PANERA TEAM LEAD CERTIFICATION TEST EXAM LATEST
UPDATE 2025| QUESTIONS AND CORRECT ANSWERS |
GRADE A | 100% CORRECT
T/F) Shadowing requires the trainer to both demonstrate a task and explain
to the trainee what they are doing at the same time. - CORRECT ANSWER-True
What are the four key elements of training? - CORRECT ANSWER-1) Gauge
2) Share
3) Coach
4) Protect
Who in the cafe must the Team Lead meet with before starting their shift? -
CORRECT ANSWER-MIC & Departing Team Lead
(T/F) Protecting time to study is part of the Team Lead's responsibility when
training someone. - CORRECT ANSWER-True
Which statement is TRUE about the cafe's goal to keep items in stock? -
CORRECT ANSWER-My zone should stay 100% stocked in all products through
at least 2 PM.
, When training, where do you find the goals for each station? - CORRECT
ANSWER-On the first page of the training plan
(T/F) When training in a service position, it's okay to start with trainees
doing the physical tasks while the Team Lead interacts with guests. -
CORRECT ANSWER-True
How does the rule of "more than 2, I'm calling you" apply to Team Leads? -
CORRECT ANSWER-Delegating if aware of more than 2 tasks to complete in
longer than 60 secs
What is the 60-second rule for Team Leads? - CORRECT ANSWER-If you can't
do it yourself in less than 60 secs, delegate it to someone else
(T/F) "Engage" at Panera means being present and making a positive
connection. - CORRECT ANSWER-True
(T/F) Station-specific information on a training plan needs your explanation
and context before a trainee can fully understand it. - CORRECT ANSWER-True
Order of Importance for priorities - CORRECT ANSWER-1) Safety & Security
2) Guest
3) Product Quality & Availability
4) Scheduled of Timed
5) Routine
UPDATE 2025| QUESTIONS AND CORRECT ANSWERS |
GRADE A | 100% CORRECT
T/F) Shadowing requires the trainer to both demonstrate a task and explain
to the trainee what they are doing at the same time. - CORRECT ANSWER-True
What are the four key elements of training? - CORRECT ANSWER-1) Gauge
2) Share
3) Coach
4) Protect
Who in the cafe must the Team Lead meet with before starting their shift? -
CORRECT ANSWER-MIC & Departing Team Lead
(T/F) Protecting time to study is part of the Team Lead's responsibility when
training someone. - CORRECT ANSWER-True
Which statement is TRUE about the cafe's goal to keep items in stock? -
CORRECT ANSWER-My zone should stay 100% stocked in all products through
at least 2 PM.
, When training, where do you find the goals for each station? - CORRECT
ANSWER-On the first page of the training plan
(T/F) When training in a service position, it's okay to start with trainees
doing the physical tasks while the Team Lead interacts with guests. -
CORRECT ANSWER-True
How does the rule of "more than 2, I'm calling you" apply to Team Leads? -
CORRECT ANSWER-Delegating if aware of more than 2 tasks to complete in
longer than 60 secs
What is the 60-second rule for Team Leads? - CORRECT ANSWER-If you can't
do it yourself in less than 60 secs, delegate it to someone else
(T/F) "Engage" at Panera means being present and making a positive
connection. - CORRECT ANSWER-True
(T/F) Station-specific information on a training plan needs your explanation
and context before a trainee can fully understand it. - CORRECT ANSWER-True
Order of Importance for priorities - CORRECT ANSWER-1) Safety & Security
2) Guest
3) Product Quality & Availability
4) Scheduled of Timed
5) Routine
