i
Copyright © 2025 Pearson Education, Inc.
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,Essentials of Organizational Behavior, 16e (Robbins)
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Chapter 1 What Is Organizational Behavior?
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1) The impact of what three areas are investigated in the study of Organizational Behavior?
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A) Profit structure, organizational complexity, and job satisfaction
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B) Individuals, profit structure, and job satisfaction st st st st st
C) Individuals, groups, and job satisfaction st st st st
D) Groups, structure, and profit structure st st st st
E) Individuals, groups, and structure st st st st
Answer: E s t
Explanation: OB investigates the impact that individuals, groups, and structures have on behavior
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within organizations.
st
Diff: 2 st
AACSB: Analytical Thinking Que
s t st st
st. Category: Concept
st s t
LO: 1.1 Define organizational behavior (OB).
s t s t st st st st
2) Which of the following is NOT a core topic of organizational behavior?
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A) Motivation
B) Attitude development st
C) Conflict
D) Resource allocation st
E) Work design st st
Answer: D s t
Explanation: OB includes the core topics of motivation, leader behavior and power, interpersonal
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communication, group structure and processes, personality, emotions, and values, attitude develop
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ment and perception, change processes, conflict and negotiation, and work design. It does not inclu
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de resource allocation.
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Diff: 2 st
AACSB: Analytical Thinking Que
s t st st
st. Category: Concept
st s t
LO: 1.1 Define organizational behavior (OB).
s t s t st st st st
1
Copyright © 2025 Pearson Education, Inc. st st st st st
,3) According to a study by Monster (a global employment company), the number one most fre
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quently desired skill in applicants was
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A) ethical
B) technical
C) communication
D) computer
E) accounting s
Answer: C
t s t
Explanation: Monster mined data from nearly one million market- s t st st st st st st st
wide job postings to identify skills that were most often sought by employers. At the top of the list w
st st st st st st st st st st st st st st st st st st st
as communication skills. This was also reiterated by Jeff Weiner, the CEO of LinkedIn.
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Diff: 1 st
AACSB: Analytical Thinking Que s t st st
st. Category: Concept
st s t
LO: 1.1 Define organizational behavior (OB).
s t s t st st st st
4) According to a recent large-scale survey, 58% of managers did NOT receive st . st st st st st st st st st st st
A) pay incentives st
B) training
C) administrative support st
D) insurance
E) office space st st
Answer: B s t
Explanation: Fifty- s t
eight percent of managers reported they had not received any training and 25% admitted they were n
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ot ready to lead others when they were given the role.
st st st st st st st st st st
Diff: 2 st
AACSB: Analytical Thinking Que s t st st
st. Category: Concept
st s t
LO: 1.1 Define organizational behavior (OB).
s t s t st st st st
5) There is a connection between companies which have
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and their attention to organizational behavior principles.
st st st st st st st
A) high turnover rates st st
B) specialized technical processes st st
C) superior financial performance st st
D) long-lasting CEOs st
E) both high turnover rates and long-
st st st st st
lasting CEOs Answer: C st st s t
Explanation: Companies such as Lululemon, the Boston Consulting Group, LinkedIn, Zoom Vide
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o, Google, Facebook, and Southwest Airlines all have incorporated the concepts of organizational b
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ehavior and attribute it to their ability to generate high financial outcomes.
st st st st st st st st st st st
Diff: 2 st
AACSB: Analytical Thinking Que s t st st
st. Category: Concept
st s t
LO: 1.1 Define organizational behavior (OB).
s t s t st st st st
2
Copyright © 2025 Pearson Education, Inc. st st st st st
, 6) is the study of the impact that individuals, groups, and structure have on behavior wit
st st st st st st st st st st st st st st st
hin organizations.
st
A) Leadership
B) Organizational strategy st
C) Performance management st
D) Employee relations st
E) Organizational behavior st st
Answer: E s t
Explanation: Organizational behavior is the field of study that investigates the impact that in
s t st st st st st st st st st st st st
dividuals, groups, and structure have on behavior within organizations, for the purpose of appl
st st st st st st st st st st st st st
ying such knowledge toward improving an organization's effectiveness.
st st st st st st st
Diff: 1 st
AACSB: Analytical Thinking Que s t st st
st. Category: Concept
st s t
LO: 1.1 Define organizational behavior (OB).
s t s t st st st st
7) What are the four main activities managers engage in?
