UPDATED ACTUAL Exam Questions and
CORRECT Answers
products - CORRECT ANSWER - physical goods that you can buy and sell
services - CORRECT ANSWER - things that you pay for--someone's expertise--they are
intangible things
retail - CORRECT ANSWER - the process of selling products and services to customers in
order to earn a profit
customers - CORRECT ANSWER - people who purchase goods and services from a
business
retail ecosystem - CORRECT ANSWER - an interconnected system of approaches
designed to meet the goal of retail
goal of retail - CORRECT ANSWER - provide customers with the goods and services they
want--when, where, and how they want them
multichannel retail - CORRECT ANSWER - customers have many channels, but the
channels are not connected to one another
omnichannel retail - CORRECT ANSWER - customers have many channels, and the
channels are connected using technology
manufacturer - CORRECT ANSWER - they produce or make finished products