, c n c c n
c TABLE OF CONTENTS b b
Chapter 1: Introduction c c
Chapter 2: Strategy c c
Chapter 3: Design of Products and c c c c c
Services Chapter 4: Projects
c c c c
Chapter 5: Strategic Capacity Management c c c c
c Chapter 6: Learning Curves c c c
Chapter 7: Manufacturing Processes c c c
Chapter 8: Facility Layout
c c c c
Chapter 9: Service Processes c c c
Chapter 10: Waiting Line Analysis and c c c c c
SimulationChapter 11: Process Design and
c c c c c c
Analysis
c
Chapter 12: Quality Management c c c
Chapter 13: Statistical Quality Control
c c c c c
Chapter 14: Lean Supply Chains
c c c c c
Chapter 15: Logistics and Distribution
c c c c c
Management Chapter 16: Global Sourcing and c c c c
Procurement Chapter 17: The Internet of
c c c c c c
c Things and ERP c c Chapter 18: Forecasting c c
Chapter 19: Sales and Operations Planning
c c c c c c
Chapter 20: Inventory Management
c c c c
Chapter 21: Material Requirements Planning c c c c
c Chapter 22: Workcenter Scheduling c c c
,Chapter01 c
Efficiency means doing the right things to create the most value for the company.
c c c c c c c c c c c c c
FALSE
Efficiency means doing something at the lowest possible cost.
c c c c c c c c
1. Effectiveness means doing the right things to create the most value for the company.
c c c c c c c c c c c c c c
TRUE
Effectiveness means doing the right things to create the most value for the company.
c c c c c c c c c c c c c c c
AACSB: c Analytical Thinking
c
Blooms:
c Remembe
r
Difficulty: c
1
Easy
c Learning c c Objective: c c 01-04 Evaluate
c c c
the c
efficiency
cof a firm. c c c
Topic: c
Efficiency,
Effectiveness,
c
and c
Value
2. A doctor completes a surgical procedure on a patient without error. The patient dies
c c c c c c c c c c c c c
c anyway. In operationsmanagement terms, we could refer to this doctor as being efficient
c c c c c c c c c c c c c c c c c c c
c but not effective.
c c c
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right
c c c c c c c c c c c c c
things to create the most value. The
c c doctor performed the surgery without error. Because the
c c c c c c c c c c c c
patient died, no value was created.
c c c c c c
AACSB: c Analytical Thinking c
Blooms:
Analyze c
Difficulty c
:
2
Medium
c Learning c c Objective: c c 01-04 Evaluate
c c c
the c
efficiency
cof a firm. c c c
Topic: c
Efficiency,
Effectiveness,
c
and c
Value
3. A worker can be efficient without being effective.
c c c c c c c
, TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right
c c c c c c c c c c c c c
c things to create the most value. These are different things.
c c c c c c c c
AACSB: Analytical