Methods of Communication
with Customers
Comprehensive Questions
(Frequently Tested) with
Verified Answers Graded A+
Branch - Answer: A physical place where the customer will visit to carry out transactions
Advantages of Branches - Answer: Transactions can be carried out immediately.
Additional services, e.g., advice can be offered.
Disadvantages of Branches - Answer: Restricted to bank opening hours.
Long queues can make the process time consuming.
Online Banking - Answer: The use of the internet to carry out banking transactions.
Advantages of Online Banking - Answer: Available 24/7.
High degree of privacy.