1|Page
CMPT 310 - Final Exam |2025-2026 LATEST UPDATED| REAL EXAM
QUESTIONS AND ANSWERS | 100% RATED CORRECT | 100% VERFIED
| ALREADY GRADED A+
A technician has determined that a laptop keyboard will need to be removed in order to replace
the laptop's CPU cooling fan.
Which of the following steps will most likely be required before the technician can remove the
keyboard from the laptop? (Select TWO.)
A.The keyboard backlight will need to be toggled off by using the appropriate Fn keys.
B.The technician will need to remove the display assembly and system board.
C.The keyboard cable will need to be disconnected from the mini-PCIe slot
D.The keyboard cable(s) will need to be disconnected from the ZIF socket(s).
E.The keyboard bezel will need to be removed. - (answer)The keyboard bezel will need to be
removed.
The keyboard cable(s) will need to be disconnected from the ZIF socket(s).
A technician needs to service a laptop computer that is experiencing an intermittent problem with
the display.
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Which of the following will be most effective at helping the technician complete the work in a
timely and efficient manner? (Select TWO).
a.Document and label the location of the screws and cables before removing them.
b.Charge the laptop battery pack so it is ready to return to the customer with a full charge.
c.Compare the system board display connections with a properly functioning laptop.
d.Provide the customer with a laptop to use while the failing unit is being repaired.
e.Organize and place all parts and screws and in one place. - (answer)Organize and place all
parts and screws and in one place.
Document and label the location of the screws and cables before removing them.
A user called to inform you that the laptop she purchased yesterday is malfunctioning and will
not connect to her wireless network. You personally checked to verify that the wireless worked
properly before the user left your office. The user states she rebooted the computer several times
but the problem still persists.
Which of the following is the first step you should take to assist the user in resolving this issue?
a.Inform the user she will need to return the laptop so you can replace the internal Wi-Fi card and
verify wireless functionality.
b.Have the user press the appropriate function key combination to enable the wireless radio and
then attempt to connect to the wireless network.
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c.Ask the user to turn on the laptop's airplane mode and attempt to reconnect to the wireless
network.
d.Instruct the user on how to reseat the internal mini-PCIe wireless adapter and try to connect to
the wireless network - (answer)Have the user press the appropriate function key combination to
enable the wireless radio and then attempt to connect to the wireless network.
What is the connector called on a network cable that connects to an Ethernet port?
a.RJ-45
b.USB
c.RJ-11
d.DB9 - (answer)RJ-45
What is the component called that usually has a dual-voltage selector switch and has cables that
connect to the motherboard and internal components?
a.PSU
b.DIMM
c.HDD
d.PCIe - (answer)PSU
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How many pins are in the power supply connector that is typically used on most motherboards
today?
a.24-pin
b.8-pin
c.15-pin
d.20-pin - (answer)24-pin
What acronym is another name for static electricity, which can damage chips and destroy
motherboards?
a.LCD
b.ESD
c.EMI
d.CRT - (answer)ESD
When is it okay to touch the inside of a computer that is turned on?
a.When using a multimeter to measure voltage output
b.When reassembling the computer
c.When a qualified electronics expert or electrician is present
CMPT 310 - Final Exam |2025-2026 LATEST UPDATED| REAL EXAM
QUESTIONS AND ANSWERS | 100% RATED CORRECT | 100% VERFIED
| ALREADY GRADED A+
A technician has determined that a laptop keyboard will need to be removed in order to replace
the laptop's CPU cooling fan.
Which of the following steps will most likely be required before the technician can remove the
keyboard from the laptop? (Select TWO.)
A.The keyboard backlight will need to be toggled off by using the appropriate Fn keys.
B.The technician will need to remove the display assembly and system board.
C.The keyboard cable will need to be disconnected from the mini-PCIe slot
D.The keyboard cable(s) will need to be disconnected from the ZIF socket(s).
E.The keyboard bezel will need to be removed. - (answer)The keyboard bezel will need to be
removed.
The keyboard cable(s) will need to be disconnected from the ZIF socket(s).
A technician needs to service a laptop computer that is experiencing an intermittent problem with
the display.
,2|Page
Which of the following will be most effective at helping the technician complete the work in a
timely and efficient manner? (Select TWO).
a.Document and label the location of the screws and cables before removing them.
b.Charge the laptop battery pack so it is ready to return to the customer with a full charge.
c.Compare the system board display connections with a properly functioning laptop.
d.Provide the customer with a laptop to use while the failing unit is being repaired.
e.Organize and place all parts and screws and in one place. - (answer)Organize and place all
parts and screws and in one place.
Document and label the location of the screws and cables before removing them.
A user called to inform you that the laptop she purchased yesterday is malfunctioning and will
not connect to her wireless network. You personally checked to verify that the wireless worked
properly before the user left your office. The user states she rebooted the computer several times
but the problem still persists.
Which of the following is the first step you should take to assist the user in resolving this issue?
a.Inform the user she will need to return the laptop so you can replace the internal Wi-Fi card and
verify wireless functionality.
b.Have the user press the appropriate function key combination to enable the wireless radio and
then attempt to connect to the wireless network.
,3|Page
c.Ask the user to turn on the laptop's airplane mode and attempt to reconnect to the wireless
network.
d.Instruct the user on how to reseat the internal mini-PCIe wireless adapter and try to connect to
the wireless network - (answer)Have the user press the appropriate function key combination to
enable the wireless radio and then attempt to connect to the wireless network.
What is the connector called on a network cable that connects to an Ethernet port?
a.RJ-45
b.USB
c.RJ-11
d.DB9 - (answer)RJ-45
What is the component called that usually has a dual-voltage selector switch and has cables that
connect to the motherboard and internal components?
a.PSU
b.DIMM
c.HDD
d.PCIe - (answer)PSU
, 4|Page
How many pins are in the power supply connector that is typically used on most motherboards
today?
a.24-pin
b.8-pin
c.15-pin
d.20-pin - (answer)24-pin
What acronym is another name for static electricity, which can damage chips and destroy
motherboards?
a.LCD
b.ESD
c.EMI
d.CRT - (answer)ESD
When is it okay to touch the inside of a computer that is turned on?
a.When using a multimeter to measure voltage output
b.When reassembling the computer
c.When a qualified electronics expert or electrician is present
