PGA 3.0 LEVEL 2 STUDY GUIDE EXAM
2025 QUESTIONS AND ANSWERS
The vision, core values, and mission statement of a golf facility should be developed
concurrently with establishing a facility-wide business plan that includes concrete goals with
strategies for meeting them. (T/F) - ANS True
What department is considered the core business unit of most facilities? - ANS Golf
Operations
Policies and procedures are port of which support element of the golf operation's organization?
- ANS Systems
What is the most accurate description of the relationship between the facility's business plan
and the golf operation? - ANS Golf Operation is very core and center of the golf business plan
What is the principal focus of golf operations? Systems Operational Manual - ANS
What combination of interaction strategies would be the first choice for promoting a positive
facility-wide culture? - ANS Involving and Supporting
From a functional perspective, a vendor is what kind of resource? - ANS Financial
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, What must exist for a facility to have a positive culture? - ANS Resources
What would a typical organizational chart of a golf operation show? - ANS Staff roles and the
relationships between them
What is the most likely determinant of the complexity of a facility's organizational chart? -
ANS Size of facility and number of resources
What determines the complexity of a facility's organization chart? Size of facility, number of
services offered, type of facility, mission - ANS
Staff is considered a tangible facility resource? (T/F) - ANS True
What intangible resource is key to enabling and facilitating peak performance? - ANS Culture
How can facilities foster a positive culture of improvement? - ANS Open communication and
discussion
How can a facility foster a culture of improvement? - ANS Evolving / Everyone on board
"Identify staffing needs" is one of the staff-management roles in running a golf operation. (T/F)
- ANS True
Job descriptions should identify the skills necessary to accomplish the tasks associated with
each position. (T/F) - ANS True
High-performance profiling is a tool that can be used to communicate a uniform set of facility-
wide expectations for all employees. (T/F) - ANS True
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, Self-assessments are an appropriate means for facility staff to align their personal goals with
business goals. (T/F) - ANS True
New teachers observed the lead instructor at a golf facility conduct a short game clinic. This is
an example of external staff training. (T/F) - ANS False
What should a manager consider when determining the number of employees needed to run
an operation? - ANS Human resources it will take
What should golf facilities consider doing to elevate staff performance in meeting management
and customer expectations? - ANS Create high performance profiles
What is the advantage of asking open-ended questions during the interview process? Lead to
unbiased answers - ANS
What is an example of external staff training? - ANS Employee going to the PGA Show
Reduced training needs is one of the anticipated benefits of adopting new point of sale system
technology. (T/F) - ANS False
What is the first step in acquiring a new technology-based system? - ANS Assess facility
needs
What are procedures? - ANS Step by step instructions on how to implement policies and
complete specific tasks
What are policies? - ANS Guidelines and rules laid down by management that outline the
course of action in various situations
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, Why should employees be involved in creating and revising policies or procedures? -
ANS Encourages staff to buy in to the guidelines it sets out
What is a management tool for defining the structure of the golf operation? - ANS Business
planning - Policies and procedures
Promotion is one of the four "Ps" of marketing? (T/F) - ANS True
What does the American Marketing Association refer to as a name, term, sign, symbol or
design, or combination of them intended to identify the goods and services of a seller? -
ANS Brand
What is an example of indirect competition to an 18-hole daily fee facility? - ANS Fitness and
tennis club
What is an example of an attraction program at a golf facility? - ANS Clinic showing new
golfers how to warm up
Social media is a method that professionals can use to communicate with potential and existing
customers. (T/F) - ANS True
Cost-benefit analysis is a way to assess a promotional strategy. (T/F) - ANS True
What is a reliable indicator of the effectiveness of a promotional program targeting retail sales?
