2025 Wellcare ACT Mastery Exam
QUESTIONS WITH CORRECT
VERIFIED ANSWERS GRADED A+
Enrollment applications must be received by Wellcare no later than ___ calendar day(s)
following receipt from the beneficiary. - CORRECT ANSWER --1
Which elements are available as part of Wellcare's Sales Support model? - CORRECT
ANSWER --All of these
Low-Income Subsidy (LIS), which is often referred to as Extra Help, reduces all Part D
plan premiums - CORRECT ANSWER --False
Prior to completing the enrollment form, broker/agents should always confirm the
beneficiary's primary care provider (PCP) and/or specialists - CORRECT ANSWER --
True
At the end of this course, there will be a Mastery Exam. Agents must achieve a passing
score of 85% or higher to successfully complete this course - CORRECT ANSWER --
True
Brokers/Agents may be investigated after being suspected of noncompliant activity
reported through a - CORRECT ANSWER --Complaint Tracking Module (CTM)
Grievance
Secret Shop Finding
A broker/agent who has never had any verbal warnings cannot be issued a Corrective
Action Plan. - CORRECT ANSWER --False
Wellcare does not need to be informed of all marketing/sales events at which plans or
materials will be presented or distributed (formaland informal). - CORRECT ANSWER --
False
, Marketing benefits in a service area where those benefits are not available is prohibited
and considered misleading unless that is unavoidable because of local/regional or
media use. - CORRECT ANSWER --True
CustomPoint sales material order dates will be posted on Wellcare.com - CORRECT
ANSWER --False
The online Centene Workbench self-service portal enables you to - CORRECT
ANSWER --All of these
The TPMO disclaimer must be used by any TPMO that sells plans on behalf of more
than one MA plan provider. The disclaimer must be: - CORRECT ANSWER --Included
in any marketing materials, including print materials and television advertisements
developed, used, or distributed by the TPMO.
Verbally conveyed within the first minute of a sales call.
Prominently displayed on TPMO websites (regardless of content).
Electronically conveyed when communicating with a beneficiary through email, online
chat, or other electronic means of communication (regardless of content).
Brokers/Agents can access the following resources under the Shared Resources
section in Centene Workbench. - CORRECT ANSWER --All of these
Which of the following is not an example of Protected Health Information (PHI)? -
CORRECT ANSWER --Library Card
When a paper SOA form is used, it must be completed __________ hosting the sales
presentation. - CORRECT ANSWER --48 Hours prior to
Ascend is a fast, easy, and compliant way for brokers/agents to submit agent-assisted
electronic enrollments. - CORRECT ANSWER --True
When explaining the provider network for D-SNPs and C-SNPs: - CORRECT ANSWER
--Avoid submitting applications with no primary care provider (PCP) to assist these
higher-risk members.
If a member is not connected to a primary care provider (PCP), we should always
encourage and assist with connecting them with an in-network doctor
If a requested effective date is available for the special election period being selected,
ensure you are requesting a date within the correct time frame for the member based on
their eligibility date or change date needed. - CORRECT ANSWER --True
QUESTIONS WITH CORRECT
VERIFIED ANSWERS GRADED A+
Enrollment applications must be received by Wellcare no later than ___ calendar day(s)
following receipt from the beneficiary. - CORRECT ANSWER --1
Which elements are available as part of Wellcare's Sales Support model? - CORRECT
ANSWER --All of these
Low-Income Subsidy (LIS), which is often referred to as Extra Help, reduces all Part D
plan premiums - CORRECT ANSWER --False
Prior to completing the enrollment form, broker/agents should always confirm the
beneficiary's primary care provider (PCP) and/or specialists - CORRECT ANSWER --
True
At the end of this course, there will be a Mastery Exam. Agents must achieve a passing
score of 85% or higher to successfully complete this course - CORRECT ANSWER --
True
Brokers/Agents may be investigated after being suspected of noncompliant activity
reported through a - CORRECT ANSWER --Complaint Tracking Module (CTM)
Grievance
Secret Shop Finding
A broker/agent who has never had any verbal warnings cannot be issued a Corrective
Action Plan. - CORRECT ANSWER --False
Wellcare does not need to be informed of all marketing/sales events at which plans or
materials will be presented or distributed (formaland informal). - CORRECT ANSWER --
False
, Marketing benefits in a service area where those benefits are not available is prohibited
and considered misleading unless that is unavoidable because of local/regional or
media use. - CORRECT ANSWER --True
CustomPoint sales material order dates will be posted on Wellcare.com - CORRECT
ANSWER --False
The online Centene Workbench self-service portal enables you to - CORRECT
ANSWER --All of these
The TPMO disclaimer must be used by any TPMO that sells plans on behalf of more
than one MA plan provider. The disclaimer must be: - CORRECT ANSWER --Included
in any marketing materials, including print materials and television advertisements
developed, used, or distributed by the TPMO.
Verbally conveyed within the first minute of a sales call.
Prominently displayed on TPMO websites (regardless of content).
Electronically conveyed when communicating with a beneficiary through email, online
chat, or other electronic means of communication (regardless of content).
Brokers/Agents can access the following resources under the Shared Resources
section in Centene Workbench. - CORRECT ANSWER --All of these
Which of the following is not an example of Protected Health Information (PHI)? -
CORRECT ANSWER --Library Card
When a paper SOA form is used, it must be completed __________ hosting the sales
presentation. - CORRECT ANSWER --48 Hours prior to
Ascend is a fast, easy, and compliant way for brokers/agents to submit agent-assisted
electronic enrollments. - CORRECT ANSWER --True
When explaining the provider network for D-SNPs and C-SNPs: - CORRECT ANSWER
--Avoid submitting applications with no primary care provider (PCP) to assist these
higher-risk members.
If a member is not connected to a primary care provider (PCP), we should always
encourage and assist with connecting them with an in-network doctor
If a requested effective date is available for the special election period being selected,
ensure you are requesting a date within the correct time frame for the member based on
their eligibility date or change date needed. - CORRECT ANSWER --True