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A) Planning, budgeting, networking, hiring st st st
B) Planning, organizing, leading, controlling st st st
C) Controlling, innovating, hiring, quality control st st st st
D) Monitoring, scheduling, fund raising, leading st st st st
E) Interpersonal, informational, decisional, planning st st st st
Answer: B s t
Explanation: Managers' work can be categorized into four different activities: planning, organizin
s t st st st st st st st st st st
g, leading, and controlling.
st st st
Diff: 2 st
AACSB: Analytical Thinking Que s t st st
st. Category: Concept
st s t
LO: 1.1 Define organizational behavior (OB).
s t s t st st st st
8) The ultimate goal of organizational behavior is to
st . st st st st st st st
A) better understand management st st
B) improve an organization's effectiveness st st st
C) balance diversity st
D) create boilerplates st
E) replace human resources st st st
Answer: B s t
Explanation: OB studies the impact individuals, groups, and structure have on an organization wit
s t st st st st st st st st st st st st
h the ultimate goal of improving effectiveness.
st st st st st st
Diff: 2 st
AACSB: Analytical Thinking Que s t st st
st. Category: Concept
st s t
LO: 1.1 Define organizational behavior (OB).
s t s t st st st st
3
Copyright © 2025 Pearson Education, Inc. st st st st st
Copyright © 2025 Pearson Education, Inc.
st st st st st
,Essentials of Organizational Behavior, 16e (Robbins)
st st st st st st
Chapter 1 What Is Organizational Behavior?
st st st st
1) The impact of what three areas are investigated in the study of Organizational Behavior?
st st st st st st st st st st st st st
A) Profit structure, organizational complexity, and job satisfaction
st st st st st st
B) Individuals, profit structure, and job satisfaction st st st st st
C) Individuals, groups, and job satisfaction st st st st
D) Groups, structure, and profit structure st st st st
E) Individuals, groups, and structure st st st st
Answer: E s t
Explanation: OB investigates the impact that individuals, groups, and structures have on behavior
s t st st st st st st st st st st st st
within organizations.
st
Diff: 2 st
AACSB: Analytical Thinking Que
s t st st
st. Category: Concept
st s t
LO: 1.1 Define organizational behavior (OB).
s t s t st st st st
2) Which of the following is NOT a core topic of organizational behavior?
st st st st st st st st st st st
A) Motivation
B) Attitude development st
C) Conflict
D) Resource allocation st
E) Work design st st
Answer: D s t
Explanation: OB includes the core topics of motivation, leader behavior and power, interpersonal
s t st st st st st st st st st st st st
communication, group structure and processes, personality, emotions, and values, attitude develop
st st st st st st st st st st
ment and perception, change processes, conflict and negotiation, and work design. It does not inclu
st st st st st st st st st st st st st st
de resource allocation.
st st
Diff: 2 st
AACSB: Analytical Thinking Que
s t st st
st. Category: Concept
st s t
LO: 1.1 Define organizational behavior (OB).
s t s t st st st st
1
Copyright © 2025 Pearson Education, Inc. st st st st st
,3) According to a study by Monster (a global employment company), the number one most fre
st st st st st st st st st st st st st st
quently desired skill in applicants was
st . st st st st st
A) ethical
B) technical
C) communication
D) computer
E) accounting s
Answer: C
t s t
Explanation: Monster mined data from nearly one million market- s t st st st st st st st
wide job postings to identify skills that were most often sought by employers. At the top of the list w
st st st st st st st st st st st st st st st st st st st
as communication skills. This was also reiterated by Jeff Weiner, the CEO of LinkedIn.
