6512 ///
Midterm
/ ///
Exam Questions With Correct Answers
/ //// //// //// ////
·Communication ///
/techniques ///
/used ///
/to ///
/obtain ////
a ///
/patient's ///
/health ///
/history ////- ////correct ////answer(s) ////✔✔ ////Courtesy, ////Comfort, ////Connection, ////Confirmation
Courtesy ///
/Communication ///
/Technique ////- ////correct ////answer(s) ////✔✔ ////• ////Knock ////before ////entering ////a ////room.
• ///
/Address, ///
/first, ///
/the ///
/patient ////formally ////(e.g., ////Miss, ////Ms., ////Mrs., ////Mr.) ////It ////is ////all ////right ////to ////shake ////hands.
• ///
/Meet ///
/and ///
/acknowledge ///
/others ////in ////the ////room ////and ////establish ////their ////roles ////and ////degree ////of ////participation.
• ////Learn ////their ////names.
• ////Ensure ////confidentiality.
,• ///
/Be ////in ////the ////room, ////sitting, ////with ////no ////effort ////to ////reach ////too ////soon ////for ////the ////doorknob.
• ///
/If ///
/taking ///
/notes, ///
/take ////notes ////sparingly; ////note ////key ////words ////as ////reminders ////but ////do ////not ////let ////note-
taking ////distract ////from ////your ////observing ////and ////listening.
• ///
/If ///
/typing ///
/in ///
/the ///
/electronic ///
/medical ////record, ////type ////briefly ////and ////maintain ////eye ////contact ////with ////patient, ////if ////possible.
• ////Respect ////the ////need ////for ////modesty.
• ///
/Allow ///
/the ///
/patient ///
/time ////to ////be ////dressed ////and ////comfortably ////settled ////after ////the ////examination. ////Follow-
up ////discussion ////with ////the ////patient ////still ////"on ////the ////table" ////is ////often ////discomfiting.
Comfort ///
/Communication ///
/Technique ////- ///
/correct ////answer(s) ////✔✔ ////• ////Ensure ////physical ////comfort ////for ////all, ////including ////yourself.
• ////Try ////to ////have ////a ////minimum ////of ////furniture ////separating ////you ////and ////the ////patient.
• ////Maintain ////privacy, ////using ////available ////curtains ////and ////shades.
• ////Ensure ////a ////comfortable ////room ////temperature ////or ////provide ////a ////blanket—
a ////cold ////room ////will ////make ////a ////patient ////want ////to ////cover ////up.
• ////Ensure ////good ////lighting.
• ////Ensure ////necessary ////quiet. ////Turn ////off ////the ////television ////set.
,• ////Try ////not ////to ////overtire ////the ////patient. ////It ////is ////not ////always ////necessary ////to ////do ////it ////all ////at
////one ////visit.
Confirmation ///
/Communication ///
/Technique ////- ///
/correct ///
/answer(s) ///
/✔✔ ////
• ///
/Ask ///
/the ///
/patient ///
/to ///
/summarize ///
/the ///
/discussion. ///
/There ////should ////be ////clear ////understanding ////and ////uncertainty ////should ////be ////eased.
• ////Allow ////the ////possibility ////of ////more ////discussion ////with ////another ////open-
ended ////question: ////"Anything ////else ////you ////want ////to ////bring ////up?"
• ///
/If ///
/there ///
/is ////a ////question ////that ////you ////cannot ////immediately ////answer, ////say ////so. ////Be ////sure ////to ////follow
////up ////later ////if ////at ////all ////possible.
• ///
/If ///
/you ///
/seem ///
/to ///
/have ///
/made ////
a ///
/mistake, ///
/make ///
/every ///
, /effort ///
/to ///
/repair ///
/it. ///
/Candor ///
/is ///
/important ////for ////development ////of ////a ////trusting ////partnership. ////Most ////patients ////respect ////it.
Connection ///
/Communication ///
/Technique ////- ///
/correct ///
/answer(s) ///
/✔✔ ////
• ////Look ////at ////the ////patient; ////maintain ////good ////eye ////contact ////if ////cultural ////practices ////allow.
• ///
/Watch ///
/your ////language. ////Avoid ////professional ////jargon. ////Do ////not ////patronize ////with ////what ////you ////say.
• ///
/Do ///
/not ///
/dominate ///
/the ///
/discussion. ///
/Listen ////alertly. ////Let ////the ////patient ////order ////priorities ////if ////several ////issues ////are ////raised.
• ////Do ////not ////accept ////a ////previous ////diagnosis ////as ////a ////chief ////concern. ////Do ////not ////too ////readily
////follow ////a ////predetermined ////path.
• ///
/Find ///
/out ///
/whether ///
/the ////patient ////has ////turned ////from ////other ////healthcare ////providers ////to ////come ////to ////you.
