Wellcare ACT Celene Mastery 2025/2026
Exam Questions with 100% Correct
Answers | Latest Update
You can help prevent grievances by: (Select all that apply.) - 🧠ANSWER ✔✔a.
Always confirming availability of the beneficiary's primary and specialist
providers by using the provider search tool available on the plan's website.
b. Always using plan materials to clearly explain plan benefits and cost (including
medications) and check for understanding.
c. Always confirming a beneficiary's intent to enroll before accepting their
enrollment application.
(All of the above)
Which of the following is not an example of Protected Health Information (PHI)? -
🧠ANSWER ✔✔Library card
, When enrolling a D-SNP beneficiary, be sure to verify plan enrollment eligibility
and that the Medicare Savings Program (MSP) level is eligible for the requested
plan. - 🧠ANSWER ✔✔True
Member PHI can be stored on an external hard drive or a cloud storage service like
Google Drive or Apple Cloud. - 🧠ANSWER ✔✔False
Medicare Star Ratings and performance are at the forefront of Wellcare's quality
strategy. Wellcare's quality focus consists of six drivers. Which of the following is
not a Wellcare quality driver? - 🧠ANSWER ✔✔Member Payments - (The Six
Drivers are Member Service, Serving Government Customers, Selection and
Enrollment, Reputation, Requirement of Participation, Bonus Payment.)
Agents must meet all required contracting, training, and certification requirements
to be eligible to sell Wellcare's Medicare products. - 🧠ANSWER ✔✔True
The information contained within ACT will equip agents to certify, market, and
sell which health plans? - 🧠ANSWER ✔✔All of the above (Ascension Complete
and Wellcare)
Which of the following statements about completing telephonic enrollments is
FALSE? - 🧠ANSWER ✔✔Must include most of the required elements necessary
to complete the enrollment.
Exam Questions with 100% Correct
Answers | Latest Update
You can help prevent grievances by: (Select all that apply.) - 🧠ANSWER ✔✔a.
Always confirming availability of the beneficiary's primary and specialist
providers by using the provider search tool available on the plan's website.
b. Always using plan materials to clearly explain plan benefits and cost (including
medications) and check for understanding.
c. Always confirming a beneficiary's intent to enroll before accepting their
enrollment application.
(All of the above)
Which of the following is not an example of Protected Health Information (PHI)? -
🧠ANSWER ✔✔Library card
, When enrolling a D-SNP beneficiary, be sure to verify plan enrollment eligibility
and that the Medicare Savings Program (MSP) level is eligible for the requested
plan. - 🧠ANSWER ✔✔True
Member PHI can be stored on an external hard drive or a cloud storage service like
Google Drive or Apple Cloud. - 🧠ANSWER ✔✔False
Medicare Star Ratings and performance are at the forefront of Wellcare's quality
strategy. Wellcare's quality focus consists of six drivers. Which of the following is
not a Wellcare quality driver? - 🧠ANSWER ✔✔Member Payments - (The Six
Drivers are Member Service, Serving Government Customers, Selection and
Enrollment, Reputation, Requirement of Participation, Bonus Payment.)
Agents must meet all required contracting, training, and certification requirements
to be eligible to sell Wellcare's Medicare products. - 🧠ANSWER ✔✔True
The information contained within ACT will equip agents to certify, market, and
sell which health plans? - 🧠ANSWER ✔✔All of the above (Ascension Complete
and Wellcare)
Which of the following statements about completing telephonic enrollments is
FALSE? - 🧠ANSWER ✔✔Must include most of the required elements necessary
to complete the enrollment.
