Administrative Professional Certification Review || 100% Verified
Solutions.
Positive Language correct answers can be done, read or hear things from the positive point of
view, Language that creates goodwill and gives more options to receivers than negative
language.
Tone correct answers your communication
Goodwill correct answers major concern
Positive Letters correct answers yes to the message receiver, can be done, direct, deductive
approach
Routine Letters correct answers positive tone and clearly communicate whatever message is
intended, using direct strategy and develop ideas in a straight forward manner. State immediately
why you are writing, explain in body why you are writing, present details that explain your
request or response. Specify what you want reader to do
Negative Letters correct answers reader knows reason for rejection, bad news is revealed with
sensitivity, acceptance - understand/indirect pattern, maintain positive image, message clarity,
protection (avoid liability)
Persuasive Letters correct answers message-receiver needs, wants, or may have interest in,
Letters that attempt to influence the behavior and thinking of another person or group at the
reading thereof
Form Letters correct answers personalized repetitive letters, letters with variable information,
letters from form paragraphs
,Parts of memoranda correct answers to, from, date, subject, and message, reply, signatures, and
copy notation
Consistency correct answers basic rule of written communications
Abstracting Techniques correct answers photocopying and highlighting key points, preparation
of a summary of key points in a document (such a summary in paraphrased from is called a
précis)
Primary Data correct answers Original documents, information from files, interviews,
questionnaires, personal observations, research studies, Facts collected specifically for the
problem or project at hand.
Secondary Data correct answers publication already in print (books, magazines, pamphlets, etc.),
Information that already exists somewhere, having been collected for another purpose
Reports are made up of the following correct answers Prefatory Parts
Introduction
Body
Summary
Supplementary Data
Prefatory Parts of a report correct answers cover, title fly, title page, letter of authorization, letter
of transmittal, table of contents, table of tables, and abstract
Introduction of a report correct answers presents information about the authorization for the
report
Body of a report correct answers explanation and presentation of data, the bulk of the report or
proposal.
,Summary, conclusion of a report correct answers Summary of the report
Supplementary Data/Appendices of a report correct answers Appendix, bibliography, and index
Direct Approach correct answers The direct approach anticipates no resistance to its message--
for instance, "you've been hired," "your order is being shipped today," or even "the project will
be done in one week."
In this case, organizing your message is simple. Memos and letters should have some kind of
brief introduction, sometimes as its own paragraph. The introduction is simply a straightforward
statement of the main point of the message. For instance, if you are writing a letter to confirm an
order, simply begin by stating, "We have received your order and are shipping it today." Then the
rest of the letter can provide details like shipping time, cost, etc.
Whenever possible, use the direct approach. Most readers are in a hurry and want the main point
up front. And if there's no reason for them to respond negatively, there's no reason to delay that
main point.
Keep in mind that the direct approach applies equally to letters, memos, and e-mail messages
Indirect approach correct answers Sometimes, your letter, memo, or e-mail message contains
"bad news" of some type. One that strategically delays the bad news until your reader has been
prepared to accept or deal with it in a positive way.
In this instance, organizing your message can be a bit more complicated and call for a bit more
strategy. Think of situations in which you've had to communicate bad news orally.
Now be careful with buffers. What you don't want to do is create the impression that you're
stalling or attempting to hide the negative message. If there is bad news to communicate, you
have to be honest in communicating it and you need to get to it in a way that doesn't waste your
reader's time. However, a well-placed paragraph, sentence, or just a phrase can go a long way
, toward softening the blow and helping readers realize that even though the news is bad, you still
have their best interests in mind.
Deductive Reasoning correct answers Deductive and inductive refer to two distinct logical
processes. Deductive reasoning is a logical process in which a conclusion drawn from a set of
premises contains no more information than the premises taken collectively. All dogs are
animals; this is a dog; therefore, this is an animal: The truth of the conclusion is dependent only
on the method. All men are apes; this is a man; therefore, this is an ape: The conclusion is
logically true, although the premise is absurd.
Inductive Reasoning correct answers Inductive reasoning is a logical process in which a
conclusion is proposed that contains more information than the observations or experience on
which it is based. Every crow ever seen was black; all crows are black: The truth of the
conclusion is verifiable only in terms of future experience and certainty is attainable only if all
possible instances have been examined. In the example, there is no certainty that a white crow
will not be found tomorrow, although past experience would make such an occurrence seem
unlikely.
Logical Format correct answers (inductive or indirect) Introduction, body, terminal section
Psychological Format correct answers (deductive or direct) Terminal Section, Introduction, Body
OR Introduction, Body, Terminal Section
Short Reports: correct answers to, from, date, subject line, introduction, text, terminal section
(conclusion) appendix; Used to expedite interoffice reporting communication in the following
areas: informational memo reports, analytical memo reports, and standardized, printed form
reports, letter reports, annual & progress reports, short report proposals, justification reports,
recommendation reports, feasibility studies
Information Reports correct answers present data without providing an analysis or
recommendations. Designed to inform specific individuals of facts and particulars with regard to
the subject, offer data, facts, feedback, and other types of information, without analysis or
recommendations.
