LHRD QUESTIONS AND ANSWERS
What is performance management? - Answer -Managing performance is managing the
efficacy of each employee
Created the Swanson diagnosis matrix - Answer -Richard Swanson
This type of data collection method can include Focus Groups, Interviews, and
Observations - Answer -qualitative
When employees don't know how. This is considered - Answer -Deficiency of
Knowledge
The four criteria on which we prioritize training needs - Answer -Cost effectiveness
Legal Requirements
Executive pressure
the population to be served
Dr. Thomas and Dr. Ralph H. Kilmann - Answer -Created the Thomas-Kilmann Conflict
Mode Instrument
This mode of conflict is assertive and uncooperative. its drawback is that the conflict can
escalate and losers may retailate - Answer -competing
This mode of conflict is both assertive and cooperative. its drawback is that the process
takes lots of time and energy and some may take advantage of other people's trust and
openness - Answer -collaborating
This mode of conflict is intermediate in both assertiveness and cooperativeness. Its
drawback is that important values and long-term objectives can be derailed in the
process. It can spawn cynicism, especially if there is no commitment to honor the
compromise solutions - Answer -compromising
This mode of conflict is unassertive and uncooperative. Its drawback is that important
decisions may be made by default and postponing may make matters worse - Answer -
avoiding
This type of commitment occurs when an employee feels a sense of obligation to the
organization, even if they're unhappy in their role, or even if they wish to pursue better
opportunities. The employee feels compelled to stay with the organization, because it's
the right thing to do. - Answer -Normative Commitment
Cannot always be improved through training - Answer -performance
This type of commitment occurs when an employee weighs the pros and cons of leaving
the organization. The employee may feel they need to stay with the company, because
, the loss he or she may experience by leaving is greater than the benefit they might gain
in a new role. - Answer -Continuance Commitment
The ability to get things done through others. - Answer -Performance management
As a person matures his/her they move from being a dependent personality toward one
of being a self-directed human being - Answer -Self Concept
As a person matures his/her time perspective changes from one of postponed
application of knowledge to immediacy of application. As a resulthis/her orientation
toward learning shifts from one of subject- centeredness to one of problem
centeredness. - Answer -Knowles'5 Assumptions of Adult Learners: Orientation to
Learning
An argument (or series of arguments) using the question-and-answer method employed
by Socrates in Plato's Dialogues. Also known as Platonic dialogue. - Answer -socratic
dialogue
________________________(including mistakes) provides the basis for the adult
learning - Answer -experience
From an early age, children are conditioned to recognize educators as
______________ who have broad-based power to tell them what to do, when and how.
By contrast, adults expect that even the most credentialed expert will behave as a
partner to them in a participative learning journey. - Answer -authority figures
In 1997, ASTD collected a wealth of training-related information from more than 2,500
firms. ASTD found that an increase of $680 in a firm's _______________ expenditures
per employee generates, on average, a six percentage point improvement in total
shareholder return. (Bassi, 2017) - Answer -training
What is Deficiency of Knowledge? - Answer -when an employee does not know how to
preform a task
The difference between the "must do "and the "is doing - Answer -What is Deficiency
for Execution?
When an organizational member feels a strong emotional attachment to the
organization - Answer -affective commitment
Judging all aspects of behavior or traits on the basis of a single trait or behavior -
Answer -Manager's Error: Halo Effect
At this Kirkpatrick Training Evaluation level, trainers measure what the trainees have
learned and how much their knowledge has increased as a result of the training. -
Answer -Kirkpatrick's Level 2: Learning
What is performance management? - Answer -Managing performance is managing the
efficacy of each employee
Created the Swanson diagnosis matrix - Answer -Richard Swanson
This type of data collection method can include Focus Groups, Interviews, and
Observations - Answer -qualitative
When employees don't know how. This is considered - Answer -Deficiency of
Knowledge
The four criteria on which we prioritize training needs - Answer -Cost effectiveness
Legal Requirements
Executive pressure
the population to be served
Dr. Thomas and Dr. Ralph H. Kilmann - Answer -Created the Thomas-Kilmann Conflict
Mode Instrument
This mode of conflict is assertive and uncooperative. its drawback is that the conflict can
escalate and losers may retailate - Answer -competing
This mode of conflict is both assertive and cooperative. its drawback is that the process
takes lots of time and energy and some may take advantage of other people's trust and
openness - Answer -collaborating
This mode of conflict is intermediate in both assertiveness and cooperativeness. Its
drawback is that important values and long-term objectives can be derailed in the
process. It can spawn cynicism, especially if there is no commitment to honor the
compromise solutions - Answer -compromising
This mode of conflict is unassertive and uncooperative. Its drawback is that important
decisions may be made by default and postponing may make matters worse - Answer -
avoiding
This type of commitment occurs when an employee feels a sense of obligation to the
organization, even if they're unhappy in their role, or even if they wish to pursue better
opportunities. The employee feels compelled to stay with the organization, because it's
the right thing to do. - Answer -Normative Commitment
Cannot always be improved through training - Answer -performance
This type of commitment occurs when an employee weighs the pros and cons of leaving
the organization. The employee may feel they need to stay with the company, because
, the loss he or she may experience by leaving is greater than the benefit they might gain
in a new role. - Answer -Continuance Commitment
The ability to get things done through others. - Answer -Performance management
As a person matures his/her they move from being a dependent personality toward one
of being a self-directed human being - Answer -Self Concept
As a person matures his/her time perspective changes from one of postponed
application of knowledge to immediacy of application. As a resulthis/her orientation
toward learning shifts from one of subject- centeredness to one of problem
centeredness. - Answer -Knowles'5 Assumptions of Adult Learners: Orientation to
Learning
An argument (or series of arguments) using the question-and-answer method employed
by Socrates in Plato's Dialogues. Also known as Platonic dialogue. - Answer -socratic
dialogue
________________________(including mistakes) provides the basis for the adult
learning - Answer -experience
From an early age, children are conditioned to recognize educators as
______________ who have broad-based power to tell them what to do, when and how.
By contrast, adults expect that even the most credentialed expert will behave as a
partner to them in a participative learning journey. - Answer -authority figures
In 1997, ASTD collected a wealth of training-related information from more than 2,500
firms. ASTD found that an increase of $680 in a firm's _______________ expenditures
per employee generates, on average, a six percentage point improvement in total
shareholder return. (Bassi, 2017) - Answer -training
What is Deficiency of Knowledge? - Answer -when an employee does not know how to
preform a task
The difference between the "must do "and the "is doing - Answer -What is Deficiency
for Execution?
When an organizational member feels a strong emotional attachment to the
organization - Answer -affective commitment
Judging all aspects of behavior or traits on the basis of a single trait or behavior -
Answer -Manager's Error: Halo Effect
At this Kirkpatrick Training Evaluation level, trainers measure what the trainees have
learned and how much their knowledge has increased as a result of the training. -
Answer -Kirkpatrick's Level 2: Learning
