CPI NONVIOLENT CRISIS
INTERVENTION
Therapeutic Rapport - ANSWERS-An approach used to re-establish
communication with an individual who is experiencing tension reduction.
Proxemics (personal Space) - ANSWERS-An area surrounding the body. 1)
Average personal space is 1.5 to 3 feet; 2) Factors that may affect personal
space, gender, size and cultural background; 3) Invasion will increase a person's
anxiety.
Kenesics - ANSWERS-message transmitted by the motion and posture of the
body; 1) includes facial expression, gestures, posture and movements; 2) Puts
head down, hides in hoodie, slumps in chair w/arms crossed; 3) A staff members
behavior can serve to escalate or de-escalate a given situation.
CPI Supportive Stance - ANSWERS-1) honoring personal space; 2)
nonthreatening / nonchallenging; 3) personal safety / offers an escape route
(hand out and standing at the side with weight on one leg.
Paraverbal Communication - ANSWERS-The vocal part of speech, excluding
the actual words one uses.
Components of Paraverbal Communication - ANSWERS-1)Tone-Try to avoid
inflections of impatience, condescension in attention. 2) Volume - Keep the
volume appropriate for the distance and the situation. 3) cadence - deliver using
an even rate and rhythm.
INTERVENTION
Therapeutic Rapport - ANSWERS-An approach used to re-establish
communication with an individual who is experiencing tension reduction.
Proxemics (personal Space) - ANSWERS-An area surrounding the body. 1)
Average personal space is 1.5 to 3 feet; 2) Factors that may affect personal
space, gender, size and cultural background; 3) Invasion will increase a person's
anxiety.
Kenesics - ANSWERS-message transmitted by the motion and posture of the
body; 1) includes facial expression, gestures, posture and movements; 2) Puts
head down, hides in hoodie, slumps in chair w/arms crossed; 3) A staff members
behavior can serve to escalate or de-escalate a given situation.
CPI Supportive Stance - ANSWERS-1) honoring personal space; 2)
nonthreatening / nonchallenging; 3) personal safety / offers an escape route
(hand out and standing at the side with weight on one leg.
Paraverbal Communication - ANSWERS-The vocal part of speech, excluding
the actual words one uses.
Components of Paraverbal Communication - ANSWERS-1)Tone-Try to avoid
inflections of impatience, condescension in attention. 2) Volume - Keep the
volume appropriate for the distance and the situation. 3) cadence - deliver using
an even rate and rhythm.