Solutions.
Positive Language correct answers can be done, read or hear things from the positive point of
view, Language that creates goodwill and gives more options to receivers than negative
language.
Tone correct answers your communication
Goodwill correct answers major concern
Positive Letters correct answers yes to the message receiver, can be done, direct, deductive
approach
Routine Letters correct answers positive tone and clearly communicate whatever message is
intended, using direct strategy and develop ideas in a straight forward manner. State immediately
why you are writing, explain in body why you are writing, present details that explain your
request or response. Specify what you want reader to do
Negative Letters correct answers reader knows reason for rejection, bad news is revealed with
sensitivity, acceptance - understand/indirect pattern, maintain positive image, message clarity,
protection (avoid liability)
Persuasive Letters correct answers message-receiver needs, wants, or may have interest in,
Letters that attempt to influence the behavior and thinking of another person or group at the
reading thereof
Form Letters correct answers personalized repetitive letters, letters with variable information,
letters from form paragraphs
,Parts of memoranda correct answers to, from, date, subject, and message, reply, signatures, and
copy notation
Consistency correct answers basic rule of written communications
Abstracting Techniques correct answers photocopying and highlighting key points, preparation
of a summary of key points in a document (such a summary in paraphrased from is called a
précis)
Primary Data correct answers Original documents, information from files, interviews,
questionnaires, personal observations, research studies, Facts collected specifically for the
problem or project at hand.
Secondary Data correct answers publication already in print (books, magazines, pamphlets, etc.),
Information that already exists somewhere, having been collected for another purpose
Reports are made up of the following correct answers Prefatory Parts
Introduction
Body
Summary
Supplementary Data
Prefatory Parts of a report correct answers cover, title fly, title page, letter of authorization, letter
of transmittal, table of contents, table of tables, and abstract
Introduction of a report correct answers presents information about the authorization for the
report
Body of a report correct answers explanation and presentation of data, the bulk of the report or
proposal.
,Summary, conclusion of a report correct answers Summary of the report
Supplementary Data/Appendices of a report correct answers Appendix, bibliography, and index
Direct Approach correct answers The direct approach anticipates no resistance to its message--
for instance, "you've been hired," "your order is being shipped today," or even "the project will
be done in one week."
In this case, organizing your message is simple. Memos and letters should have some kind of
brief introduction, sometimes as its own paragraph. The introduction is simply a straightforward
statement of the main point of the message. For instance, if you are writing a letter to confirm an
order, simply begin by stating, "We have received your order and are shipping it today." Then the
rest of the letter can provide details like shipping time, cost, etc.
Whenever possible, use the direct approach. Most readers are in a hurry and want the main point
up front. And if there's no reason for them to respond negatively, there's no reason to delay that
main point.
Keep in mind that the direct approach applies equally to letters, memos, and e-mail messages
Indirect approach correct answers Sometimes, your letter, memo, or e-mail message contains
"bad news" of some type. One that strategically delays the bad news until your reader has been
prepared to accept or deal with it in a positive way.
In this instance, organizing your message can be a bit more complicated and call for a bit more
strategy. Think of situations in which you've had to communicate bad news orally.
Now be careful with buffers. What you don't want to do is create the impression that you're
stalling or attempting to hide the negative message. If there is bad news to communicate, you
have to be honest in communicating it and you need to get to it in a way that doesn't waste your
reader's time. However, a well-placed paragraph, sentence, or just a phrase can go a long way
, toward softening the blow and helping readers realize that even though the news is bad, you still
have their best interests in mind.
Deductive Reasoning correct answers Deductive and inductive refer to two distinct logical
processes. Deductive reasoning is a logical process in which a conclusion drawn from a set of
premises contains no more information than the premises taken collectively. All dogs are
animals; this is a dog; therefore, this is an animal: The truth of the conclusion is dependent only
on the method. All men are apes; this is a man; therefore, this is an ape: The conclusion is
logically true, although the premise is absurd.
Inductive Reasoning correct answers Inductive reasoning is a logical process in which a
conclusion is proposed that contains more information than the observations or experience on
which it is based. Every crow ever seen was black; all crows are black: The truth of the
conclusion is verifiable only in terms of future experience and certainty is attainable only if all
possible instances have been examined. In the example, there is no certainty that a white crow
will not be found tomorrow, although past experience would make such an occurrence seem
unlikely.
Logical Format correct answers (inductive or indirect) Introduction, body, terminal section
Psychological Format correct answers (deductive or direct) Terminal Section, Introduction, Body
OR Introduction, Body, Terminal Section
Short Reports: correct answers to, from, date, subject line, introduction, text, terminal section
(conclusion) appendix; Used to expedite interoffice reporting communication in the following
areas: informational memo reports, analytical memo reports, and standardized, printed form
reports, letter reports, annual & progress reports, short report proposals, justification reports,
recommendation reports, feasibility studies
Information Reports correct answers present data without providing an analysis or
recommendations. Designed to inform specific individuals of facts and particulars with regard to
the subject, offer data, facts, feedback, and other types of information, without analysis or
recommendations.
