Certification Test Questions With
Correct Answers |Verified
Questioning - ✔✔✔ANSWER-Downplay, stick to the topic, set limits
Two type of Questions - ✔✔✔ANSWER-Challenging and Informational
What to do when refusing - ✔✔✔ANSWER-set limits
What is the response to intimidation - ✔✔✔ANSWER-Take it seriously, seek
assistance
What is the response to Release - ✔✔✔ANSWER-allow venting, remove the
audience
, What is the response to tension reduction - ✔✔✔ANSWER-build therapeutic
rapport
What are the characteristics of a team leader? - ✔✔✔ANSWER-First on the
scene, Confident and Competent, Best Rapport
What is the purpose of a team - ✔✔✔ANSWER-Safety, Professionalism,
Litigation
What is the Staff Approach to Anxiety? - ✔✔✔ANSWER-Supportive
What is the Staff Approach to Defensive? - ✔✔✔ANSWER-Directive
What is the Staff Approach to Risk Behavior - ✔✔✔ANSWER-Physical
Intervention
What is the Staff Approach to Tension Reduction - ✔✔✔ANSWER-Therapeutic
Rapport
Define Anxiety - ✔✔✔ANSWER-A change in behavior; begin to lose control
Define Supportive - ✔✔✔ANSWER-Non-judgemental approach