• ///
/Take ///
/the ///
Midterm
/ ///
Exam Questions With Correct Answers
/ //// //// //// ////
·Communication ///
/techniques ///
/used ///
/to ///
/obtain ////
a ///
/patient's ///
/health ///
/history ////- ////correct ////answer(s) ////✔✔ ////Courtesy, ////Comfort, ////Connection, ////Confirmation
Courtesy ///
/Communication ///
/Technique ////- ////correct ////answer(s) ////✔✔ ////• ////Knock ////before ////entering ////a ////room.
• ///
/Address, ///
/first, ///
/the ///
/patient ////formally ////(e.g., ////Miss, ////Ms., ////Mrs., ////Mr.) ////It ////is ////all ////right ////to ////shake ////hands.
• ///
/Meet ///
/and ///
/acknowledge ///
/others ////in ////the ////room ////and ////establish ////their ////roles ////and ////degree ////of ////participation.
• ////Learn ////their ////names.
• ////Ensure ////confidentiality.
,• ///
/Be ////in ////the ////room, ////sitting, ////with ////no ////effort ////to ////reach ////too ////soon ////for ////the ////doorknob.
• ///
/If ///
/taking ///
/notes, ///
/take ////notes ////sparingly; ////note ////key ////words ////as ////reminders ////but ////do ////not ////let ////note-
taking ////distract ////from ////your ////observing ////and ////listening.
• ///
/If ///
/typing ///
/in ///
/the ///
/electronic ///
/medical ////record, ////type ////briefly ////and ////maintain ////eye ////contact ////with ////patient, ////if ////possible.
• ////Respect ////the ////need ////for ////modesty.
• ///
/Allow ///
/the ///
/patient ///
/time ////to ////be ////dressed ////and ////comfortably ////settled ////after ////the ////examination. ////Follow-
up ////discussion ////with ////the ////patient ////still ////"on ////the ////table" ////is ////often ////discomfiting.
Comfort ///
/Communication ///
/Technique ////- ///
/correct ////answer(s) ////✔✔ ////• ////Ensure ////physical ////comfort ////for ////all, ////including ////yourself.
• ////Try ////to ////have ////a ////minimum ////of ////furniture ////separating ////you ////and ////the ////patient.
• ////Maintain ////privacy, ////using ////available ////curtains ////and ////shades.
• ////Ensure ////a ////comfortable ////room ////temperature ////or ////provide ////a ////blanket—
a ////cold ////room ////will ////make ////a ////patient ////want ////to ////cover ////up.
• ////Ensure ////good ////lighting.
• ////Ensure ////necessary ////quiet. ////Turn ////off ////the ////television ////set.
,• ////Try ////not ////to ////overtire ////the ////patient. ////It ////is ////not ////always ////necessary ////to ////do ////it ////all ////at
////one ////visit.
Confirmation ///
/Communication ///
/Technique ////- ///
/correct ///
/answer(s) ///
/✔✔ ////
• ///
/Ask ///
/the ///
/patient ///
/to ///
/summarize ///
/the ///
/discussion. ///
/There ////should ////be ////clear ////understanding ////and ////uncertainty ////should ////be ////eased.
• ////Allow ////the ////possibility ////of ////more ////discussion ////with ////another ////open-
ended ////question: ////"Anything ////else ////you ////want ////to ////bring ////up?"
• ///
/If ///
/there ///
/is ////a ////question ////that ////you ////cannot ////immediately ////answer, ////say ////so. ////Be ////sure ////to ////follow
////up ////later ////if ////at ////all ////possible.
• ///
/If ///
/you ///
/seem ///
/to ///
/have ///
/made ////
a ///
/mistake, ///
/make ///
/every ///
, /effort ///
/to ///
/repair ///
/it. ///
/Candor ///
/is ///
/important ////for ////development ////of ////a ////trusting ////partnership. ////Most ////patients ////respect ////it.
Connection ///
/Communication ///
/Technique ////- ///
/correct ///
/answer(s) ///
/✔✔ ////
• ////Look ////at ////the ////patient; ////maintain ////good ////eye ////contact ////if ////cultural ////practices ////allow.
• ///
/Watch ///
/your ////language. ////Avoid ////professional ////jargon. ////Do ////not ////patronize ////with ////what ////you ////say.
• ///
/Do ///
/not ///
/dominate ///
/the ///
/discussion. ///
/Listen ////alertly. ////Let ////the ////patient ////order ////priorities ////if ////several ////issues ////are ////raised.
• ////Do ////not ////accept ////a ////previous ////diagnosis ////as ////a ////chief ////concern. ////Do ////not ////too ////readily
////follow ////a ////predetermined ////path.
• ///
/Find ///
/out ///
/whether ///
/the ////patient ////has ////turned ////from ////other ////healthcare ////providers ////to ////come ////to ////you.
• ///
/Take ///
/the ///
