Wellcare ACT Mastery Exam 3 Questions and
Answers (Latest 2025 – 2026) Verified Solutions.
During an appointment, you may not discuss any products not agreed to in advance by
the beneficiary.
True
False - CORRECT ANS >>True
When a paper SOA form is used, it must be completed hosting the sales presentation.
Prior to
During
After - CORRECT ANS >>A. Prior to
Brokers/Agents can submit a support ticket online through their Centene Workbench
portal.
Select one:
True
False - CORRECT ANS >>True
WellCare does not need to be informed of all marketing/sales events at which plans or
materials will be presented or distributed (Formal & Informal).
Select one:
True
False - CORRECT ANS >>False
Which of the following actions are you required to do when contacted regarding an
allegation of noncompliant activity?
Speak with the investigator as quickly as possible.
Answer all questions honestly and completely.
Offer information and documents important to the investigation.
All of the above - CORRECT ANS >>D. All of the above
Key areas you as a broker/agent have control over and impact upon regarding Star
Ratings for quality are:
Member Satisfaction/Experience
Complaints
Rapid Disenrollment
All of the above - CORRECT ANS >>D. All of the above
Noting the correct enrollment period on enrollment applications helps in preventing
delayed enrollment processing.
Select one:
True
, False - CORRECT ANS >>True
Health plan fax numbers vary for health plans that offer fax enrollment submissions.
Select one:
True
False - CORRECT ANS >>True
Centene requires all contracted brokers/agents to read, understand, and agree to
Centene's Business Ethics and Code of Conduct Policy.
Select one:
True
False - CORRECT ANS >>True
A grievance request, or any evidence concerning a grievance, must be filed orally or in
writing no later than calendar days from the date of the event or the date the member is
made aware of the issue.
30
45
60
90 - CORRECT ANS >>C. 60
Any request or distribution of PHI should contain only the minimum amount of PHI
required to complete the intended task.
Select one:
True
False - CORRECT ANS >>True
Beneficiary-facing content that includes generic or plan-specific product or benefit
information must be submitted for review and CMS submission, as well as acceptance
or approval, prior to distribution.
Select one:
True
False - CORRECT ANS >>True
A broker/agent may be terminated for cause if they fail to comply with a compliance
investigation, encourage others to avoid the compliance interview process, or fail to
provide truthful or complete information.
Select one:
True
False - CORRECT ANS >>True
Answers (Latest 2025 – 2026) Verified Solutions.
During an appointment, you may not discuss any products not agreed to in advance by
the beneficiary.
True
False - CORRECT ANS >>True
When a paper SOA form is used, it must be completed hosting the sales presentation.
Prior to
During
After - CORRECT ANS >>A. Prior to
Brokers/Agents can submit a support ticket online through their Centene Workbench
portal.
Select one:
True
False - CORRECT ANS >>True
WellCare does not need to be informed of all marketing/sales events at which plans or
materials will be presented or distributed (Formal & Informal).
Select one:
True
False - CORRECT ANS >>False
Which of the following actions are you required to do when contacted regarding an
allegation of noncompliant activity?
Speak with the investigator as quickly as possible.
Answer all questions honestly and completely.
Offer information and documents important to the investigation.
All of the above - CORRECT ANS >>D. All of the above
Key areas you as a broker/agent have control over and impact upon regarding Star
Ratings for quality are:
Member Satisfaction/Experience
Complaints
Rapid Disenrollment
All of the above - CORRECT ANS >>D. All of the above
Noting the correct enrollment period on enrollment applications helps in preventing
delayed enrollment processing.
Select one:
True
, False - CORRECT ANS >>True
Health plan fax numbers vary for health plans that offer fax enrollment submissions.
Select one:
True
False - CORRECT ANS >>True
Centene requires all contracted brokers/agents to read, understand, and agree to
Centene's Business Ethics and Code of Conduct Policy.
Select one:
True
False - CORRECT ANS >>True
A grievance request, or any evidence concerning a grievance, must be filed orally or in
writing no later than calendar days from the date of the event or the date the member is
made aware of the issue.
30
45
60
90 - CORRECT ANS >>C. 60
Any request or distribution of PHI should contain only the minimum amount of PHI
required to complete the intended task.
Select one:
True
False - CORRECT ANS >>True
Beneficiary-facing content that includes generic or plan-specific product or benefit
information must be submitted for review and CMS submission, as well as acceptance
or approval, prior to distribution.
Select one:
True
False - CORRECT ANS >>True
A broker/agent may be terminated for cause if they fail to comply with a compliance
investigation, encourage others to avoid the compliance interview process, or fail to
provide truthful or complete information.
Select one:
True
False - CORRECT ANS >>True
