CMN 003V EXAM #1 | QUESTIONS &
ANSWERS (VERIFIED) | LATEST
UPDATE | GRADED A+
active listening
Correct Answer: a person's willingness and ability to hear and understand
channel
Correct Answer: the means by which a message is communicated; a type of pathway
cognitive complexity
Correct Answer: ability to consider a variety of explanations and understand a given
situation in multiple ways
communication competence
Correct Answer: the ability to communicate in ways that are effective and appropriate
in a given situation
content dimension
Correct Answer: Consists of the literal information being communicated by the
message
1
,ex: "The printers out of paper" → there is no paper in the printer
context
Correct Answer: the physical and psychological environment in which you message is
communicated
decode
Correct Answer: interpreting a message
downward communication
Correct Answer: superiors to subordinates
dynamic
Correct Answer: constantly changing and evolving as ppl send, receive, and interpret
messages from multiple sources
emotional intelligence
Correct Answer: ability to understand, express, and manage emotions, and to use
emotion to facilitate thought
empathy
Correct Answer: skill at identifying and feeling what others around you are feeling
2
, encode
Correct Answer: put idea into the form of language/behavior that your receiver
understands
Emotional Quotient (EQ)
Correct Answer: a person's level of emotional intelligence
ethics
Correct Answer: guides us in judging whether something is morally right or wrong
explicit rules
Correct Answer: someone has clearly articulated these as direct expectations for
communicative behaviors
ex: supervisor tells you not to talk about your marketing strategies with anyone outside
company
feedback
Correct Answer: a receivers various verbal and nonvberal reactions to a message
formal professional networks
Correct Answer: generally have clear lines of authority and reporting structures,
shoulder standard sets of responsibilities, and require accountability to other network
members
3
ANSWERS (VERIFIED) | LATEST
UPDATE | GRADED A+
active listening
Correct Answer: a person's willingness and ability to hear and understand
channel
Correct Answer: the means by which a message is communicated; a type of pathway
cognitive complexity
Correct Answer: ability to consider a variety of explanations and understand a given
situation in multiple ways
communication competence
Correct Answer: the ability to communicate in ways that are effective and appropriate
in a given situation
content dimension
Correct Answer: Consists of the literal information being communicated by the
message
1
,ex: "The printers out of paper" → there is no paper in the printer
context
Correct Answer: the physical and psychological environment in which you message is
communicated
decode
Correct Answer: interpreting a message
downward communication
Correct Answer: superiors to subordinates
dynamic
Correct Answer: constantly changing and evolving as ppl send, receive, and interpret
messages from multiple sources
emotional intelligence
Correct Answer: ability to understand, express, and manage emotions, and to use
emotion to facilitate thought
empathy
Correct Answer: skill at identifying and feeling what others around you are feeling
2
, encode
Correct Answer: put idea into the form of language/behavior that your receiver
understands
Emotional Quotient (EQ)
Correct Answer: a person's level of emotional intelligence
ethics
Correct Answer: guides us in judging whether something is morally right or wrong
explicit rules
Correct Answer: someone has clearly articulated these as direct expectations for
communicative behaviors
ex: supervisor tells you not to talk about your marketing strategies with anyone outside
company
feedback
Correct Answer: a receivers various verbal and nonvberal reactions to a message
formal professional networks
Correct Answer: generally have clear lines of authority and reporting structures,
shoulder standard sets of responsibilities, and require accountability to other network
members
3
