ASAP PACE Certificate || 100% Verified Answers.
Convergent thinking correct answers Relies on reason and logic to find the one best answer to a
question
Divergent thinking correct answers Focuses on producing a broad variety of ideas
interpersonal communication correct answers the exchange of thoughts, feelings, and beliefs
between two or more people
Why do we communicate interpersonally? correct answers Share and collect business data.
Express our ideas and opinions and understand those of others.
Give and receive emotional support.
Make decisions and solve problems.
Influence the attitudes and behaviors of others.
Establish and maintain relationships.
Collaborate and achieve goals.
Types of communication correct answers verbal and nonverbal.
Email, phone, memos, IM, social media, face to face.
One on one and one to many.
Levels of Communication correct answers 1. Casual
2. Critical
3. Crucial
casual communication: low intensity and casual. "Did you see the show last night?"
,Critical communication: a higher level of importance, having a phone call with a project owner
about a status update.
Crucial communication: opposing opinions, high stakes strong emotions, EX: Performance
reviews. Job offer scenario. Negotiations.
Effective communicators adjust their communication based on the level of intensity and where
they are on the communication scale. You have to adapt as the convo ebbs and flows.
Crucial Communication Components correct answers Opposing opinions, high stakes, strong
emotions
Communication Cycle correct answers Sender > Message > Receiver
Sender sends and receiver receives.
Sender encodes the message and sends it.
Receiver decodes the message and interprets it.
The receiver responds and becomes the sender.
Main 3 Components of Communication correct answers 1. Word Choice
2. Tone of Voice
3. Body Language
components of communication correct answers Words - 10% importance, but still important.
Tone - 35% - Becomes important on the telephone. We can read tone of voice in an email as
well.
Body language - 55% VERY IMPORTANT when doing face to face convo.
,Context and listening are still important.
Word Choice (% of meaning) correct answers 10%
Tone of Voice (% of meaning) correct answers 35%
Body Language (% of meaning) correct answers 55%
Word Choice correct answers Choose words wisely. Words to avoid are: Vague words, unclear
words, buzzwords, jargon, obscure, too many words. Indirect. Overly technical and complicated
words.
"per my last email" is bad
"first of all"
"what I said was"
These are all bad.
WE WANT TO BE PRECISE IN ALL COMMUNICATION AND CLEAR TO THE
RECEIVER. WE DONT WANT TO USE TOO MANY WORDS TO CONVERY MESSAGE
Tone of Voice Elements correct answers Pitch, Pace, Volume, Inflection, Emphasis
Pitch - good voice high or low
Pace - quick or slow talking
Volume - loud or quiet voice
Inflection - up and down of voice
Emphasis - stress on certain words of importance
, Body Language Elements correct answers Eye Contact, Facial Expression, Positioning, Gestures
Eye contact - maintain good eye contact
facial expressions - maintain a neutral expression or mirror the person who is talking to you to
ensure understanding
positioning - no crossed arms
gestures - positive gestures
Context Elements correct answers Place, People, Purpose
Context has a lot to do with the type of conversation to be had. This determines what to say and
what not to say.
Place - where is the communication happening?
People - who are you talking to and who is around you? what is your relationship to them?
Purpose - why is the communication taking place.
we must take all of this into account when deciding how to communicate.
Listening correct answers Empathetic listening is when the listener echoes, restates and clarifies.
Can be non-verbal or verbal.
Can be passive or active.
Passive listening is when you listen to a podcast; there is no need to communicate. Someone is
giving a speech.
Active listening means you engage with the communicator and give feedback.
non-verbal listening means
-not interrupting
-removing distractions
Convergent thinking correct answers Relies on reason and logic to find the one best answer to a
question
Divergent thinking correct answers Focuses on producing a broad variety of ideas
interpersonal communication correct answers the exchange of thoughts, feelings, and beliefs
between two or more people
Why do we communicate interpersonally? correct answers Share and collect business data.
Express our ideas and opinions and understand those of others.
Give and receive emotional support.
Make decisions and solve problems.
Influence the attitudes and behaviors of others.
Establish and maintain relationships.
Collaborate and achieve goals.
Types of communication correct answers verbal and nonverbal.
Email, phone, memos, IM, social media, face to face.
One on one and one to many.
Levels of Communication correct answers 1. Casual
2. Critical
3. Crucial
casual communication: low intensity and casual. "Did you see the show last night?"
,Critical communication: a higher level of importance, having a phone call with a project owner
about a status update.
Crucial communication: opposing opinions, high stakes strong emotions, EX: Performance
reviews. Job offer scenario. Negotiations.
Effective communicators adjust their communication based on the level of intensity and where
they are on the communication scale. You have to adapt as the convo ebbs and flows.
Crucial Communication Components correct answers Opposing opinions, high stakes, strong
emotions
Communication Cycle correct answers Sender > Message > Receiver
Sender sends and receiver receives.
Sender encodes the message and sends it.
Receiver decodes the message and interprets it.
The receiver responds and becomes the sender.
Main 3 Components of Communication correct answers 1. Word Choice
2. Tone of Voice
3. Body Language
components of communication correct answers Words - 10% importance, but still important.
Tone - 35% - Becomes important on the telephone. We can read tone of voice in an email as
well.
Body language - 55% VERY IMPORTANT when doing face to face convo.
,Context and listening are still important.
Word Choice (% of meaning) correct answers 10%
Tone of Voice (% of meaning) correct answers 35%
Body Language (% of meaning) correct answers 55%
Word Choice correct answers Choose words wisely. Words to avoid are: Vague words, unclear
words, buzzwords, jargon, obscure, too many words. Indirect. Overly technical and complicated
words.
"per my last email" is bad
"first of all"
"what I said was"
These are all bad.
WE WANT TO BE PRECISE IN ALL COMMUNICATION AND CLEAR TO THE
RECEIVER. WE DONT WANT TO USE TOO MANY WORDS TO CONVERY MESSAGE
Tone of Voice Elements correct answers Pitch, Pace, Volume, Inflection, Emphasis
Pitch - good voice high or low
Pace - quick or slow talking
Volume - loud or quiet voice
Inflection - up and down of voice
Emphasis - stress on certain words of importance
, Body Language Elements correct answers Eye Contact, Facial Expression, Positioning, Gestures
Eye contact - maintain good eye contact
facial expressions - maintain a neutral expression or mirror the person who is talking to you to
ensure understanding
positioning - no crossed arms
gestures - positive gestures
Context Elements correct answers Place, People, Purpose
Context has a lot to do with the type of conversation to be had. This determines what to say and
what not to say.
Place - where is the communication happening?
People - who are you talking to and who is around you? what is your relationship to them?
Purpose - why is the communication taking place.
we must take all of this into account when deciding how to communicate.
Listening correct answers Empathetic listening is when the listener echoes, restates and clarifies.
Can be non-verbal or verbal.
Can be passive or active.
Passive listening is when you listen to a podcast; there is no need to communicate. Someone is
giving a speech.
Active listening means you engage with the communicator and give feedback.
non-verbal listening means
-not interrupting
-removing distractions
