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TEST BANK For
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Human Resources Management in Canada 15th
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Canadian Edition by Gary Dessler
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Chapters 1 - 17
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Answers are at the end of each Chapter
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Chapter 1
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MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
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1) Human resources management refers to: rr rr rr rr
A) the management of people in organizations.
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B) concepts and techniques for organizing work activities. rr rr rr rr rr rr
C) all managerial activities.
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D) concepts and techniques used in leading people at work. rr rr rr rr rr rr rr rr
E) management techniques for controlling people at work. rr rr rr rr rr rr
2) The knowledge, education, training, skills, and expertise of a firm's workers is known as:
rr rr rr rr rr rr rr rr rr rr rr rr rr
A) physical capital. rr
B) management's philosophy. rr
C) human capital. rr
D) production capital. rr
E) cultural diversity. rr
3) Human resources practices that support strategy include:
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A) performance management. rr
B) production scheduling. rr
C) policies and procedures. rr rr
D) staffing practices. rr
E) rewards practices. rr
4) A company utilizes a system to measure the impact of Human Resources which balances measures relating to
rr rr rr rr rr rr rr rr rr rr rr rr rr rr rr rr
financial results, customers, internal business processes and human capital management. This system is knows as t
rr rr rr rr rr rr rr rr rr rr rr rr rr rr rr rr
he:
A) HRIS.
B) balanced strategy. rr
C) Human Capital Index. rr rr
D) balanced scorecard. rr
E) none of the above. rr rr rr
5) You have been tasked with building employee engagement at the firm you work for. Strategic human r
rr rr rr rr rr rr rr rr rr rr rr rr rr rr rr rr
esources initiatives you would consider implementing include:
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A) employee recognition programs and management development programs. rr rr rr rr rr rr
B) diversity programs. rr
C) employee recognition programs. rr rr
D) employee relations activity. rr rr
E) job design indicators.
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6) HR department staff members are traditionally involved in key operational responsibilities. Which of the f
rr rr rr rr rr rr rr rr rr rr rr rr rr rr
ollowing is an operational responsibility?
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A) setting goals and objectives rr rr rr
B) collecting metrics rr
C) analyzing metrics rr
D) interpreting human right laws rr rr rr
E) interpreting health and safety legislation rr rr rr rr
, rr r
7) Being completely familiar with employment legislation, HR policies and procedures, collective agreemen
rr rr rr rr rr rr rr rr rr rr rr
ts, and the outcome of recent arbitration hearings and court decisions is most closely related with which of the follo
rr rr rr rr rr rr rr rr rr rr rr rr rr rr rr rr rr rr rr
wing HR activities? rr rr
A) serving as a consultant rr rr rr
B) formulating policies and procedures rr rr rr
C) offering advice rr
D) providing services rr
E) serving as a change agent rr rr rr rr
8) The practice of contracting with outside vendors to handle specified functions on a permanent basis is k
rr rr rr rr rr rr rr rr rr rr rr rr rr rr rr rr
nown as rr
A) hiring temporary employees. rr rr
B) payroll and benefits administration. rr rr rr
C) contract administration. rr
D) outsourcing.
E) labour-management relations. rr
9) The company's plan for how it will balance its internal strengths and weaknesses with external o
rr rr rr rr rr rr rr rr rr rr rr rr rr rr rr
pportunities and threats in order to maintain competitive advantage is known as
rr rr rr rr rr rr rr rr rr rr rr
A) HR strategy. rr
B) strategy.
C) environmental scanning. rr
D) policies and procedures. rr rr
E) none of the above. rr rr rr
10) Rita is the HR Director of a manufacturing company. She recently undertook research to identify compe
rr rr rr rr rr rr rr rr rr rr rr rr rr rr rr
titor compensation and incentive plans, information about pending legislative changes and availability of talent in
rr rr rr rr rr rr rr rr rr rr rr rr rr rr
the labour market for the upcoming strategic planning meeting. Rita was conducting:
rr rr rr rr rr rr rr rr rr rr rr rr
A) environmental scanning. rr
B) an employee engagement survey. rr rr rr
C) an external market survey. rr rr rr
D) an envrionmental study. rr rr
E) an external opportunities/threats study.rr rr rr
11) The HR manager of Smith & Yu company was heavily involved in a downsizing exercise of the company's s
rr rr rr rr rr rr rr rr rr rr rr rr rr rr rr rr rr rr
ales force due to an economic downturn. He was also involved in arranging for outplacement services and employe
rr rr rr rr rr rr rr rr rr rr rr rr rr rr rr rr rr
e retention programs as well as restructuring of the business following the downsizing. This is an example of HR's ro
rr rr rr rr rr rr rr rr rr rr rr rr rr rr rr rr rr rr rr
le in: rr
A) formulating strategy. rr
B) operational activities. rr
C) environmental scanning. rr
D) environmental scanning and executing strategy. rr rr rr rr
E) executing strategy. rr
12) The core values, beliefs, and assumptions that are widely shared by members of an organization are known as
rr rr rr rr rr rr rr rr rr rr rr rr rr rr rr rr rr
:
A) organizational climate. rr
B) the strategic plan.
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C) the mission statement.
