WGU C215 Operations Management PVDC Exam Test
Questions with 100% Correct Answers
Which definition is used for quality evaluates how
well a product performs its intended function? -
ANSWER -Fitness for use
What is the common theme in total quality
management (TQM) across all functions in an
organization? - ANSWER -To satisfy
Which total quality management (TQM) process customer needs
was developed to stress management's
responsibility for quality? - ANSWER -14
points for quality improvement
Which concept of variation measures the central
tendency of a set of data? - ANSWER -
mean
Which total quality management (TQM) process
consists of 13 published standards and
guidelines? - ANSWER -ISO 9000
What do assignable causes of variation indicate?
- ANSWER -Equipment was found out of
control
A company manufactures shoes using a quality
management system. The company needs to put
a process in place to measure any defects. The
company would like to measure the number of Which continuous improvement method does
defects and observe the number of occurrences Cpk measure? - ANSWER -How close one
to isolate the particular defect. is to a target and how consistent one is with the
average performance
Which quality tool should the company use to
focus on correcting this particular issue? -
ANSWER -checklist
What are two important aspects of Six Sigma? -
ANSWER -people involvement
technical tools
Which quality control tool should be used to
monitor the current status or end result of a
process? - ANSWER -Flowchart
Which strategy is used by some emergency
rooms to overcome customer frustrations about
long waiting times? - ANSWER -Screen
Which group of keywords or phrases describes patients and fast-track those with minor ailments
the crucial role that marketing plays in the total
quality management (TQM) process? -
ANSWER -Review and recommend
product changes, satisfy customers needs, open Which two factors affect a service location
communication decision? - ANSWER -Proximity to
1/7
, WGU C215 Operations Management PVDC Exam Test
Questions with 100% Correct Answers
customers
Quality of life issues
What is a major factor in the decision to locate a
business near its primary market territory? -
Which is a key factor of a location analysis for a ANSWER -proximity to customers
service company? - ANSWER -Proximity to
customers
A manufacturing company decides to open a new
distribution center location in order to minimize
What helps an organization identify and plan the distribution costs to warehouses or stores.
actions necessary to meet current and future
customer demands? - ANSWER -capacity What tool should the manufacturing company use
planning to determine where the new distribution center
should be located? - ANSWER -by using
the load-distance model
Which capacity planning measurement tells how
much capacity a company is using? -
ANSWER -Capacity utilization Which two types of operations include repetitive
processes? - ANSWER -continuous
process
line process
Which two statements are true about effective
capacity? - ANSWER -An effective capacity
maintains a minimum output rate under normal
conditions. A comprehensive automobile collision shop offers
An effective capacity is lower than design body and engine repair as well as custom vehicle
capacity paint options.
Which two operational processes would suit this
shop? - ANSWER -batch process
When is capacity measurement at the best project process
operating level? - ANSWER -When the
average unit cost is minimized
What is a bottleneck in a flowchart? -
ANSWER -The longest task in the process
Which two capacity measurement concepts
should a firm consider when conducting a
location analysis? - ANSWER -proximity to
sources of supply Which formula would compute process velocity? -
site considerations ANSWER -throughput time/value-added
2/7
Questions with 100% Correct Answers
Which definition is used for quality evaluates how
well a product performs its intended function? -
ANSWER -Fitness for use
What is the common theme in total quality
management (TQM) across all functions in an
organization? - ANSWER -To satisfy
Which total quality management (TQM) process customer needs
was developed to stress management's
responsibility for quality? - ANSWER -14
points for quality improvement
Which concept of variation measures the central
tendency of a set of data? - ANSWER -
mean
Which total quality management (TQM) process
consists of 13 published standards and
guidelines? - ANSWER -ISO 9000
What do assignable causes of variation indicate?
- ANSWER -Equipment was found out of
control
A company manufactures shoes using a quality
management system. The company needs to put
a process in place to measure any defects. The
company would like to measure the number of Which continuous improvement method does
defects and observe the number of occurrences Cpk measure? - ANSWER -How close one
to isolate the particular defect. is to a target and how consistent one is with the
average performance
Which quality tool should the company use to
focus on correcting this particular issue? -
ANSWER -checklist
What are two important aspects of Six Sigma? -
ANSWER -people involvement
technical tools
Which quality control tool should be used to
monitor the current status or end result of a
process? - ANSWER -Flowchart
Which strategy is used by some emergency
rooms to overcome customer frustrations about
long waiting times? - ANSWER -Screen
Which group of keywords or phrases describes patients and fast-track those with minor ailments
the crucial role that marketing plays in the total
quality management (TQM) process? -
ANSWER -Review and recommend
product changes, satisfy customers needs, open Which two factors affect a service location
communication decision? - ANSWER -Proximity to
1/7
, WGU C215 Operations Management PVDC Exam Test
Questions with 100% Correct Answers
customers
Quality of life issues
What is a major factor in the decision to locate a
business near its primary market territory? -
Which is a key factor of a location analysis for a ANSWER -proximity to customers
service company? - ANSWER -Proximity to
customers
A manufacturing company decides to open a new
distribution center location in order to minimize
What helps an organization identify and plan the distribution costs to warehouses or stores.
actions necessary to meet current and future
customer demands? - ANSWER -capacity What tool should the manufacturing company use
planning to determine where the new distribution center
should be located? - ANSWER -by using
the load-distance model
Which capacity planning measurement tells how
much capacity a company is using? -
ANSWER -Capacity utilization Which two types of operations include repetitive
processes? - ANSWER -continuous
process
line process
Which two statements are true about effective
capacity? - ANSWER -An effective capacity
maintains a minimum output rate under normal
conditions. A comprehensive automobile collision shop offers
An effective capacity is lower than design body and engine repair as well as custom vehicle
capacity paint options.
Which two operational processes would suit this
shop? - ANSWER -batch process
When is capacity measurement at the best project process
operating level? - ANSWER -When the
average unit cost is minimized
What is a bottleneck in a flowchart? -
ANSWER -The longest task in the process
Which two capacity measurement concepts
should a firm consider when conducting a
location analysis? - ANSWER -proximity to
sources of supply Which formula would compute process velocity? -
site considerations ANSWER -throughput time/value-added
2/7
