PNC 100 test 2 set 1 UPDATED ACTUAL
Exam Questions and CORRECT Answers
what is communication? - CORRECT ANSWER - the process in which a message is
transferred from one person to another
what is the process in which communication follows? - CORRECT ANSWER -
sender/communicator, message, receiver, response/feedback
what is verbal communication? - CORRECT ANSWER - written or spoken
what is non verbal communication? - CORRECT ANSWER - facial expressions, posture,
grooming, gestures, tone of voice, eye contact
what is congruent communication? - CORRECT ANSWER - when the verbal and non-
verbal communication are sending the same message
what is non-congruent communication? - CORRECT ANSWER - when the verbal and
non-verbal communication are not sending the same message
what percentage of communication is communicated through words? - CORRECT
ANSWER - 10%
what percentage of communication is communicated through sounds? - CORRECT
ANSWER - 30%
what percentage of communication is communicated through non-verbal communication? -
CORRECT ANSWER - 60%
, what are the four basic activities of interaction? - CORRECT ANSWER - observing,
listening, responding, closure
What is observing interaction? - CORRECT ANSWER - values, beliefs, attitudes,
feelings. document what you observe
what is listening interaction? - CORRECT ANSWER - requires concentration on what is
being said, how it is being said, and the meaning of the words being said.
what is responding interaction? - CORRECT ANSWER - think about what you want to
say, be deliberative, learn from your mistakes, learn how to manage negative responses, learn to
respond, not react, fogging, own the criticism
what is closure interaction? - CORRECT ANSWER - every interaction or a relationship
comes to an end and needs closure, end of shift, end to stay in the health care facility, end of life.
what is intimate space? - CORRECT ANSWER - from body contact to 18 inches, warn
pt's when enters intimate space
what is personal space? - CORRECT ANSWER - 18 inches to 4 feet, best space for
conversation, less threatening, both parties can see and hear easily
what is social space? - CORRECT ANSWER - 4 feet to 12 feet, can see facial expressions
and body language, can hear some conversation, not appropriate for private or personal
discussions
what is a public space? - CORRECT ANSWER - over 12 feet, difficult to have meaningful
conversation, difficult to hear, difficult to respond, unsure of facial expressions or body language
what is directed learning? - CORRECT ANSWER - listening to get direct answers (may
ignore the rest of information if the information sought was already given)
Exam Questions and CORRECT Answers
what is communication? - CORRECT ANSWER - the process in which a message is
transferred from one person to another
what is the process in which communication follows? - CORRECT ANSWER -
sender/communicator, message, receiver, response/feedback
what is verbal communication? - CORRECT ANSWER - written or spoken
what is non verbal communication? - CORRECT ANSWER - facial expressions, posture,
grooming, gestures, tone of voice, eye contact
what is congruent communication? - CORRECT ANSWER - when the verbal and non-
verbal communication are sending the same message
what is non-congruent communication? - CORRECT ANSWER - when the verbal and
non-verbal communication are not sending the same message
what percentage of communication is communicated through words? - CORRECT
ANSWER - 10%
what percentage of communication is communicated through sounds? - CORRECT
ANSWER - 30%
what percentage of communication is communicated through non-verbal communication? -
CORRECT ANSWER - 60%
, what are the four basic activities of interaction? - CORRECT ANSWER - observing,
listening, responding, closure
What is observing interaction? - CORRECT ANSWER - values, beliefs, attitudes,
feelings. document what you observe
what is listening interaction? - CORRECT ANSWER - requires concentration on what is
being said, how it is being said, and the meaning of the words being said.
what is responding interaction? - CORRECT ANSWER - think about what you want to
say, be deliberative, learn from your mistakes, learn how to manage negative responses, learn to
respond, not react, fogging, own the criticism
what is closure interaction? - CORRECT ANSWER - every interaction or a relationship
comes to an end and needs closure, end of shift, end to stay in the health care facility, end of life.
what is intimate space? - CORRECT ANSWER - from body contact to 18 inches, warn
pt's when enters intimate space
what is personal space? - CORRECT ANSWER - 18 inches to 4 feet, best space for
conversation, less threatening, both parties can see and hear easily
what is social space? - CORRECT ANSWER - 4 feet to 12 feet, can see facial expressions
and body language, can hear some conversation, not appropriate for private or personal
discussions
what is a public space? - CORRECT ANSWER - over 12 feet, difficult to have meaningful
conversation, difficult to hear, difficult to respond, unsure of facial expressions or body language
what is directed learning? - CORRECT ANSWER - listening to get direct answers (may
ignore the rest of information if the information sought was already given)
