Smart Serve Exam Questions and Answers

Smart Serve Exam Questions and Answers Beer, Wine and Spirits standard drink - answer- beer-12oz 5% wine-5oz 12% spirits-1.5oz 40% physical signs of intoxication - answer- appearance, movements & vital signs, energy, hand eye coordination mental signs of intoxication - answer- loss of self control, memory, decreased ability to make good decisions, speech and decreased alertness social signs of intoxication - answer- how they interact with you and others the traffic light system - answer- red=multiple signs of intoxication, cannot be served alcohol yellow=assess customer, beginning to show signs green=no signs of intoxication, BAC 0.05 or less factors that can impact BAC - answer- body size, body fat, fitness, age, sex, food/non-alcoholic drinks, salty foods, drugs, caffeine and carbonated drinks BAC definition - answer- mg of alcohol in 100ml of blood Liquor license and control act, 2019 (LLCA) regulations - answer- service times, service rules, alcohol service, licensed area, maximum capacity and sandy's law hours for sale/service in licensed establishments - answer- 9am-2am everyday, dec 31 is 9am-3am hours for sale/delivery of liquor - answer- 9am-11pm only sell/serve alcohol bought from? - answer- LCBO, beer store or manufacturers retail stores ancillary areas - answer- license applies to whole premises so customer can move around with drinks in approved areas even when max capacity, who can enter - answer- AGCO inspectors, law enforcement, firefighters and government inspectors what is an endorsement - answer- allows licensed establishments to sell/serve alcohol under specific circumstances what is brew pub endorsement - answer- sell/serve beer made and consumed on premises, customers cannot leave with beer wine pub endorsement - answer- sell/serve wine made and consumed on premises, cannot take home unless it's takeout with food. caterer's endorsement - answer- caterer can sell/serve alcohol off licensed premises. Event must not be sponsored by the licensee. unserved alcohol must be returned room service endorsement - answer- sell/serve alcohol to guests in room for overnight accommodation mini bar endorsement - answer- sell from mini bar in room for overnight accommodation, must include non alcoholic drinks gold course endorsement - answer- sell/serve for consumption in playing area, customers can't have alcohol in non licensed areas, cannot hold/drink while driving cart bring your own wine endorsement - answer- customers can bring commercially made wine for consumption. must be opened by employee. can be taken home but must be tightly closed by employees. special occasion permits (SOPS) tailgate event - answer- an outdoor gathering where attendees bring food and beverages and often vehicles tailgate event eligibility - answer- in connection to professional, semi professional or post secondary sporting event. Held outdoors and ground level special occasion permit (SOPs) defined - answer- required to sell/serve in a place other than licensed establishments, private place, or residence. if alcohol is sold at a private place, SOP is required (excludes residence) private event SOP - answer- must be invited by host e.g. wedding, birthday public SOP - answer- allow for fundraising/profit off sales e.g. chart fundraiser, street festivals industry promotional SOP - answer- to promote manufacturers products thru sampling, no intent to profit from sale of alcohol at event no sale permit is required when - answer- event is held somewhere other than private place or residence, alcohol is free sale permit is required when - answer- alcohol is sold, admission is charged take home the rest - answer- allows customers to take home opened, partially consumed bottle of wine that has been resealed grocery stores service times - answer- 7am-11pm manufacturers on/off site stores service times - answer- 9am-11pm SIMPLE - answer- SIGNS of intoxication, ID, MONITOR what's going on around you, PREVENT customers from buying if underage or intoxicated, LET manager/coworkers know if you refused a customer, EVALUATE best way to respond to situation 3 ways civil liability can arise - answer- 1. LLCA, cannot serve to intoxication 2. duty of care, negligent 3. occupiers liability act (OLA) injuries caused by/on premises