WGU C715 ORGANIZATIONAL BEHAVIOR COMPREHENSIVE
EXAM QUESTIONS AND ANSWERS GRADED A+
✔✔Equity theory - ✔✔Manager A supervises 10 district units with 100 employees and
receives $100,000 in compensation. Manager B supervises 5 district units with 50
employees and also receives $100,000 in compensation. Manager A is upset by this
relationship and is looking for a new job.
Which theory explains A's motivation to look for a new job?
Choose 1 answer
Equity theory
Inequity theory
Perception theory
Perceptual fairness theory
✔✔Specificity and feedback - ✔✔A manager challenged an employee to produce an
average of 24 assemblies each day for a week. This production goal was higher than
the employee had ever achieved during any week. The manager gave the employee a
tally sheet to mark after each assembly was completed.
Considering the goal-setting theory of motivation, the manager was counting on which
factors to influence the employee to achieve the production goal?
Choose 1 answer
Challenge and direction
Feedback and reflection
Specificity and feedback
Challenge and power
✔✔Norming - ✔✔Which stage of the five-stage group development model is
characterized by developing close relationships and cohesiveness?
Choose 1 answer
Forming
Norming
Storming
Performing
✔✔Group role - ✔✔What defines a set of expected behavior patterns attributed to a
person occupying a given position in a social unit?
Choose 1 answer
, Group role
Group norm
Group status
Group conformity
✔✔Formal group - ✔✔Which type of group is defined by the organization's structure?
Choose 1 answer
Unified group
Formal group
Informal group
Designated group
✔✔Physically isolate the group - ✔✔Management has noticed that the quality
improvement work group is struggling because members seem to be working in
different directions.
Which suggested action can the company take to increase group cohesiveness?
Choose 1 answer
Make the group larger
Physically isolate the group
Establish more rigid roles for group members
Decrease the difficulty of becoming a group member
✔✔Authoritative command - ✔✔To resolve a conflict between the department staff and
the janitorial staff, the department head informs the department staff of a new policy
prohibiting the eating of food at the desk.
Which type of conflict resolution technique does this represent?
Choose 1 answer
Problem solving
Authoritative command
Altering the human variable
Altering the structural variables
✔✔When performance norms are low, productivity may be higher than in a cohesive
group. - ✔✔What is an advantage of a group that is not very cohesive?
Choose 1 answer
EXAM QUESTIONS AND ANSWERS GRADED A+
✔✔Equity theory - ✔✔Manager A supervises 10 district units with 100 employees and
receives $100,000 in compensation. Manager B supervises 5 district units with 50
employees and also receives $100,000 in compensation. Manager A is upset by this
relationship and is looking for a new job.
Which theory explains A's motivation to look for a new job?
Choose 1 answer
Equity theory
Inequity theory
Perception theory
Perceptual fairness theory
✔✔Specificity and feedback - ✔✔A manager challenged an employee to produce an
average of 24 assemblies each day for a week. This production goal was higher than
the employee had ever achieved during any week. The manager gave the employee a
tally sheet to mark after each assembly was completed.
Considering the goal-setting theory of motivation, the manager was counting on which
factors to influence the employee to achieve the production goal?
Choose 1 answer
Challenge and direction
Feedback and reflection
Specificity and feedback
Challenge and power
✔✔Norming - ✔✔Which stage of the five-stage group development model is
characterized by developing close relationships and cohesiveness?
Choose 1 answer
Forming
Norming
Storming
Performing
✔✔Group role - ✔✔What defines a set of expected behavior patterns attributed to a
person occupying a given position in a social unit?
Choose 1 answer
, Group role
Group norm
Group status
Group conformity
✔✔Formal group - ✔✔Which type of group is defined by the organization's structure?
Choose 1 answer
Unified group
Formal group
Informal group
Designated group
✔✔Physically isolate the group - ✔✔Management has noticed that the quality
improvement work group is struggling because members seem to be working in
different directions.
Which suggested action can the company take to increase group cohesiveness?
Choose 1 answer
Make the group larger
Physically isolate the group
Establish more rigid roles for group members
Decrease the difficulty of becoming a group member
✔✔Authoritative command - ✔✔To resolve a conflict between the department staff and
the janitorial staff, the department head informs the department staff of a new policy
prohibiting the eating of food at the desk.
Which type of conflict resolution technique does this represent?
Choose 1 answer
Problem solving
Authoritative command
Altering the human variable
Altering the structural variables
✔✔When performance norms are low, productivity may be higher than in a cohesive
group. - ✔✔What is an advantage of a group that is not very cohesive?
Choose 1 answer