- ANS Increase in sales compared to prior year
How can a facility determine the viability of a promotional program? - ANS Cost-benefit
analysis, interviewing customers, written surveys
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2025 QUESTIONS AND ANSWERS
The vision, core values, and mission statement of a golf facility should be developed
concurrently with establishing a facility-wide business plan that includes concrete goals with
strategies for meeting them. (T/F) - ANS True
What department is considered the core business unit of most facilities? - ANS Golf
Operations
Policies and procedures are port of which support element of the golf operation's organization?
- ANS Systems
What is the most accurate description of the relationship between the facility's business plan
and the golf operation? - ANS Golf Operation is very core and center of the golf business plan
What is the principal focus of golf operations? Systems Operational Manual - ANS
What combination of interaction strategies would be the first choice for promoting a positive
facility-wide culture? - ANS Involving and Supporting
From a functional perspective, a vendor is what kind of resource? - ANS Financial
1Page
@COPYRIGHT FYNDLAY 2025/2026
, What must exist for a facility to have a positive culture? - ANS Resources
What would a typical organizational chart of a golf operation show? - ANS Staff roles and the
relationships between them
What is the most likely determinant of the complexity of a facility's organizational chart? -
ANS Size of facility and number of resources
What determines the complexity of a facility's organization chart? Size of facility, number of
services offered, type of facility, mission - ANS
Staff is considered a tangible facility resource? (T/F) - ANS True
What intangible resource is key to enabling and facilitating peak performance? - ANS Culture
How can facilities foster a positive culture of improvement? - ANS Open communication and
discussion
How can a facility foster a culture of improvement? - ANS Evolving / Everyone on board
"Identify staffing needs" is one of the staff-management roles in running a golf operation. (T/F)
- ANS True
Job descriptions should identify the skills necessary to accomplish the tasks associated with
each position. (T/F) - ANS True
High-performance profiling is a tool that can be used to communicate a uniform set of facility-
wide expectations for all employees. (T/F) - ANS True
2
Page
@COPYRIGHT FYNDLAY 2025/2026
, Self-assessments are an appropriate means for facility staff to align their personal goals with
business goals. (T/F) - ANS True
New teachers observed the lead instructor at a golf facility conduct a short game clinic. This is
an example of external staff training. (T/F) - ANS False
What should a manager consider when determining the number of employees needed to run
an operation? - ANS Human resources it will take
What should golf facilities consider doing to elevate staff performance in meeting management
and customer expectations? - ANS Create high performance profiles
What is the advantage of asking open-ended questions during the interview process? Lead to
unbiased answers - ANS
What is an example of external staff training? - ANS Employee going to the PGA Show
Reduced training needs is one of the anticipated benefits of adopting new point of sale system
technology. (T/F) - ANS False
What is the first step in acquiring a new technology-based system? - ANS Assess facility
needs
What are procedures? - ANS Step by step instructions on how to implement policies and
complete specific tasks
What are policies? - ANS Guidelines and rules laid down by management that outline the
course of action in various situations
3
Page
@COPYRIGHT FYNDLAY 2025/2026
, Why should employees be involved in creating and revising policies or procedures? -
ANS Encourages staff to buy in to the guidelines it sets out
What is a management tool for defining the structure of the golf operation? - ANS Business
planning - Policies and procedures
Promotion is one of the four "Ps" of marketing? (T/F) - ANS True
What does the American Marketing Association refer to as a name, term, sign, symbol or
design, or combination of them intended to identify the goods and services of a seller? -
ANS Brand
What is an example of indirect competition to an 18-hole daily fee facility? - ANS Fitness and
tennis club
What is an example of an attraction program at a golf facility? - ANS Clinic showing new
golfers how to warm up
Social media is a method that professionals can use to communicate with potential and existing
customers. (T/F) - ANS True
Cost-benefit analysis is a way to assess a promotional strategy. (T/F) - ANS True
What is a reliable indicator of the effectiveness of a promotional program targeting retail sales?
- ANS Increase in sales compared to prior year
How can a facility determine the viability of a promotional program? - ANS Cost-benefit
analysis, interviewing customers, written surveys
4
Page
@COPYRIGHT FYNDLAY 2025/2026
