TTEC
If a customer calls to request a card be expedited to them, however a card was already
sent yesterday via standard mail, what should you advise the customer? - CORRECT
ANSWER-Encourage the customer to wait for the card to arrive that was ordered.
If customer does not have card in their possession, what appropriate options should be
offered to access their funds? - CORRECT ANSWER-Contact the sponsor
The customer authenticated name, and 2 tokens(last 4 of ssn and DOB). They still need
to correctly answer the security question if it is on the account in PAS. - CORRECT
ANSWER-True
If a customer does not have a card in their possession, what appropriate option should
should be offered to access their funds? - CORRECT ANSWER-Contact the sponsor
Selecting printable version at the bottom of the account history or posted transaction will
display 10 screen pages of information. - CORRECT ANSWER-True
What is the daily maximum amount that an edd cardholder may withdraw at an ATM? -
CORRECT ANSWER-$1000
When the card is received, it can be activated on the automated phone system, the
consumer website, or with customer service. - CORRECT ANSWER-True
It is acceptable to refuse a customer's request to speak to a supervisor or to hang-up on
customer. - CORRECT ANSWER-False
As EDD customer is requesting to complete a funds transfer; however they don't have a
card. Can the funds transfer be completed online? - CORRECT ANSWER-
How can a cardholder avoid a gas hold? - CORRECT ANSWER-Use card with the
cashier
What screen provides the detail of all deposits only? - CORRECT ANSWER-Funding
History
What card status is used when a cardholder reports their card is missing and will call
back if they can't find it? - CORRECT ANSWER-Suspended
If a customer calls to request a card be expedited to them, however a card was already
sent yesterday via standard mail, what should you advise the customer? - CORRECT
ANSWER-Encourage the customer to wait for the card to arrive that was ordered.
If customer does not have card in their possession, what appropriate options should be
offered to access their funds? - CORRECT ANSWER-Contact the sponsor
The customer authenticated name, and 2 tokens(last 4 of ssn and DOB). They still need
to correctly answer the security question if it is on the account in PAS. - CORRECT
ANSWER-True
If a customer does not have a card in their possession, what appropriate option should
should be offered to access their funds? - CORRECT ANSWER-Contact the sponsor
Selecting printable version at the bottom of the account history or posted transaction will
display 10 screen pages of information. - CORRECT ANSWER-True
What is the daily maximum amount that an edd cardholder may withdraw at an ATM? -
CORRECT ANSWER-$1000
When the card is received, it can be activated on the automated phone system, the
consumer website, or with customer service. - CORRECT ANSWER-True
It is acceptable to refuse a customer's request to speak to a supervisor or to hang-up on
customer. - CORRECT ANSWER-False
As EDD customer is requesting to complete a funds transfer; however they don't have a
card. Can the funds transfer be completed online? - CORRECT ANSWER-
How can a cardholder avoid a gas hold? - CORRECT ANSWER-Use card with the
cashier
What screen provides the detail of all deposits only? - CORRECT ANSWER-Funding
History
What card status is used when a cardholder reports their card is missing and will call
back if they can't find it? - CORRECT ANSWER-Suspended
