MGMT 170 QUESTIONS & ANSWERS
In relating operations management and the customer benefit package (CBP), which is
the correct timing sequence? - Answer -Customer needs and expectations lead to
customer benefit package, which leads to operating system processes.
Which of the following is NOT true regarding the differences between goods and
services - Answer -Demand for services is easier to forecast
A manufacturing firm that produces a standardized product, not made of discrete parts,
with little-to-no customization, with high demand, is most likely to use this type of
process. - Answer -continuous flow
Dell computers and Subway sandwiches are examples of ____ goods - Answer -
Options
The terms, "general purpose equipment," "flexible and capable of customizing work"
and "wide variety of goods or services" best relate to - Answer -Job shops
Marketing Product Characteristics/Decisions for the Product-Process Matrix include all
the following except - Answer -Pathways
During which phase of a product's life cycle does low unit cost become a top
competitive priority? - Answer -Maturity
Which of the following is NOT a goal of supply chain management? - Answer -. Lowest
possible transportation costs
The interface between the firm and its suppliers is: - Answer -Purchasing
Which of the following is NOT a measure of the reliability of the supply chain? - Answer
-Supply chain response time
Which of the following is NOT a benefit of centralized purchasing? - Answer -. Quick
response to local needs
Small changes in consumer demand can result in large variations in orders placed
because of the _______ - Answer -Bullwhip effect
Ships, weddings, and estate planning are examples of _____ goods and services. -
Answer -. Make-to-order
A customer benefit package (CBP) includes - Answer -both core offerings as well as
peripheral offerings
In relating operations management and the customer benefit package (CBP), which is
the correct timing sequence? - Answer -Customer needs and expectations lead to
customer benefit package, which leads to operating system processes.
Which of the following is NOT true regarding the differences between goods and
services - Answer -Demand for services is easier to forecast
A manufacturing firm that produces a standardized product, not made of discrete parts,
with little-to-no customization, with high demand, is most likely to use this type of
process. - Answer -continuous flow
Dell computers and Subway sandwiches are examples of ____ goods - Answer -
Options
The terms, "general purpose equipment," "flexible and capable of customizing work"
and "wide variety of goods or services" best relate to - Answer -Job shops
Marketing Product Characteristics/Decisions for the Product-Process Matrix include all
the following except - Answer -Pathways
During which phase of a product's life cycle does low unit cost become a top
competitive priority? - Answer -Maturity
Which of the following is NOT a goal of supply chain management? - Answer -. Lowest
possible transportation costs
The interface between the firm and its suppliers is: - Answer -Purchasing
Which of the following is NOT a measure of the reliability of the supply chain? - Answer
-Supply chain response time
Which of the following is NOT a benefit of centralized purchasing? - Answer -. Quick
response to local needs
Small changes in consumer demand can result in large variations in orders placed
because of the _______ - Answer -Bullwhip effect
Ships, weddings, and estate planning are examples of _____ goods and services. -
Answer -. Make-to-order
A customer benefit package (CBP) includes - Answer -both core offerings as well as
peripheral offerings