st st st st st st st st st st st st st
Diff: 1 st
AACSB: Analytical Thinking Que s t st st
st. Category: Concept
st s t
LO: 1.1 Define organizational behavior (OB).
s t s t st st st st
4) According to a recent large-scale survey, 58% of managers did NOT receive st . st st st st st st st st st st st
A) pay incentives st
B) training
C) administrative support st
D) insurance
E) office space st st
Answer: B s t
Explanation: Fifty- s t
eight percent of managers reported they had not received any training and 25% admitted they were n
st st st st st st st st st st st st st st st st
ot ready to lead others when they were given the role.
st st st st st st st st st st
Diff: 2 st
AACSB: Analytical Thinking Que s t st st
st. Category: Concept
st s t
LO: 1.1 Define organizational behavior (OB).
s t s t st st st st
5) There is a connection between companies which have
st st st st st st st st
and their attention to organizational behavior principles.
st st st st st st st
A) high turnover rates st st
B) specialized technical processes st st
C) superior financial performance st st
D) long-lasting CEOs st
E) both high turnover rates and long-
st st st st st
lasting CEOs Answer: C st st s t
Explanation: Companies such as Lululemon, the Boston Consulting Group, LinkedIn, Zoom Vide
s t st st st st st st st st st st
o, Google, Facebook, and Southwest Airlines all have incorporated the concepts of organizational b
st st st st st st st st st st st st st
ehavior and attribute it to their ability to generate high financial outcomes.
st st st st st st st st st st st
Diff: 2 st
AACSB: Analytical Thinking Que s t st st
st. Category: Concept
st s t
LO: 1.1 Define organizational behavior (OB).
s t s t st st st st
2
Copyright © 2025 Pearson Education, Inc. st st st st st
, 6) is the study of the impact that individuals, groups, and structure have on behavior wit
st st st st st st st st st st st st st st st
hin organizations.
st
A) Leadership
B) Organizational strategy st
C) Performance management st
D) Employee relations st
E) Organizational behavior st st
Answer: E s t
Explanation: Organizational behavior is the field of study that investigates the impact that in
s t st st st st st st st st st st st st
dividuals, groups, and structure have on behavior within organizations, for the purpose of appl
st st st st st st st st st st st st st
ying such knowledge toward improving an organization's effectiveness.
st st st st st st st
Diff: 1 st
AACSB: Analytical Thinking Que s t st st
st. Category: Concept
st s t
LO: 1.1 Define organizational behavior (OB).
s t s t st st st st
7) What are the four main activities managers engage in?
st st st st st st st st
A) Planning, budgeting, networking, hiring st st st
B) Planning, organizing, leading, controlling st st st
C) Controlling, innovating, hiring, quality control st st st st
D) Monitoring, scheduling, fund raising, leading st st st st
E) Interpersonal, informational, decisional, planning st st st st
Answer: B s t
Explanation: Managers' work can be categorized into four different activities: planning, organizin
s t st st st st st st st st st st
g, leading, and controlling.
st st st
Diff: 2 st
AACSB: Analytical Thinking Que s t st st
st. Category: Concept
st s t
LO: 1.1 Define organizational behavior (OB).
s t s t st st st st
8) The ultimate goal of organizational behavior is to
st . st st st st st st st
A) better understand management st st
B) improve an organization's effectiveness st st st
C) balance diversity st
D) create boilerplates st
E) replace human resources st st st
Answer: B s t
Explanation: OB studies the impact individuals, groups, and structure have on an organization wit
s t st st st st st st st st st st st st
h the ultimate goal of improving effectiveness.
st st st st st st
Diff: 2 st
AACSB: Analytical Thinking Que s t st st
st. Category: Concept
st s t
LO: 1.1 Define organizational behavior (OB).
s t s t st st st st
3
Copyright © 2025 Pearson Education, Inc. st st st st st