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D) organizational culture. rr
E) the pervading atmosphere.
rr rr
TEST BANK For
rr rr r r
Human Resources Management in Canada 15th
rr rr rr rr rr rr
Canadian Edition by Gary Dessler
rr rr rr rr
Chapters 1 - 17
rr rr rr rr
,rr r
, rr r
Answers are at the end of each Chapter
rr rr rr rr rr rr rr
Chapter 1
rr
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
rr rr rr rr rr rr rr rr rr rr rr rr rr
1) Human resources management refers to: rr rr rr rr
A) the management of people in organizations.
rr rr rr rr rr
B) concepts and techniques for organizing work activities. rr rr rr rr rr rr
C) all managerial activities.
rr rr
D) concepts and techniques used in leading people at work. rr rr rr rr rr rr rr rr
E) management techniques for controlling people at work. rr rr rr rr rr rr
2) The knowledge, education, training, skills, and expertise of a firm's workers is known as:
rr rr rr rr rr rr rr rr rr rr rr rr rr
A) physical capital. rr
B) management's philosophy. rr
C) human capital. rr
D) production capital. rr
E) cultural diversity. rr
3) Human resources practices that support strategy include:
rr rr rr rr rr rr
A) performance management. rr
B) production scheduling. rr
C) policies and procedures. rr rr
D) staffing practices. rr
E) rewards practices. rr
4) A company utilizes a system to measure the impact of Human Resources which balances measures relating to
rr rr rr rr rr rr rr rr rr rr rr rr rr rr rr rr
financial results, customers, internal business processes and human capital management. This system is knows as t
rr rr rr rr rr rr rr rr rr rr rr rr rr rr rr rr
he:
A) HRIS.
B) balanced strategy. rr
C) Human Capital Index. rr rr
D) balanced scorecard. rr
E) none of the above. rr rr rr
5) You have been tasked with building employee engagement at the firm you work for. Strategic human r
rr rr rr rr rr rr rr rr rr rr rr rr rr rr rr rr
esources initiatives you would consider implementing include:
rr rr rr rr rr rr
A) employee recognition programs and management development programs. rr rr rr rr rr rr
B) diversity programs. rr
C) employee recognition programs. rr rr
D) employee relations activity. rr rr
E) job design indicators.
rr rr
6) HR department staff members are traditionally involved in key operational responsibilities. Which of the f
rr rr rr rr rr rr rr rr rr rr rr rr rr rr
ollowing is an operational responsibility?
rr rr rr rr
A) setting goals and objectives rr rr rr
B) collecting metrics rr
C) analyzing metrics rr
D) interpreting human right laws rr rr rr
E) interpreting health and safety legislation rr rr rr rr
, rr r
7) Being completely familiar with employment legislation, HR policies and procedures, collective agreemen
rr rr rr rr rr rr rr rr rr rr rr
ts, and the outcome of recent arbitration hearings and court decisions is most closely related with which of the follo
rr rr rr rr rr rr rr rr rr rr rr rr rr rr rr rr rr rr rr
wing HR activities? rr rr
A) serving as a consultant rr rr rr
B) formulating policies and procedures rr rr rr
C) offering advice rr
D) providing services rr
E) serving as a change agent rr rr rr rr
8) The practice of contracting with outside vendors to handle specified functions on a permanent basis is k
rr rr rr rr rr rr rr rr rr rr rr rr rr rr rr rr
nown as rr
A) hiring temporary employees. rr rr
B) payroll and benefits administration. rr rr rr
C) contract administration. rr
D) outsourcing.
E) labour-management relations. rr
9) The company's plan for how it will balance its internal strengths and weaknesses with external o
rr rr rr rr rr rr rr rr rr rr rr rr rr rr rr
pportunities and threats in order to maintain competitive advantage is known as
rr rr rr rr rr rr rr rr rr rr rr
A) HR strategy. rr
B) strategy.
C) environmental scanning. rr
D) policies and procedures. rr rr
E) none of the above. rr rr rr
10) Rita is the HR Director of a manufacturing company. She recently undertook research to identify compe
rr rr rr rr rr rr rr rr rr rr rr rr rr rr rr
titor compensation and incentive plans, information about pending legislative changes and availability of talent in
rr rr rr rr rr rr rr rr rr rr rr rr rr rr
the labour market for the upcoming strategic planning meeting. Rita was conducting:
rr rr rr rr rr rr rr rr rr rr rr rr
A) environmental scanning. rr
B) an employee engagement survey. rr rr rr
C) an external market survey. rr rr rr
D) an envrionmental study. rr rr
E) an external opportunities/threats study.rr rr rr
11) The HR manager of Smith & Yu company was heavily involved in a downsizing exercise of the company's s
rr rr rr rr rr rr rr rr rr rr rr rr rr rr rr rr rr rr
ales force due to an economic downturn. He was also involved in arranging for outplacement services and employe
rr rr rr rr rr rr rr rr rr rr rr rr rr rr rr rr rr
e retention programs as well as restructuring of the business following the downsizing. This is an example of HR's ro
rr rr rr rr rr rr rr rr rr rr rr rr rr rr rr rr rr rr rr
le in: rr
A) formulating strategy. rr
B) operational activities. rr
C) environmental scanning. rr
D) environmental scanning and executing strategy. rr rr rr rr
E) executing strategy. rr
12) The core values, beliefs, and assumptions that are widely shared by members of an organization are known as
rr rr rr rr rr rr rr rr rr rr rr rr rr rr rr rr rr
:
A) organizational climate. rr
B) the strategic plan.
rr rr
C) the mission statement.
rr rr
D) organizational culture. rr
E) the pervading atmosphere.
rr rr
