WGU C715 ORGANIZATIONAL BEHAVIOR TEST PAPER
QUESTIONS AND ANSWERS GRADED A+
✔✔What is the contrast effect? - ✔✔Evaluation of a person's characteristics that is
affected by comparisons with other people recently encountered who rank higher or
lower on the same characteristics.
✔✔What is stereotyping? - ✔✔Judging someone on the basis on one's perception of
the group to which that person belongs.
✔✔What is the rational decision making model? - ✔✔A decision-making model that
describes how individuals should behave in order to maximize some outcomes.
✔✔What is bounded rationality? - ✔✔A process of making decisions by constructing
simplified models that extract the essential features from problems without capturing all
their complexity.
✔✔What is intuition decision making? - ✔✔An unconscious process distilled out of
distilled experience (gut instinct).
✔✔What is over-confident bias? - ✔✔Being over-confident in your own abilities.
✔✔What is an anchoring bias? - ✔✔A tendency to fixate on initial information from
which one then fails to adequately adjust for subsequent information.
✔✔What is confirmation bias? - ✔✔The tendency to seek out information that reaffirms
past choices and to discount information that contradicts past judgments.
✔✔What is availability bias? - ✔✔The tendency to mistakenly judge items that are more
readily available in memory as having occurred more frequently.
✔✔What is escalation of commitment bias? - ✔✔The tendency to stick to an ineffective
course of action when it is unlikely that the bad situation can be reversed.
✔✔What is utilitarianism? - ✔✔Greatest good for the greatest number of people.
✔✔What is true regarding perception? - ✔✔Our perception of reality can be different
from that of objective reality.
✔✔What is locus of control? - ✔✔The extent to which individuals believe how much
control they have over their lives.
✔✔What is the difference between internal or external cause? - ✔✔Internal is
something you caused, external is something you have no control over.
, ✔✔You are more likely to notice a car like your own due to what? - ✔✔Selective
perception
✔✔Rose needs to give a presentation to the board of directors of her organization next
week. She knows that her presentation will play an important role in her performance
appraisal in the next quarter. However, she knows that two of her colleagues, John and
Keith, will also be giving a presentation on the same issue. She is nervous because she
believes that men have a better flair for giving presentations. Rose's perception of John
and Keith is most likely characterized by ________. - ✔✔stereotyping
✔✔A process of making decisions by constructing simplified models that extract the
essential features from problems without knowing their complexity is known as? -
✔✔bounded rationality
✔✔Individuals who report unethical practices by their employers to outsiders are known
as? - ✔✔whistle blowers
✔✔What are the three elements of motivation? - ✔✔
✔✔What are the processes that account for an individual's intensity, direction and
persistence of effort toward attaining a goal? - ✔✔motivation
✔✔What are Maslow's hierarchy of 5 needs? - ✔✔Physiological, safety, social, esteem
and self-actualization (until each need is substantially satisfied, we can't move to the
next need)
✔✔What theory assumes the average person dislikes work and will avoid it if possible.
Therefore, people must be forced, controlled, and threatened with punishment to
accomplish organizational goals. - ✔✔Theory X (negative)
✔✔What theory assumes people like working and will accept responsibility for achieving
goals if rewarded for doing so? - ✔✔Theory Y (positive)
✔✔Needs that are satisfied externally, such as physiological and safety needs. -
✔✔lower needs
✔✔Needs that are satisfied internally such as social, esteem and self-actualization
needs. - ✔✔higher needs
✔✔The drive to become what a person is capable of becoming. - ✔✔self-actualization
QUESTIONS AND ANSWERS GRADED A+
✔✔What is the contrast effect? - ✔✔Evaluation of a person's characteristics that is
affected by comparisons with other people recently encountered who rank higher or
lower on the same characteristics.
✔✔What is stereotyping? - ✔✔Judging someone on the basis on one's perception of
the group to which that person belongs.
✔✔What is the rational decision making model? - ✔✔A decision-making model that
describes how individuals should behave in order to maximize some outcomes.
✔✔What is bounded rationality? - ✔✔A process of making decisions by constructing
simplified models that extract the essential features from problems without capturing all
their complexity.
✔✔What is intuition decision making? - ✔✔An unconscious process distilled out of
distilled experience (gut instinct).
✔✔What is over-confident bias? - ✔✔Being over-confident in your own abilities.
✔✔What is an anchoring bias? - ✔✔A tendency to fixate on initial information from
which one then fails to adequately adjust for subsequent information.
✔✔What is confirmation bias? - ✔✔The tendency to seek out information that reaffirms
past choices and to discount information that contradicts past judgments.
✔✔What is availability bias? - ✔✔The tendency to mistakenly judge items that are more
readily available in memory as having occurred more frequently.
✔✔What is escalation of commitment bias? - ✔✔The tendency to stick to an ineffective
course of action when it is unlikely that the bad situation can be reversed.
✔✔What is utilitarianism? - ✔✔Greatest good for the greatest number of people.
✔✔What is true regarding perception? - ✔✔Our perception of reality can be different
from that of objective reality.
✔✔What is locus of control? - ✔✔The extent to which individuals believe how much
control they have over their lives.
✔✔What is the difference between internal or external cause? - ✔✔Internal is
something you caused, external is something you have no control over.
, ✔✔You are more likely to notice a car like your own due to what? - ✔✔Selective
perception
✔✔Rose needs to give a presentation to the board of directors of her organization next
week. She knows that her presentation will play an important role in her performance
appraisal in the next quarter. However, she knows that two of her colleagues, John and
Keith, will also be giving a presentation on the same issue. She is nervous because she
believes that men have a better flair for giving presentations. Rose's perception of John
and Keith is most likely characterized by ________. - ✔✔stereotyping
✔✔A process of making decisions by constructing simplified models that extract the
essential features from problems without knowing their complexity is known as? -
✔✔bounded rationality
✔✔Individuals who report unethical practices by their employers to outsiders are known
as? - ✔✔whistle blowers
✔✔What are the three elements of motivation? - ✔✔
✔✔What are the processes that account for an individual's intensity, direction and
persistence of effort toward attaining a goal? - ✔✔motivation
✔✔What are Maslow's hierarchy of 5 needs? - ✔✔Physiological, safety, social, esteem
and self-actualization (until each need is substantially satisfied, we can't move to the
next need)
✔✔What theory assumes the average person dislikes work and will avoid it if possible.
Therefore, people must be forced, controlled, and threatened with punishment to
accomplish organizational goals. - ✔✔Theory X (negative)
✔✔What theory assumes people like working and will accept responsibility for achieving
goals if rewarded for doing so? - ✔✔Theory Y (positive)
✔✔Needs that are satisfied externally, such as physiological and safety needs. -
✔✔lower needs
✔✔Needs that are satisfied internally such as social, esteem and self-actualization
needs. - ✔✔higher needs
✔✔The drive to become what a person is capable of becoming. - ✔✔self-actualization
