And CORRECT Answers
cause and effect diagram (fishbone diagram) - CORRECT ANSWERS 6 Ms: Machine,
Measurement, Methods, Man, Materials, Mother Nature- groups of root causes
SIPOC - CORRECT ANSWERS Suppliers, Inputs, Process, Outputs, Customers- used to help
define a process
Process Mapping - CORRECT ANSWERS a type of flowcharting that pictorially represents
the activities occurring within an existing business process
Product Family - CORRECT ANSWERS a group of services or products that have similar
demand requirements and common process, labor, and materials requirements
X-Y diagram - CORRECT ANSWERS Quantify impact that each x has on variable outputs (y)
FMEA - CORRECT ANSWERS Failure Mode and Effects Analysis: process used to identify
potential failures before they result with the intent to minimize or eliminate them
Failure Mode - CORRECT ANSWERS the way in which a specific process input fails
Effect - CORRECT ANSWERS the impact the failure has on the critical quality parameter
cause - CORRECT ANSWERS the source of variation that caused the process to fail
, current controls - CORRECT ANSWERS systematic devices in place to prevent or detect
failure
severity - CORRECT ANSWERS importance of an effect on critical quality parameter
occurrence - CORRECT ANSWERS frequency with which a cause occurs
detection - CORRECT ANSWERS ability of current control to detect the cause before
creating a failure mode
Risk Priority Number (RPN) - CORRECT ANSWERS a rating used in FMEA to indicate the
combined probability, severity, and undetectability of a failure mode
Nominal data - CORRECT ANSWERS names, labels, categories with no value or rank
Ordinal data - CORRECT ANSWERS data exists in categories that are ordered but
differences cannot be determined or they are meaningless. (Example: 1st, 2nd, 3rd)
Deductive statistics - CORRECT ANSWERS Known universe or population
Inferential Statistics - CORRECT ANSWERS numerical data that allow one to generalize- to
infer from sample data the probability of something being true of a population
Measures of central tendency - CORRECT ANSWERS mean, median, mode
Measures of dispersion - CORRECT ANSWERS Range, Quartile deviation, mean deviation,
standard deviation, Variance